Customer Service Manager
Resume:
Andrew Joseph Brand
St. Clair Shores, MI 48082
***********@*****.***
www.linkedin.com/pub/andrew-brand/26/1b1/770
Objective
To obtain a full-time position with a professional and organized
business. To participate in the growth of that business by contributing
my skills and knowledge with the opportunity for advancement.
Consistently recognized for troubleshooting skills used to rapidly and
cost-effectively resolve challenging issues. Quick learner of new
technology. Equally successful in both team and self-directed settings,
and proficient in a range of computer systems, tools, and testing
methodologies.
Technical Skills
MS Office XP, 2003 & 2007, Microsoft Server 2003, Windows XP Home and
Pro, Windows Vista Home and Pro, Windows 7 Home and Pro, Speco
Technologies 16TN DVR Security System, Internet Explorer, Mozilla
Firefox, Google Chrome, Adobe Photoshop CS v8.0, Eudora v6.0, Mozilla
Thunder Bird, File Maker Pro, Biometric Employee Time Clock, NETGEAR
ProSafe Dual WAN Gigabit Firewall with SSL & IPSec VPN FVS336G Router,
NETGEAR XE102 Wall-Plugged Ethernet Bridge, Buffalo TeraStation III
TS-X2.0TL/R5 NAS server - Serial ATA-150 - 4TB, Nortel Phone System
Strong Management Skills in both a retail and pest control environments.
Identifying and correcting issues with manufactured homes relating to
hurricane codes
Pest Control Technician including exclusion work of residential homes and
commercial buildings
Experience
Radio Shack 8/6/2014-Current
Roseville, MI
Asstant Store Manager
Cash Handling
Customer Service
The Salvation Army 8/20/2013-3/5/2014
St Clair Shores, MI
Management In Training Program (MIT)
In charge of all electronic and in store computer repair and sales
Receive and sort trucks and donations
MBS
8/01/2012-8/15/2013 Riley, MI
Repair, Clean, and Replace industrial copy machines as well as desktop
copiers
Toshiba, Kyocera, Ricoh, Hewlett Packard, Brother, Dell, Lexmark
Network MFP and Copiers
Tri County Pest 2/15/2010-7/12/2012 Land O Lakes,
Control South FL
Pest control technician
Identify, treat, and locate issues involving all types of insects
Exclusion work to repair walls, screens, cracks of residential homes,
commercial buildings, jails, and schools
Managed southeast Florida office
Ordering products
Organizing/filing
Maintenance of vehicles
Proper handling and storage of chemicals
In charge of computer, printer, and phone systems
Decarlo & Decarlo 2/15/2010-7/31/2012
Laborer
Replacing and installing new galvanized steel hurricane straps,
installing longitudinal stabilization devices, replacing vapor barrier,
and rodent proofing
Troll and Toad 8/10/2009- 2/12/2010
Computer Tech/Network Administrator
Handled technical troubleshooting within an enterprise environment,
including system crashes, slow-downs and data recoveries
In charge of handling all computer and network related issues of more
than 100 computers, 12 network printers, wireless warehouse, 15 laptops,
multiple wireless and non-wireless routers, multiple switches and hubs.
Making and running all CAT5 cables, repairing and building all computers,
including replacing motherboards, power supplies, hard drives (IED &
SATA), disk drives, video cards, audio cards, processers, soldering of
motherboards and compositors, LCD & CRT monitors, also in charge of all
software and telephone related issues
American Packaging 9/2007- 8/2009
Clinton Twp, MI
Constructed corrugated boxes and pallets for auto parts, inventory,
receive and load trucks while operating a hi-lo
Drill and construct curtains and die cuts into steel racks.
Dollar General 8/2004- 9/2007
Warren, MI
Assisting customers by working directly with them and answering general
questions
Resetting stock, moving stock, receiving trucks
Assistant Store Manager, responsibilities consisted of cash handling,
hiring, scheduling, ordering merchandise, reports, payroll, conference
calls, inventory
Education
Macomb Community College Warren, MI
Courses Complete
Computer Operating Systems and Maintenance Repair (CompTIA A+ Course)
Somerset Community London, KY
College
Associates in Applied Science
General classes (English, Math, History), IT117 CWI v5 Foundations (Basic
website construction and design), CS114 (Information Technology Business
Course), IT101 (Understanding and Operating Microsoft Office 2007), IT133
(File Management)
Baker College Clinton Twp, MI
Associates in Applied Science
General classes(Psychology, Math, Sociology), CIS106B (Computer
Operating Systems and Maintenance I), CIS107B (Computer Operating
Systems and Maintenance II)
References
. Ryan Severin (Programmer - Troll and Toad)
606-***-**** Email: *******.****@*****.***
. Johnny McKenzie (Custodial Supervisor III - Manatee County Florida)
941-***-**** Email: ***************@***.*****.**.**
. Christopher Lawson (Warehouse Manager - American Packaging)
586-***-**** Email: *******@***.***
586-***-**** Email: *******@***.***
Contact this candidate