Top Level Bilingual French/English Customer Care Professional

OBJECTIVE STATEMENT

Seeking for a Bilingual English/French Customer Care Position

KEY SKILLS AND COMPETENCES

. More than four years of customer care experience

. Excellent communications skills in both English and French

. Demonstrated ability to work in a multi-cultural environment including

the ability to work independently and as a team.

. Excellent interpersonal skills and ability to deliver excellent

results with or without supervision while respecting datelines.

. Excellent computer and data entry skills, with the ability to navigate

through multiple windows

. Strong ability to work productively in a fast-paced atmosphere and

adapt to a rapidly changing environment

. Demonstrated ability to research and consolidate information

. Strong ability to plan, organize, prioritize work, and multi task to

meet tight deadlines

. Excellent organizational and time management skills

ACHIEVEMENTS

. Successfully managed a four hundred thousand USD fund as a Project

Coordinator

. Accomplished fruition of three projects simultaneously by

incorporating best practices

. Promoted from customer service representative to top level customer

care professional

. Was selected a brand promoter for the Relationship Care Project with

Amex Canada Inc.

. Top Customer care professional award three times in a row.

EMPLOYMENT HISTORY

English, Health and Physical Education Teacher, Saparachinee Trang School,

Trang, Thailand: September 01, 2014 to November

. Teaching English (English speaking for everyday life, English for

specific purposes, and English for speech delivery and for academic

presentations) to Mathayoms 4, 5 and 6 in the English Program of the

school.

. Using professional practices and modern classroom management

techniques consistent with the school's policies in working with

students, students' records and colleagues

. Participates in school meetings and other assigned meetings and

activities according to school policy

. Teaching Health and Physical Education to Mathayoms 1 to 6 in the

English Program of the school

. Responsible in drawing up lesson plans for all the different classes

I'm teaching while maintaining the syllables provided by the program.

. Setting exams, invigilating/proctoring exams and also correcting

student's exams scripts.

. Performing other duties as assigned by the school

Project Coordinator, Rural Development Centre, Belo, Cameroon:

July 2013 to July 2014

. Designed and coordinated natural resource management and community

development activities to help improve food security and rural

livelihoods within Cameroon's Boyo Division

. Ensured day-to-day implementation and monitoring of project activities

including also financial monitoring, contract management and reporting

. Ensured good flow of information within the organization

. Prepared and ran meetings, workshops and other events as required

. Facilitated the preparation of briefing notes, communication support

and technical reports

. Facilitates the training and capacity building of community members in

income generating activities

. Designed and coordinated fund-raising activities of the organization

. Coordinated the volunteer program of the organization

. Initiated gender mainstreaming so as to ensure active participation of

women in all projects activities within the project support zone

. Reported all activities and programs through the submission of bi-

monthly reports to the Program Director

. Undertook other duties as required in collaboration with the Programme

Director

Bilingual English/French Customer Care Professional, American Express,

Markham, Ontario, Canada: February 1st 2010 to April 2013

. Responsible in processing and reviewing new credit card applications

and delivering on the blue box values of Amex.

. Handled both inbound and outbound calls within the expectations of

making decisions in a timely and effective manner.

. Provided information on both pending and finalized credit card

applications in a pleasant, courteous, knowledgeable and professional

manner. Linking all aspects of each call within the expectations of

the branded customer care experience.

. Personalized each call and delivering a high level of relationship

care to both new and existing card members

. Provided information and advice on American express card products to

both new and existing customers while maintaining a high level of

professionalism and extraordinary customer service experience

Graduate Assistant/ Researcher with "Work in a Warming World - W3" York

University, Toronto, Canada: October 2010 to August 2012

. Helped developed a database of NGOs, Environmental organizations,

labour organizations, government agencies and international

organizations working on climate change solutions and employment.

. Helped edited and compiled W3 monthly publications on climate change

and green employment

. Helped developed a policy document for all Canadian schools (between

grades 9 to 12) having climate change education in their curricula.

. Coordinated one of the W3 projects (Climate Education in Canadian

Secondary Schools and CEGEPs)

Full Time Secondary and High School Science Teacher: Government High School

Fundong, Cameroon, October 2002 to June 2005.

. Taught biology, chemistry and math to secondary and high school

students using English as the main language of instruction

. Followed professional practices consistent with school and system

policies in working with students, students' records, parents, and

colleagues

. Facilitated home-school communication by holding conferences,

telephoning, and sending written communications

. Worked cooperatively with school administrators, special support

personnel, colleagues, and parents

. Maintained lesson plans as required by school policy

. Assigned reasonable tasks and homework to students

. Enforced regulations concerning student conduct and discipline

. Attended and participated in school meetings and other assigned

meetings and activities according to school policy

. Assumed a role in meeting the school's student achievement goals,

including academic gains of students assigned to me

. Assumed responsibility of supervising students in and out of

classroom settings

. Performed other duties as assigned by the principal and school

authority

ACADEMIC QUALIFICATIONS

. Masters in Environmental Studies, York University, Toronto, Canada,

June 2012. Specialization in Environmental Policy, Climate Change and

the Green Economy. Major Research Paper topic: Climate Policy and

Green Economy Analysis: The Employment Effects of Renewable Energy in

Ontario

. MA in Environmental Security and Peace at the United Nations-mandated

University for Peace, San Jose, Costa Rica, July 2009. Thesis Topic:

Climate Change Challenges to Household Food Security: Implications to

Human Security in Northern Cameroon

. BSc Zoology, University of Dschang, Cameroon, November 2002

AWARDS AND SCHOLARSHIPS

. UN-mandated University for Peace scholarship: 2009

. York University Graduate Scholarship: 2010 to 2012

. York University International Tuition Scholarship: 2010 to 2012

LANGUAGE AND COMPUTER SKILLS

. Languages: Fluent in both spoken and written English and French,

beginners level in Spanish

. Computer Knowledge: Excellent Microsoft Word Office applications (MS

Word, Excel, PowerPoint) skills, Outlook, and excellent Internet

research and communication

REFEREES

. Available upon request

Contact this candidate