Customer Service Engineer

BASILE LOSTARACOS

**** ******* ****** ( Miami Beach, FL ( 33140 201-***-**** (

***************@*****.***

OBJECTIVE

Continue to perform as a top-level professional in the area of property management

for a company where my experience, planning, team development and interpersonal

skills will contribute to the success of the company.

HIGHLIGHTS OF QUALIFICATIONS

A motivated, self-disciplined, Attention to detail and accuracy

top-performing and results-driven Report composing skills.

individual with a natural ability to

communicate technical information at all

levels.

More than 10 years experience in Strong technical skills and extensive

maintenance property management. knowledge in use of tools and machinery.

Experience in budget planning. Optimize Strong interpersonal and communication

budget utilization by establishing skills.

property management strategies and History of excellence relationship

adjusting best management structures. development, and establishing rapport.

Strong understanding of safety and Expert ability to train staff and educate

building codes, regulations and inspection tenants while clarifying complex issues.

compliance.

Superior strategic planning skills. Ability to work independently and/or as

part of a team.

Excellent organizational and time Bilingual (English and Spanish). Basic

management skills. French

Experienced in managing schedule and Familiar with MS and MAC operating systems

maintenance task of property. and common used log and work order

systems.

EXPERIENCE

April 2002 - Bristol House Hackensack, New Jersey

September 2014 Condominium Assoc.

BUILDING SUPERINTENDENT, LEVEL III

Provided property management for a 147-unit residential rental property. Oversaw

staff selection, maintenance and utilities management. Directed maintenance, major

repairs, and daily operations. Make good cooperation with tenants, vendors and

contractors.

Primary customer service liaison with building tenants on operational issues.

Responsible for installation, repair, and maintenance of electrical, plumbing and

mechanical equipment and controls located in the interior and exterior of building.

Conducted routine and on-going assessment of the building systems operations.

Assure the proper functioning of departmental equipment and monitored operation of

the mechanical / electrical operating equipment.

Respond to tenant-requested work orders quickly with a customer-service and

problem-solving mindset. Documented actions taken from the work order system and

updated customer on the status of their request. Completes tenant-requested work

orders per established time guidelines in a courteous and thorough manner.

Monitored and maintained the operation of refrigeration, heat exchanger, HVAC,

electrical, emergency backup systems and hot water systems.

Monitored and maintained pool operation.

Collected data for preparing regular financial reports

Handle customer's complaints, contractors and other staffs.

December 2000 - Northbridge Fort Lee, New Jersey

April 2002 Condominium

BUILDING CHIEF ENGINEER

Responsible for all areas of maintenance.

Handle pressure boiler operations. Responsible for reading and adjustment of water in

boiler room and domestic hot water temperature. Maintain boiler reports and daily

book updates

Maintain compliance with approved guidelines for workmanship, health and safety.

Labor experience in plumbing, construction and electric operations.

Handle and managed scheduled operations, attending to daily residents inquires.

Cultivated excellent long-term relationships with clients, maintaining ongoing

communication and facilitating solutions to address concerns.

EDUCATION

HUDSON COUNTY SCHOOLS OF TECHNOLOGY North Bergen, New Jersey

Low Pressure Boiler Operator License

NATIONAL SWIMMING POOL FOUNDATION SCHOOL New York, New York

Certified Pool / Spa Operator

BERGEN COUNTY TEACHNICAL SCHOOLS Hackensack, New Jersey

Air Conditioning and Refrigeration - Level I

DAWSON COLLEGE Montreal, Canada

Associated Degree in Social Sciences

LICENSES AND CERTIFICATIONS

OPERATING ENGINEER AND LP BOILER OPERATOR LICENSE

CERTIFIED POOL / SPA OPERATOR CERTIFICATION - CPO

C.F.C. TRAINING CERTIFICATION

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