IT Infrastructure Manager/Director
Resume:
JOHN MORANO
Palatine, IL 60067
Cellular: 847- 909-1900
**********@*******.***
SUMMARY
An Information Technology Manager with extensive experience in deploying and maintaining new
Information Technology Systems. Effective coordinator of all disciplines involved in deploying new
technology on a companywide or project basis. Dedicated professional that provides constant
world-class technology support to maximize systems availability within budget and customer
satisfaction.
• Multi-platform technology deployment. • Business Continuation Planning & Testing.
•Project Management. • Technical problem solving.
•Multi-location connectivity and support. • Remote employee support.
PROFESSIONAL HISTORY
TAVE Risk Management, Northbrook, IL 2005 - Current
IT Infrastructure Manager
Manage all IT Infrastructure including Data, Telecommunications, Remote Access and Mobile
Device Management for 30 local and remote employees. Provide support and training for all end-
user applications. Expanded and evolved the network environment from one Windows 2000 SBS
supporting 18 users with DSL connectivity to a 3 Server (2003 and 2008 R2) environment
supporting 30 local and remote users with dual/redundant data lines (T1 and Business
Broadband).
• Performed 2 Server and Exchange upgrades to Server/Exchange 2003 and to Server 2008 R2
and Exchange 2010.
• Migrated the office phone system from an Inter Tel Axxess System to an Avaya IP Office
System. The IP Office System added multi-site, Remote VoIP and Conference Bridge
capabilities.
• Upgraded the office data connection from a single DSL connection to a T1 Data Connection
and a Comcast Business Broadband Connection. A SonicWall Firewall with automatic failover
ability is used to eliminate the loss of data connection due to ISP Outages.
• Implemented a datto SIRIS 2 Backup solution. All server data is backed up to a local device
and sent to off-site to data centers. Single files or server images can be restored or virtualized
locally or cloud hosted providing complete Business Continuation/Disaster Recovery.
• Installed Barracuda Solutions to provide support for users and the network. Installed 2
hardware devices. A Barracuda Message Archiver 350 provides full email message archiving
for all users. A Barracuda SSL/VPN Concentrator manages remote access for users to
remote desktop and terminal services sessions. Barracuda Email Security Service is a hosted
service that provides all email SPAM and Virus Filtering for the Exchange environment.
• Migrated from a local installation of Blackberry Enterprise Server to the hosted AirWatch
service to provide Mobile Device Management for any smartphone, tablet or laptop
independent of manufacturer or service provider.
JOHN MORANO 847-***-**** Page 2
PRUDENTIAL FINANCIAL, Oak Brook, IL 1996 - 2004
A large insurance and financial services provider multinational with revenues of $21 B.
Manager, Network and Servers
Managed all aspects of server and network technology for 2 lines of business in 7 separate
locations. Provided Project Management support for new technology deployments on a company
wide, campus wide and application scale. Provided backup Site Manager support and staff
management. Deployed Windows 2000 Servers and Windows 2003 Servers for 2 lines of
business in 4 separate locations.
• Managed all Information Technology aspects (building wiring, network infrastructure, server
infrastructure and customer desktops) and project management aspects of a 700-user
Windows NT 4.0 Client Server based network deployment. Deployment included the creation
of a 150 person Customer Service Call Center, which improved customer satisfaction
nationwide.
• Managed the installation of a building generator in a building supporting 700 customers by
controlling and minimizing system interruptions and down time and ensuring business
continuity.
• Managed the deployment of an office wide desktop FAX system, including server installation
and client software delivery to customer’s desktops improving outside client relations.
• Managed the deployment of an office wide Credit Card Billing system, including server
installation and client software delivery to customer’s desktops.
• Completed 8 successful Business Continuation Plans and Tests ensuring business continuity.
• Provided 24/7 on-call support for all systems minimizing downtime.
• Provided complex technical problem solving directly to customers and guided junior staff in
problem solving improving employee knowledge.
WARNER LAMBERT, Morris Plains, NJ 1988 - 1996
A large consumer product and pharmaceutical company. Multi-national with $1.25B revenue.
Senior Systems Analyst
Provided Senior Analyst support for all aspects of server and network technology for the
Consumer Products Research and Development Division in 3 separate locations.
• Deployed an IBM OS/2 Client Server based network. Included hardware installation and
connectivity for 3 buildings in a campus environment with no interruptions.
• Completed 5 successful Business Continuation Plans and Tests ensuring continuity.
• Provide 24/7 on-call support for all systems managed which maximized uptime.
• Provided Systems Analyst support for the deployment of AS400s and OS/2 desktops to 4
regional sales offices across the country, which automated the sales regions and tied them
back to headquarters.
• Provided Systems Analyst desktop support to 200 Sales analysts in the Consumer Health
Products Group division. Facilitated sales.
EDUCATION
BS, Systems Planning and Management/Computer Science,
Stevens Institute of Technology, Hoboken, NJ
Contact this candidate