Customer Service Assistant

Lola Guzman

*** *. ***** #** ******* Ca ***** *************@*****.*** Tel: 559-***-****

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given

environment. I love to learn, and am always up to a challenge whatever the situation. I get along well with

others, while also working efficiently on my own. I am seeking a position where I can develop and excel while

giving my best to an employer.

Work Experience

(Nov-2010 – Dec-2014)

Laboratory Assistant

Pleasant Valley State Prison, Coalinga, Ca

Accessioning, receiving, processing specimen and quality assurance in skin venipuncture

Trained new employees in paperwork, time management and prison protocol

Complete assignments with accuracy and in a timely manner without compromising the quality of the

patient sample

Acts as a resource to laboratory staff and other healthcare professionals regarding laboratory issues

Schedule patients to meet both routine and time sensitive needs

Recognize and correcting irregularities and/or unusual requests

Keep all work areas sanitized and provide a safe work environment

Routine blood draws, hard-sticks and paternity's

Perform other miscellaneous duties or special projects as assigned

Record keeping of all results and labs collected

(Jan-2010 - Jul-2010)

Vocational Trainee Assistant

Tulare County Office of Education, Visalia, Ca

Customer service

Assist clients with applying for legal records

Reviewed medical information for accuracy

Dealt with payment for services rendered

Input previously registered death certificates

Management of HIV outreach services

Regular phone contact to clients no longer in case management

Assessing client status with medical follow-up and medication adherence

Spanish interpretation

Data entry for TB screening clinic

Reviewed and evaluated records for purging charts and TB films

(Oct-2008 - Apr-2009)

Certified Nursing Assistant

Maxim, Oxnard, Ca

Encouraged patients and attended to their physical needs to facilitate that attainment of therapeutic

goals

Responded appropriately to the physical, emotional and developmental needs of patients

Maintained accurate records of patient care, condition, progress and concerns

Reported unusual circumstances in the patient’s condition or environment

Collected patient specimens and data, including vital signs, input/output and other delegated

measurements

Monitored vital signs such as blood pressure and pulse

Responsible for accurate documentation of information related to patient treatment

Assist with suicide watch, routine rounds and safety checks

Perform and document any intervention for unusual patient status and document patients response to

intervention

Education

(Apr-2006 - Jul-2006)

Certified Phlebotomy Technician

Tulare Adult School, Tulare, Ca

(Jan-2004 - Mar-2004)

Certified Nursing Assistant

Visalia Adult School, Visalia, Ca

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