Customer Service Technician

CORY MILES

PROFESSIONAL SUMMARY: Y MILES

*** ******** ******, ********, ** 24541 C: 336-***-****

*************@*****.***

To obtain a position as a technician to utilize my strong work ethics. Profile:

Very enthusiastic, easy going,

Learns quickly, a team worker with good spiri ts, motivates others,

dependable, and reliable Electrician

Knowledgeable in all areas of the national electrical code. Excels at analyzing

and solving problems with

Various electrical controls and systems. My goals are to better the company

for years to come with my work

Ethic

SKILLS:

AC/DC control circuit ry

Control circuit t roubleshooting

Excellent interpersonal skills

Works well in a team environment

Relays and pressure switches

Strong customer focus

Quali ty assurance

Understanding of client business requirements

NEC code regulations

Did basic of instrumentation, dealt with wi ring

And configuring RTD's

Wired forward and reverse motors

Wired three phase t ransformers. Delta and wye,

Wye and delta. Wye and wye, delta and delta.

Open delta and open wye

Did plc.’s basic programming, learned basic

Programming terminology

Did basic networking cat 5 cables, fiber optic?

Cables, learned basic knowledge of OSI model,

Nodes, crossover cable. Learned basic on how to setup a network L AN, wired

and programmed Variable speed drives Specializes in [ oscilloscopes, digital

voltmeters, and clamp on ammeters ] knows how to read Wiring diagrams

04/2011 - 05/2013

WORK HISTORY:

Quality Control Technician

General Electric in Mebane, NC

Our team is Motor Control, we do test and hipot test on circuit breakers, feeders, AC

and DC drives. We program, power and test equipment for different motor and

drives. We test cases with units in them call Evolution and 8000. We deal with single

phase and three phase motors. We deal with different equipment for example

meggers, torque wrenches. We also do calibration test on all tools in our area.

Customer service agent

Telvista - Danville, VA

My job is to t rouble shoot customers phones. In ternet issues, apps, if a

customer can’t make and

Receive calls. We are level 1 technician that provides quality customer service

to our customers. We

Assist customers with their billing issues, we assit customers with general

questions. We do our best

At making the customer feel that they are getting the best customer service

we can offer. We deal

With everyday customer problems, handset issues, or just problems that the

customer may have with

Their service.

Emphasized product features based on analyses of customers' needs, and on

technical knowledge

Of product capabilities and limi tations

Owned and addressed client needs and product issues from inception to

resolution.

Provided high level and in depth technical support by resolving inquiries by

p hone, e-mail and

Web, in a manner and t ime frame consistent with department and team

service levels and goals.

Selected the correct products or assist customers in making product

selections, based on customers'

Needs, product specifications, and applicable regulations.

Worked collaboratively with clients, team members, implementation

consultants, and resources across

The company to achieve desired results.

EDUCATION:

GED: Earle C. Clements Job Corps Morganfield Kentucky

ELECTRICAL ELECTRONIC ENGINEERING DIPLOMA

Danville community college - Danville, VA

In school we learned basics of electricity and electronics, basic programming,

p lc.’s. We learned how to wire

3 phase t ransformers, wye and delta, delta and wye and delta and delta. We

a lso learned logic statements, and, or gates. Did basic wi ring of forward and

reverse motors, wired photo eyes, t imers and counters. Did soldering and

welding

ACCOMPLISHMENTS:

Consistently commended by superiors for resolving volatile customer

s ituations quickly and

Courteously.

Recipient of "[ Most improved quality ] Award" in February [ 2013].

Award for Zero Error for the month of March

Moved up in the company from a regular customer service agent to a Master

customer service agent

Contact this candidate