Customer Service Sales

Dorothy A. Hogle **** Terra Court Cincinnati, Ohio 45248

Home Phone 513-***-****; Cell Phone 513-***-****

OBJECTIVE: To work efficiently and professionally in a stable work environment that offers respect

and acknowledgment of strong work skills. To be able to grow with a company that offers feedback,

appreciation, and balance.

EDUCATION

2000 At-Home Professions

Graduated July 2000

Degree Medical Claims & Billing Specialist Studies

GPA 97%

1997-1999 Cincinnati State Technical and Community College

Business Financial Management

Unfinished GPA 3.75

EMPLOYMENT

Dec. ‘10- Present Fifth Third Bank

Wholesale Lockbox Payment Processor

• Responsible for processing payments which includes: opening mail, auditing

lockboxes, following detailed instructions for each customer, accurately inputting data, and

proper re-association and pitching of work so that each lockbox is processed per their

individual needs and returned to them in the format they desire.

• Other duties as needed may include: lifting up to 25lbs, helping supervisors and co-

workers, cleanup, etc.

Feb. ‘03- Oct. '14 Pristine Bay LLC dba Vianda LLC

Accounting (Feb. ’07-Oct. '14); Call Center Manager (May ’03-Feb. ’07)

• Responsible for various Accounting duties, including but not limited to: reconciling

accounts, understanding and usage of Peachtree/Sage 50 software, filing, balancing

statements, cutting checks, creating spreadsheets, reporting, ordering supplies, counting and

reconciling inventory at month end, researching accounts in customer database and

processor websites, inputting daily sales, credits, bank deposits, etc.

• Other responsibilities have included: Sales, Recovering declined sales, Customer

Service, Processing Mail and Returns, & Management.

• Had to be extremely flexible to handle several different jobs at once, multi-tasking a

must.

• Responsible for departmental payroll, observing employees (10-40), and

departmental reporting.

• Computer skills, customer service, sales, typing, phone etiquette, and supervisory

duties.

Jan. ‘02-Feb. ‘03 Southwest Financial Services

Title Representative

• Proofread title searches for accuracy and vendor standards.

• Verified information supplied by abstractors, required knowledge on how to retrieve

information needed, required efficiency and accuracy in order to supply them to the

customer as quickly as possible and in the correct format.

Oct.’00-Jan. ’02 PNC Bank

Customer Service Representative

• Satisfied customers’ needs by completing various transactions.

• Knowledge of bank’s computer system and ability to complete transactions timely

and efficiently.

• Responsible for accurate cash handling and end of day balancing of cash drawer.

Mar. '00-Oct.’00 Westmore Properties

Housekeeping

• Responsible for cleaning units after vacancy, seasonal grounds keeping, and

painting of apartments.

Nov. ‘97-Feb. ‘00 Provident Bank

Operations Clerk, (Sept. ‘98-Feb. ‘00); Customer Service Manager, (Apr. ‘98-Sept.

’98); Customer Service and Sales Representative, (Nov. ‘97-Apr. ‘98); Customer

Service Representative, (Feb. ’96-Nov. ’97)

• Handled extremely large amounts of cash on a daily basis. Responsible for checking

in armored vehicles, shipping out weekly money to the branches, and auditing mini-fed

vault.

• Supervised and trained other staff members, and performed various managerial

obligations. Performed daily closeout and balancing of branch.

• Established new checking and savings accounts and CD’s. Increased customer

awareness of banking products and initiated sales.

• Satisfied customer’s banking needs. Performed various banking transactions and

responsible for balancing cash drawer.

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