Customer Service Sales
Resume:
Zavier D. Baker
Calumet City *****
acgv9e@r.postjobfree.com
Objective
To obtain and secure a position that will enable me to use my organizational skills, my ability to work
well with people, quick learning skills, and to have the opportunity to learn and improve my skills for
the better. I currently attend Westwood college as a student. I’m ready to work my career job as an
Information Tech Admin.
Skills
• A++ hardware/Software • Server 2008 • Cisco • Linux • Database • Help desk experience • Microsoft
2013 • Mac OS • Introducing to Networking. Team player with good communication skills. Great with
hands.
Quick learner. Professional appearance. Flexible reliable hard loyal worker. Problem solving.
Leadership.
Organization. Ability to work under pressure. Perseverance and motivation. Confident.
1. Ability to work with several operating systems, including Windows, Mac OSX
2. Sales person.
3. Supported management by restocking merchandise and maintaining excellent customer service standards.
4. Dock Work
5. I’m a team player that Enjoys sharing knowledge and encouraging development of others to achieve specific
team goals.
Education
Thornton Fractional North, 755 Pulaski Road, Calumet City, IL 60409., Diploma, 06/6/2011
Westwood College, River Oaks Campus Calumet City, IL 60409 AS Degree 04/1/2015
Volunteer Involvement
Westwood college - Calumet City, IL 12/2013 to present
Responsibilities
RIMARY RESPONSIBILITIES
Provide technical assistance and support for incoming queries and issues related to computer
systems,
Software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other
systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to
Computer Repair Man In the Englewood Neighborhood
Self Employed - Chicago, IL 10/2010 to present
• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train people about potential uses of existing technology
• Train people about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources
Student Worker/Administrative Assistant
Westwood College - Calumet City, IL 12/2013 to Present
• Smile and be productive in your work
• Academically excel to maintain your employment
• Report to assigned supervisor at scheduled work times
• Clock in/out using a PC equipped with Time Centre program
• Understand falsification of time worked constitutes payroll fraud
• Type material assigned and make necessary photo copies on copy equipment
• Fax material from facsimile equipment as assigned
• Prepare, type, key and/or photocopy bid quotations for mailing as assigned
• Separate and label outgoing mail as assigned
• Assist in time-stamping and separating incoming mail as assigned
• Be cordial to students, faculty, staff and visitors entering the office
• Assist students, faculty, staff and visitors conducting business in the office
• Assist other purchasing personnel in purchasing related functions when requested
• Answer and screen telephone calls in the absence of supervisor or secretarial personnel
• Transfer telephone calls to appropriate personnel or record appropriate message
• Perform other tasks as may be assigned by supervisor or the Director of Purchasing
Men’s Wear House- 4954 W 95th St, Oak Lawn, IL, Sales Person, 01/1/2012
• Sales Person. Measure lengths on suits.
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns
• Showed the live working of merchandise
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and
delivery dates
• Prepared sales contracts and accepted payment through cash, and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
.
Contact this candidate