Customer Service Representative

Perita Thornton

**** *. ********* **. **** ****

Orlando, Florida 32835

407-***-****

***************@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction.

Highly enthusiastic customer service professional with over 10 years of experience. Skilled and

committed to addressing customer concerns with speed, accuracy and professionalism.

EMPLOYMENT HISTORY

2013 - Present KING LAW CENTER CHARTERED - ORLANDO FL

CONSUMER DEFAULT SPECIALIST

Responsible for negotiating with customers to bring past due accounts current. I

also assist with customer service issues regarding the billing and payment process.

I verified customer billing disputes and misapplied payments. I am responsible for

meeting monthly production goals and following Quality Assurance and FDCPA

guidelines.

2010 - 2013 QUALITY COLLECTION SERVICES - ORLANDO, FL

RECEIVABLES MANAGEMENT REPRESENTATIVE

Contact customer through auto-dialer system to discuss delinquent accounts.

Make payment arrangements, advised on account status, and assist with any

customer issues regarding their accounts.

HUNSON CAPITAL MANAGEMENT – TOLEDO, OH

2006 - 2010

COLLECTIONS ANALYST II/ RECOVERY REPRESENTATIVE

Responsible for bringing delinquent medical accounts current, while working in

an auto-dialer system. Other areas of responsibility include meeting monthly

production goals and ensuring accurate documentation of forms, reports, and

account update information.

EDUCATION – 1984 Graduate of Jesup W. Scott High School – Toledo, OH.

SKILLS Customer Service and Organization Skills

Research and Problem Solving

Computer skills- Data Entry /Microsoft Office/ Windows/Simplicity software

& Dakcs software

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