Customer Service Sales
Resume:
Chet A. Brandon
Bourbonnais, IL. 60914
EXPERIENCE
Xerox Consumer Solutions:Bolingbrook, IL 05/2013-
Quality Assurance Analyst iOS/Flex Trainer : Make sure
That the Advisors are meeting up to the Client
Standards on their calls. Pull specific parts of calls
To use as training methods and also to provide
Client specific criteria to Advisors. Also work
To train new Advisors. Also work with Advisors
Struggling to meet the criteria.
In the Technical Support role, I assisted customers having
issues with Their iOS devices, such as software installation, technical Specifications, troubleshooting, and programming.
Home Depot Interiors:Matteson, IL
03/2013- 05/2013
Consultant: Sell Custom Cabinet
Refinishing to customers in their homes. Make presentations
To customers in their homes and in stores. 630-***-****
Acosta: RCM:
09/2012 - 03/13
Stock and merchandise Kraft and Procter
& Gamble products at various Walmart locations. Develop
Relationships with management to assist with product
Presentation.
HHGregg: Orland Park, IL
07/2011- 06/2012
Home Theater Sales: Sell Electronics products
To customers, and provide customer service and product
Knowledge. 708-***-****
Actionlink: Merchandiser for
05/2011- 07/2011
Various electronics accounts at various retail locations.
Coca Cola:
06/2010- 01/2011
Merchandiser: Kankakee area
Stock Coke products at various retail locations.
Kraft/Nabisco:
04/2009- 07/2011
Merchandiser: Various areas
Stock Nabisco products at stores,
And train new merchandisers. Build displays and
Work directly with Sales Reps.
Dick's Sporting Goods:
10/2008 - 06/2010
Footware Associate: Bradley, IL.
Assist customers with Footware, and
Train new associates. Work with Plan-O-Grams to change
Floor appearance for different seasons, and put away loads.
Rent-A-Center:
04/2008 - 10/2008
Acct Mgr: Bradley, IL.
Assist customers with all
Aspects of the business
Adecco/Sharp Electronics:
11/2007 - 3/2008
AA Advisor: Bolingbrook, IL.
Troubleshoot issues for customers
With their LCD TV's, and answer questions about
Services available.
Target:
04/2007 - 11/2007
Backroom: Bradley, IL.
Pull Stock in backroom
For salesfloor, customer
Service. Worked as a backroom
Trainer.
Aqua IL:
09/2006 - 01/2007
CSR: Kankakee, IL.
Assist customers with
Issues regarding their
Water service.
ComCast:
08/2004 - 07/2006
DTS/CDV Repair: Schaumburg, IL.
Assist customers with their L/L
Phone and VOIP service. Provide excellent customer
Service and make sure to meet company standards.
Sprint PCS:
04/2001 - 07/2004
Tier 1 Technician: Bolingbrook, IL.
Troubleshoot customer issues accessing
The internet, via cell phones, laptops, &
PDA's. Assisted with training new Tier 1
Technicians, and also traveled to Logan,
UT and Dallas, TX to train others at those
Sites.
EDUCATION
Thornridge H.S.: Dolton, IL.
08/1981 - 06/1985
College Prep: 3.6 GPA
Kankakee Comm. College: Kankakee, IL. 01/1995
- 05/1995
EMT - B: 3.0 GPA
St Francis Hospital: Evanston, IL.
01/1996 - 09/1996
EMT - P: 3.9 GPA
REFERENCES
Doug Keast Electrician
Joe Girot Sales Rep
Jeannie Crawford Supervisor
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