Administrative Professional
Resume:
NORMA DUNPHY
** ********** ****, *********, **, M9B 3X1
**.******@*****.***
ca.linkedin.com/pub/norma-dawn-dunphy/91/a98/952/
Professional Objective: To obtain meaningful and challenging employment that provides
opportunities to learn, use my creative skills and advance in my career.
Professional Skills:
I regularly used Outlook, Excel, Word, Access and PowerPoint at an advanced level and provided support
for Microsoft Office products. I was trusted as a “Power User” with administrative access to my personal
work PC.
I designed, built & maintained the Network Activity Log Database, used by Network, Hotline &
Terminal Maintenance and I was assisting in the process of integrating this with the corporate Retailer
database to enable access to it by AGLC, MBLL and SaskSport.
I was responsible for coordinating services between multiple stakeholders including provincial lottery
organizations, Telco companies and WCLC systems.
I was trained in or have some experience with SQL, VBA, and a variety of proprietary software systems. I
am a very quick study and able to easily learn new systems.
I am highly-organized, with an ability to manage large volumes of rapidly changing data on a regular
basis.
I have built professional goodwill relationships over the years with my regular contacts that have
benefitted WCLC and the Provincial Offices by allowing me to request and receive additional support over
and above contracted levels.
Work Experience:
Western Canada Lottery Corporation, Network Clerk (Network Services Administrator) Aug 2000-
July 2014
Primary contact person for PO work orders, responsible for liaising with Provincial/Territorial
•
offices and Telcos to manage work order processing, including scheduling, tracking, maintenance
and reporting.
Back up contact for Network Coordinator
•
Provide assistance to Network Administration Coordinator as needed
•
Provided extended coverage (4 months) on Network Administration Coordinator position handling
•
Network billing, invoicing, and related reporting due to medical and personal leaves in addition to
my regular duties
Western Canada Lottery Corporation, Hotline Operator, Dec 1997-Aug 2000
Retailer Technical Support, Customer Service, Repair Dispatch
•
Assisting in training new employees, assisting Senior Operators
•
Education
Degree
BSc Psychology, Brandon University, Brandon MB, Degree granted 1995
Certificates
RRC Certificate with Honours, Computer & Network Support (Dec 2011)
CompTIA A+ Certification (Nov 2010)
RRC Certificate with Honours, Business and Administrative Studies (Jan 2010)
University of Winnipeg Continuing Education (Jan - Feb 2006)
SQL Levels 1 & 2, Oracle Levels 1 & 2
Winnipeg Technical College (Feb – M ar 2005)
Visual Basic for Applications
Internal Training
Supervisory Management Program, WCLC Internal Training, 2004 – 2013
Presentation Skills, Time Management, Creativity Unplugged
Volunteer Activities
Winnipeg Condo Corporation #309, Vice President, Sep 2005-Oct 2013
Winnipeg Fringe Theatre Festival, Ticket Seller & Usher, Seasonal 2012-2014
Awards Received
Western Canada Lottery Corporation 15 Year Service Award, AT & T Canada Solutions Customer Care:
Mission Delight, Loyalty Performance Award, Quality Department Spotlight Award, Manager’s Spotlight
Award, Storm Battlers- I, along with a handful of other hardy co-workers, made my way to work during the
1997 Storm of The Century and spent the day covering multiple departments left virtually deserted by the
flood.
References
Clauzette Byckal, Network Administrator, Alberta Gaming & Liquor Commission, 780-***-**** (work)
Tannis Peacock, Account Support Representative Enterprise Sales, MTS Allstream, 204-***-****
(work) or 204-***-**** (cell)
Pat Kasserman, Client Care Advocate, Telus, 1-800-***-**** (work) or 780-***-**** (home)
Michelle Brooks, Marketing Business Representative, SaskTel, 306-***-**** (cell)
Andrea Bjarnarson, Environmental Scientist, Stantec, 204-***-**** (cell)
Scott Boxshall, Network Coordinator, Western Canada Lottery Corporation, 204-***-**** (work)
Contact this candidate