Customer Service Manager
Resume:
Valter Romeo
* *** *** *****, ***** ***, Miami Beach, FL 33141
Profile
A dynamic and result-driven professional with management experience in the
restaurant and hospitality industries. Outstanding customer service skills with proven
success in managing multiple priorities simultaneously in a fast paced environment.
Recognized by patrons for providing courteous, efficient service and ensuring positive
dining experiences. Consistently achieves a following of “regular” Customers.
Multilingual: English/Italian/French/Spanish
Experience
President, Valter Romeo Consulting LLC, Miami Beach, Florida
2002 - Present
Providing management solutions for new and existing restaurant and beverage
operations. Projects included operating as F&B Director of One Resort & Spa in
Bal Harbour 2009-2010 and manager of La Fontana at The Biltmore Hotel 2008.
Complete restaurant assessments identifying problem areas and provide solutions
for increasing revenue success. Employee training and education in the following
areas: servers, safety and sanitation, management training, effective
communication across language/cultural barriers, situation solving skills and team
building. Market research and preparation of a marketing plan. Resource
management. Conceptualize, design and produce special events.
F&B Manager, Marenas Resort & Spa 18683 Collins Avenue, Sunny Isle Beach FL
2012 - 2014
Supervised and coordinated all Marenas Resort & Spa food and beverage
operations including Caracol Restaurant, Pool & Beach Bar, M Lounge Bar,
Room Service, Banqueting and Catering events. Was responsible for beverage
ordering, inventory, maintaining revenue & payroll budgets, employee skill
training and guest relations.
F&B Manager Benchmark ONE Resort 10295 Collins Ave Bal Harbour FL
2010 – 2012
Was responsible for In Suite Dining and Mini Bar service. Floor manager at Mr.
Collins Restaurant and collaborated with Hotel F&B director pertaining to daily
operations.
Email : ***********@*****.***
General Manager, Bice Bistro Coconut Grove, Florida
2008 - 2009
Responsible for management of staff, training, orders, special events & mall
promotions, for Bice Bistro of the Bice Group (in business since 1926), a high
volume traffic Italian restaurant located in Cocowalk Mall.
General Manager/ OPERATING PARTNER, SPRIS – CORAL GABLES, FLORIDA
2003 - 2008
Responsible for complete operation of Spris; a Pizza, Pasta & Vino restaurant.
Provided management, hiring & training all staff, food & stock orders, catering,
customer & public relations. Implemented productive solutions that were
responsible for turn around of restaurant profitability.
General Manager, TiramesU Restaurant, Miami Beach, Florida
1993 - 2003
Provided management for a “high-volume” Italian restaurant. Trained employees
and coordinated food preparations in accordance with quality standards. Solved
customer challenges with positive outcome. Developed public relations and
marketing plan to increase business.
Food and Beverage Manager, La Mancha Restaurant, London, England
1989 - 1992
Negotiated pricing with vendors and placed orders. Integrated an inventory
control system for both food and beverage items. Was responsible for selection
and purchase of wine. Was the Maitre D’ during evening Hours.
Education
ASSOCIANZIONE ITALIANA SOMMELIERS
Aosta Valle, Italy - Professional Sommelier - 1984
INSTITUTO PROFESSIONAL REGIONALE / AOSTA TECHNICAL COLLEGE
Aosta Valle, Italy - Industrial Mechanical Certificate- 1981
Professional Associations
Florida Food Manager - certified since 2000
Member of A.I.S. - since 1981
References
Steven Haas Chairman of Hospitality For The GMCVB/ Owner of City Hall The Restaurant
George Neary VP of Cultural Tourism GMCVB 305-***-****
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