Customer Service Training

*

TECHNICAL EXPERIENCE

Certified driver of Medium Tactical Vehicle Replacements (MTVR); High Mobility Multipurpose Wheeled Vehicles (HMMWV); and a variety of other wheeled vehicles, utilities, heavy equipment and trailers.

PROFESSIONAL ACCOMPLISHMENTS

PROJECT SUPERVISOR – Stratosphere Quality LLC, Detroit, MI (Nov 2013 –Oct 2014)

* Trains and educates Team Leaders and Quality Inspectors on proper SQ and client procedures relevant to the project, while Writing work instructions and confirms team conformance to the job set up and communicates any criteria to the Customer Service and/or Training departments

* Maintains and manages customer relationships throughout each project

* Identifies and communicates any new business opportunities within assigned plant locations to the Marketing/Sales departments

* Reports, identifies, investigates and corrects any non-conformances to appropriate departments

SQUAD LEADER – Camp Lejeune, North Carolina (May 2013 – June 2013)

* Provide mentorship and ensure training needs are met for Marines on a daily basis

SECURITY TEAM LEADER – Helmand Province, Afghanistan (Sept 2012 – May 2013)

* De-escalated hostile situations through effective communication with individuals

* Led clearance operations while controlling the movement of 27 team members in order to rebuild a motor vehicle route

* Oversaw the distribution of training schedules and operation orders throughout the company's deployment training plan as well as providing guidance and mentorship

* Planned, developed and coordinated the execution of team training; led team members through critical training necessary for conducting combat operations

DISPATCHER – Camp Lejeune, North Carolina (Aug 2011 – Sept 2012)

* Determined vehicles utilized for transport, communicated with the logistics department and customers regarding availability of vehicles

* Determined schedules and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel

* Analyzed transport schedule and selected each driver to a specific load depending on qualifications

* Collected delivery instructions from appropriate sources, verified instructions and routes

WEAPONS NON-COMMISSIONED OFFICER – Helmand Province, Afghanistan (Jan 2011 – Aug 2011)

* Ensured accountability for all serialized weapons and equipment

* Inspected gear and weapons, ensuring equipment was loaded and secured properly

* Served as lead medium weight machine gunner (M240G) as part of combat logistics patrol in an austere environment

* Operated radio equipment to exchange information with personnel and executed proper combat communication procedures

MOTOR TRANSPORT OPERATOR – Camp Lejeune, North Carolina (May 2010 – Dec 2010)

* Accumulated over 10,000 miles of on road, off road, day and night time driving; hauling personnel, ammunition, and various supplies with zero incidents

* Researched and mapped most efficient routes to the end destination, taking into account traffic patterns and construction zones

* Recorded travel time in the driver logs, accounted for miles driven and time spent loading and unloading supplies

* Maneuvered trucks and trailers into loading and unloading positions with little to no room for error following signals from loading crews or with no help at times

* Obtained receipts and signatures for goods and services to document timely delivery

* Inventoried and inspected goods for transport, secure cargo utilizing straps, blocks, chains, binders and covers

* Drove trucks to weigh stations before and after loading and along routes to document weights and comply with regulations

Contact this candidate