Customer Service Project
Resume:
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! JOSHUA A. SONNICHSEN
WEST SUFFIELD, CT 06093
***********@*****.***
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OBJECTIVE:
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Results oriented professional with proven success in Customer Service, Administration
and Project Management. Thrives on challenge. Seeking a position offering continued
growth and good involvement.
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EXPERIENCE:
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Merchandiser, Martin’s Famous Pastry Shoppe, Inc., Chambersberg, PA
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April 2014 - August 2014
! Responsible for surveying grocery stores in a three state territory for distributor com-
pliance.
Attending merchandising resets.
Conducting daily warehouse audits and monthly inspections.
Covering for warehouse load coordinators during absences.
Covering distributor bread routes during absences or abandonment of route.
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Professional Delivery Driver, McKesson, Bloomfield, CT
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August 2013 - February 2014
! Responsible for the safe transport and delivery of medical supplies to doctors offices
and hospitals.
Performed daily pre-trip inspection and maintenance of delivery vehicle.
Maintained cleanliness and upkeep of break-freight facility.
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Transporter, Hertz, Inc., Windsor Locks, CT
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November 2011 - March 2013
! Responsible for transporting vehicles between various Hertz locations in New Eng-
land.
Transporting vehicles to client site locations.
Prepping and transporting wholesale vehicles to various manufacturer auctions.
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Courier / Transporter, Sonnic Transport, West Suffield, CT
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April 2010 - August 2013
! Deliver time sensitive shipments to residential and business customers throughout
Connecticut and Western Massachusetts.
Provide prompt and courteous service with attention to detail.
Daily route planning to maximize deliveries and cost savings.
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Associate Project Engineer, Quest, Inc., East Hartford, CT
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January 2008 – April 2010
! Supported two Industrial Planning managers at Pratt & Whitney.
Had cradle to grave ownership of the master Bills of Material for a Commercial Engine
build program.
Created purchase requisitions for the procurement of raw material and finished
goods.
Assisted with various administrative projects as needed.
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! Project Coordinator, Cytec Industries, Inc., Wallingford, CT
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March 2003 – January 2008
! Implemented a Management of Change process control system.
Provided global technical and support training on the usage of new change manage-
ment software.
Acted as the chief document controller for an ISO 9000 and RC14001 quality man-
agement system at the Wallingford plant location.
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Principal Secretary Georgia Pacific Corporation,. Atlanta, GA.
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January 2000 - March 2003
! Supported the daily needs of 3 Production managers.
Was principal administrative support on a ten-week internal corporate project.
Played key support role in Georgia Pacific’s acquisition of Fort James.
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! EDUCATION:
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BSBM, University of Phoenix, Phoenix, AZ 2003-2005
Fairfield High School, Fairfield, CT. 1988-1992
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