Customer Service Technician

MATTHEW LEONG. Cell : 647-***-****

* ****** ***, *-****: **********@*******.***

Brampton, ON L6P 3N5

CAREER HISTORY

HUB Equipment

Oct. 12 – Present

Responsibilities: Heavy Duty Equipment Mechanic

• General repair and major overhaul of Cat., Komatsu, Roadtec, John Deere and Volvo truck,

construction equipment; i.e. engines, power transmissions and electrical systems.

• Trouble shooting and major repair of all Ingersoll-Rand air compressors and drilling

equipment; i.e. engines, transmissions and electrical systems.

J.A.Larue Inc.,

June '10 – Sept. 12

Responsibilities: Paving Equipment Mechanic

• Conduct general repair, PDI and field service calls from all over Ontario on Larue snow

removal and Dynapac construction and paving equipment.

• Trouble shooting and major repair of all Larue, Dynapac and Leeboy Paving equipment; i.e.

engines, hydraulic and electrical systems.

Sandvik Mining & Construction Canada

Jan. 07 – May. 10

Responsibilities: Technical Training Specialist

• Was in-charge of conducting all major underground Sandvik mining equipment

commissioning at a major global customer’s mining site.

• Coordinated global and regional sites on all technical issues with the Sandvik mining

equipment

• Prepared training material for all Sandvik heavy duty mining equipment.

• Responded to e-mail and telephone requests for technical field support - both for internal and

external customers.

Barrick Gold Corporation

Aug. 03 – Dec. 06

Responsibilities: Caterpillar heavy equipment Expat.

• Was in-charge of all major overhauls, preventive maintenance and trouble shooting of mobile

surface mining heavy equipment, i.e. engines, transmissions and electrical systems.

• Trainer position in the service department, responsible for all local national employees

training in trouble shooting, major or preventive maintenance repair on all mining equipment.

Westrac Equipment Co.

May 00 – June 03

(Caterpillar heavy equipment dealer in WA)

Responsibilities: Heavy Equipment Mechanic

• Lead-hand position in the Caterpillar heavy equipment servicing department; was in charge

of trouble-shooting, major overhaul and detailed maintenance for both internal and external

customer machinery

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MATTHEW LEONG

• Planned, scheduled, and controlled functions in the rental section in general to maximize

mechanical availability while achieving budgeted targets in a safe, cost effective and timely

manner

• Planed and coordinated service activities in the service workshop

Komatsu Asia Pacific

July 95 – Jan. 00

(Komatsu heavy equipment of Japan)

Responsibilities: Service Engineer

• In-charge of customer service for all technical and product quality problems associated with

new Komatsu heavy equipment in the South East Asia region.

• Trained Komatsu dealer technicians in the Asia Pacific region on major Technical and Quality

Assurance procedures on all Komatsu construction/heavy equipment

EDUCATION

Master of Engineering Science in Engineering Management,

Queensland University of Technology, Brisbane Australia

Graduate Certificate in Engineering Management,

Queensland University of Technology, Brisbane Australia

Diploma - Mechanical Engineering Technology,

Durham College, Oshawa, Ontario Canada

Ontario College of Trades

310S – Automotive Service Technician

310T – Truck and Coach Technician

Caterpillar Institute- Training on Job Safety Analysis, Manual Handling, Tagging and Isolation

Procedure, Jacking and Blocking, Electronic Technician

Additional Information & References on Request

Contact this candidate