Customer Service Administrative Assistant

YOKO BOWMAN

**** ******** **** #***

Austin, Texas 78757

Cell: 512-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS:

* Over three years of experience with complex administrative functions

* Over 5 years of experience providing excellent customer service

* At least three years of experience in multi-tasking environments

* Advanced data entry skills; 60 wpm, 13325kph

* Strong organizational and analytical skills in a fast paced environment

* Proficiency in MS Word, Excel, and Outlook

* Possess a strong work ethic

EDUCATION:

Central Washington University, Bachelor of Arts, Elementary Education, Spanish Minor, Ellensburg, WA

Skagit Valley Community College, Associate of Arts, General Education, Mt. Vernon, WA

Hirakata Tsuda High School, High School Diploma, Osaka, Japan

PROFESSIONAL EXPERIENCE:

Texas Mutual Insurance via Staffmark, Austin, TX

Clerk

May 2014 – August 2014

Prepared documents for imaging; helped audit invoices on company mainframe; processed outgoing mail

State Bar of Texas via TRC Staffing Services, Austin, TX

General Clerical Position

February 2014 – February 2014

Processed mail and checks; recorded information with a Scantron-like system; entered the details of incoming mail into Excel database

Department of Public Safety via Peak Performers, Austin, TX

Clerk III

September 2013 – January 2014

Sorted and entered CDL drivers’ medical certificates; created and maintained rejection letter records

Secretary of State via Goodwill Staffing Group, Austin, TX

Administrative Assistant

July 2013 – August 2013

Reviewed a variety of written documents and used a personal computer to enter a high volume of information into a computer database; assigned document numbers; assisted with processing mail and faxes

Maximus, Austin, TX

Program Technician II

October 2007 – June 2013

Verified income, assets and household composition on the Texas Children’s Health Insurance applications both written in English and Spanish to accurately assess eligibility; validated and data entered proof documents submitted by applicants including tax forms, self-employment documents and pay stubs to determine a household’s income level; validated incoming data from image assembly and corrected if necessary; performed application registration; processed supporting documentation and/or redetermination of multiple programs/Data Entry; used designated work instructions to execute data entry task; administrated the income verifications aspect of the CHIP program; processed eligible CHIP applications who are screened by HHSC; determined eligibility for CHIP programs as well and evaluated applicants for Medicaid programs; made outgoing phone call to clients to complete the application in English or Spanish

Texas Department of Criminal Justice; Travis County State Jail, Austin, TX

Clerk II

October 2006 – October 2007

Maintained confidential material; assisted Specialist with meetings with inmates; copied documents; helped inmates to fill out the documents

Administrative Assistant

Texas Education Agency GED Office via Goodwill Temporary Services, Austin, TX

July 2004 – October 2006

Assisted with calls and walk-in customers; processed incoming correspondence and requests; maintained current and previous GED records by sorting them periodically and entering them in system; used equipment to prepare for mail out; assisted coworkers with new data-entry system; assisted in preparation of statewide in service trainings; assisted unit director as needed

VOLUNTEER EXPERIENCE:

Volunteer Healthcare Clinic, Austin, TX

Admission Volunteer

August 2012 – present

Created a part of medical files for patient; referenced medical files; assisted patients with medical administrative process in both English and Spanish; processed donations; created donation reports

Austin Public Library, Austin, TX

Page/Booksorter

February 2013 – May 2014

Job Duties: Shelved the books and other materials periodically

Austin Public Library, Austin, TX

Spanish Meeting Organizer

May 2014 – Present

Organized and facilitated the meeting in order to continue the session comfortably for participants

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