Customer Service Assistant

JESSICA N. GREEN

***** ******** ****** ** #*** ~ Houston, TX 77060 ~ 832-***-**** ~

*****.*********@*****.***

OBJECTIVE

Highly accomplished, skilled and dynamic Certified Dental Assistant with

extensive knowledge of assisting dentists in handling clinical, laboratory

and administrative tasks. Seeks a position as Certified Dental Assistant to

utilize my skills and proficiency in a Dental Care Clinic.

PROFESSIONAL EXPERIENCE

MEDICAL COLLECTIONS SPECIALIST (06/12 - 01/13)

IQOR, Houston, TX

. Adhered to all federal, state, and local collection laws, rules and

regulations (such as the Fair Debt Collections Practices Act/Federal

Trade Commissions)

. Arranged for debt repayment or established repayment schedules, based

on clients' financial situations

. Met or exceeded minimum requirement of outbound business calls per day

(call requirement may vary based on client/iQor requirements)

. Provided customer service to inbound callers regarding their charges

. Documented and maintained accurate and pertinent information on

clients' accounts

. Communicated professionally by telephone with all clients

. Operated a computer phone dialer with multiple lines in a call center

environment

. Resolved conflict, investigated disputed amounts or discrepancies,

calculated and issued associated adjustments

. Reviewed computer generated invoice batch edit sheets for errors;

resolved errors; entered corrections into computer system

. Proficient in Microsoft Office

COLLECTION REPRESENTATIVE (01/09 - 01/11)

BRACHFIELD LAW OFFICE, Houston, TX

. Utilized various collection techniques to collect pre and post charge

off credit card debt

. Located and contacted delinquent credit card holders through skip

tracing

. Negotiated and secured appropriate payment arrangements

. Researched discrepancies and applied payments

. Received payments and posted payments to clients/debtors account

. Recorded information about financial status of clients/debtors and

status of collection efforts

. Advised clients/debtors of necessary actions and strategies for debt

repayment

. Met or exceeded minimum requirement of 100 outbound business calls per

day

. Performed various administrative functions for assigned accounts, such

as updating demographic information

. Served premier financial services clients including Chase

COLLECTION REPRESENTATIVE (04/06 - 01/09)

Universal Fidelity, Houston, TX

. Researched details of the whereabouts of the debtors through skip

tracing

. Organized daily phone calls to clients in order to collect debts

. Advised clients on their outstanding accounts that needed to be

settled

. Approved negotiation details of the clients

. Achieved daily collection goals through coordination and communication

with other team members

. Prepared payment notices and explanatory letters

. Served premier financial services clients including Bank of America

. Compiled and presented collections related reports to management

. Worked closely with fellow collectors in providing assistance and

support

. Proficient in Microsoft Suite applications

COLLECTION REPRESENTATIVE (02/03 - 04/06)

RMA, Houston, TX

. Investigated all payment arrears for various debt portfolios

. Coordinated with customers over phone as per banking guidelines

. Ensured optimal level of customer service for collection processes

. Administered delinquent accounts and placed outbound calls

. Administered various debtor processes for all collection activities

. Monitored collection of debt and in some cases terminated records

. Documented all member contact details in collection system

. Ensured compliance all to state and local collection procedures

. Helped team leader with account handouts, forecasting weekly and

quarterly goals

. Served premier financial services clients including Wells Fargo

DENTAL ASSISTANT INTERNSHIP

All Star Dental, Houston, TX

. Handled the tasks of sterilizing and disinfecting dental equipments to

maintain accepted standards

. Assisted in conducting four-handed chair-side dentistry procedures

. Handled the responsibilities of taking X-rays and processing X-ray

film

. Assisted in performing dental procedures like oral evacuations and

mouth retractions

. Collected and recorded patient's health history

. Handled other responsibilities as assigned

EDUCATION

Certified Dental Assistant (2013)

UT Health & Science

CPR Certified (2013)

Dental Assistant (2002)

Everest Institute, Houston, TX

Graduate (1999)

Booker T. Washington High School, Houston, TX

REFERENCES

Available Upon Request

Contact this candidate