Customer Service High School

Samantha Marshall

**** * ******* *** *** a Las Vegas Nevada 89108

Phone:702-***-****

Email:*************@*****.***

Objective: To obtain a position where I can utilize my experience and knowledge in Customer

service. And also to gain more experience in leadership and training in the call center

environment.

Experience:

Caesars Entertainment January 2014 - Present

Las Vegas, Nevada

VIP Reservations Agent

Inbound and outbound calls Thrived in a fast paced environment Typing (50 wpm) Adjusted new

and existing reservations. Took payment information over phone

- PBX Operator Assisted guest with hotel information Operated switch board Assisted guest with

wake up calls Resolved guest issues Utilized Forbes training on every guest encounter.

Sprint September 2012- December 2013

Las Vegas, Nevada

-Customer service rep. Inbound and outbound calls Resolved customers issues Resolved billing

related matters Accepted over the phone payment Trained new employees

- Echat rep Communicated with guest via internet chat Resolved customers issues Resolved

billing matters Assisted with modifying and updating customer accounts Exceeded call handling

time

PRA February 2012- September 2012

Las Vegas, Nevada

-Debt collection specialist

Inbound and outbound calls Set up payment plans for customers Resolved customer issues

Handled payment over phone Trained new employees Assisted supervisor with team meetings

and team training

Nike November 2010- December 2011

Primm, Nevada

-Cashier/stock athlete

Inbound calls Assisted with training new employees Stock and refill inventory Resolved customer

issues Cash handling

Led and supervised employees

Walmart April 2009-5 May 2010

Beaumont, California

-Customer service Rep/Cashier

Cash handling

Resolved customer issues Inbound calls Trained new employees

Assisted management with customer overflow

Cash handling

Skills:

Typing 45wpm Resolving customer issues Training Exceeding management expectations Leading

and supervising Handling phone calls in a timely manner Always assisting customers and guest

with a smile and a willingness to assist

-Education

High School:

Great Basin High School

College:

Mt.San Jacinto College

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