Manager Customer
Resume:
Jonathan Flores Garcia
Cisco Certified Network Associate
Contact Information
Mobile No : 091********/092********
E-mail Address : ********.******.******@*****.***
Address
Blk. 2 Lot 7B Jubilee St. Equity Homes 1, Brgy. San Antonio, Parañaque City, Metro Manila PHILIPPINES
Profile
Age
Citizenship
Date of Birth
Place of Birth
Height
Civil Status
Achievements and Scholarships Received
• Cisco Certified Network Associate (CCNA)
• Dean’s List, A.Y. 2011-2012
• San Martin De Porres Scholar, A.Y. 2011-2012
• San Lorenzo Ruiz Working Scholar, A.Y. 2008-2011
Trainings Attended
• Dell Force 10 training
• Microsoft
Dell EQL PS Series Adv Mgmt & Data Protection Tools Training Data Protection Manager
•
• F5 Load Balancer
• Dell Blade Server Training
• Java Programming
• C++ Programming
• Microsoft Suite(Word, PowerPoint, Excel)
Key Skills
• Proficient in Computer Networking (Cisco)
• Cisco Packet Tracer
• PC Troubleshooting
• IBM Websphere MQ
• Microsoft Exchange 2010
Educational Background
Tertiary
2008-2012
Bachelor of Science in Information Technology
University of Santo Tomas, Manila
2004-2008 Secondary
Saint Andrew’s School, Parañaque City
Work Experience and Projects:
Accenture –Manila Delivery Center
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering
innovation, Accenture collaborates with its clients to help them become high-performance businesses and
governments. With deep industry and business process expertise, broad global resources and a proven track record,
Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
Project Name: AVA Infrastructure Services – PDC NOC
Project Role: Rapid Response Engineer
Duration: 11/2013 – Present
Team Size: 20
Role and Responsibilities
• Performs proactive and reactive management of customer environments.
• 24x7 monitoring of customer infrastructure.
• Responds to monitoring alerts and performs break/fix support of problems with customer infrastructure.
• Perform admin tasks per customer request (e.g. modify permissions; add users to services, etc.)
• Managing and Resolving Severity 3 and Severity 4 cases as assigned and/or created thru the alert monitoring
system.
Technologies Used
• Windows Server 2003/2008/2012
• Active Directory
• Microsoft Exchange 2003/2007/2010/2013
• Microsoft Data Protection Manager
• Microsoft SQL server
• Blackberry Enterprise Server
• F5 Load Balancer
Project Name: Keystone
Project Role: Incident and Problem Analyst
Duration: 10/2012 – 10/2013
Team Size: 15
Role and Responsibilities
• Responsible for resolving any arising issues immediately.
• 24/7 Monitoring and support on customer MQ infrastructure.
• Responsible for maintaining the client’s MQ environment.
• Responsible for doing the root cause analysis on the issues that are arising constantly.
Technologies Used
• IBM Websphere MQ
• Unix Server
• Windows Server 2003/2008/2012
Character Reference
Ludivina Mendoza Accenture Philippines
Associate Manager
Accenture Philippines
Jay Perth Llave
Manager
O9178499652
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