Customer Service Representative
Resume:
HINA A. PATEL
Piscataway, NJ 08854
************@*******.***
OBJECTIVE: To secure a position offering personal growth, challenge, and responsibility.
EXPERIENCE:
01/2005 – 12/2005
4/2008 to 4/2010 Consultant-Sales Ops-Business/Extranet Sales Operations Analyst –
Verizon Wireless, Morristown, NJ
• Discussing with customers and account managers to resolve any
issues & problems related to the extranet sites and My
Business/VEC sites.
• Work on eCommerce customization requests for My Business/ VEC
accounts and resolved the problems for them.
• Creating employee URLs
• Building new features and custom plans and attaching them to the
extranet sites.
• Responsible for responding to all the emails that come through to the
extranet mailbox.
• Building extranet sites for customers to order products online.
• Attaching accessories, features and new phones to database daily.
• Update/change pricing, products, phone templates and calling plans
according to customer’s requests via email or phone for extranet.
• Ability and desire to perform daily and recurring data entry
operations
• Proven ability to implement, support, and track multiple projects
under strict timelines
10/2004 - 12/2004 Database Cleanup Administrative Assistance - MetLife Ins. Inc. –
Warren, NJ
• Analyzing 50K line spreadsheet
• Analyze interpret format and merge into multiple spreadsheets
• Cleaning data for all agents and update record for them.
11/2003 – 02/2004 Customer Service Representative – Household International,
Bridgewater, NJ
• Managed incoming customer service calls and requests for products
offered from IRS tax refund
• Managed incoming clients service calls and requests
• Investigated and resolved problems for customers and clients on a
timely basis ensuring a high level of satisfaction
• Operated as liaison between customers and various internal
departments
03/1989 – 08/2002 Customer Service Representative – Essilor of America, S. Plainfield, NJ
• Managed incoming customer service calls and requests
• Input orders into system, reviewed back order reports, credit,
confirmation and filling orders
• Maintain products inventory for more than 200 Eyeglass lenses
• Investigated and resolved problems for customers on a timely basis
ensuring high level of satisfaction
• Significantly reduce customer inquiries by providing clear and
accurate information
• Monitored system activities, identified problems and resolve them.
• Transferred and received files from another branch
• Performed data entry jobs such as file maintenance procedures and
backups
Education
• S.P., University, V.V. Nagar, India
Major: BS. in Statistics, Graduated with honors
• Global Training Solutions, Parsippany, NJ, Certificate – Microsoft
Office products
• Cittone Institute, Edison, NJ, Certificate- Computer Programming
Skill / Knowledge
Summary
• Strong interpersonal, professional oral and written communication
skills.
• Excellent leadership, motivational and teamwork abilities.
• Ability to manage multiple tasks from Management, meet deadlines,
works effectively, self-motivated, manages time and empowered to
make correct decisions.
• Proficient in Excel, MS Word, Power Point, WMS, EWI/ECPD and
the Internet.
Contact this candidate