Customer Service High School
Resume:
Leigha Kurz
(** Cromwell Road #** Cincinnati, Ohio 45218 ( Phone: 513-***-**** ( E-
Mail: **********@*****.***
Career Objective
Ultimate career goal involves actively using college education in real
world setting. Would consider my career successful if it is creating a
positive change in the world while providing self and family with financial
stability.
Experience
Service to Solutions Representative
Fifth Third Bank July 2014 -
November 2014
Fielded phone calls in a fast paced call center setting, servicing customer
issues with accounts, deescalating customers, and handling lost and stolen
cards, all while providing products to better serve customer needs.
Substitute Teacher/Paraprofessional November 2010 - June 2014
Winton Woods School District, Loveland City Schools, Hamilton County Board
of Developmental Disabilities Bobbie Fairfax School
Taught preschool through 12th grade, all subject matter as well as
intervention specialist, paraprofessional, and behavioral unit positions
Held both long and short-term substitute positions
Performed duties of teachers and paraprofessionals including classroom
management, lesson planning, and evaluations
Performing dedicated 1:1 instruction for individuals with special needs
within a satellite school for Loveland City Schools
District Representative Paraprofessional August 2013 - March 2014
Hamilton County Department for Developmental Disabilities, Bobbie B.
Fairfax School
Representing Loveland City Schools
Performed dedicated 1:1 instruction for individuals with special needs
within a satellite school for Loveland City Schools
Financial Coordinator March 2012 - October
2012
Art of Smiles Dentistry
Responsible for collecting fees for services rendered, filing and managing
insurance claims, handling delinquent accounts, and designing payment plans
and options for patients
Created and delivered treatment plans to patients, modifying them, and
collecting patient payment for treatment to be rendered.
Acted as patient advocate to insurance companies.
Sales Associate/ Second Assistant Manager December 2008
- July 2010
Yankee Candle
Responsible for sale of product, possession of extensive product knowledge,
and customer service.
During role as Second Assistant Manager was responsible for fielding
customer comments/complaints, returns/exchanges, opening and closing the
store, resetting and restocking, and deposits. Required to meet specific
sales quotas.
Education
University of Cincinnati Graduated June 12, 2010
Acquired a Bachelors of Arts in Psychology with a dual focus in
developmental and cognitive psychology from the University of Cincinnati,
McMicken College of Arts and Sciences. Graduated with Grade Point Average
of 3.1 and frequented the Dean's List and President's List. Senior capstone
focused on children's learning and the best approaches with which to teach
children a variety of subject matter and involved longitudinal study of
cognitive development in children. Capstone required understanding and
working knowledge of survey based research methods. Performed extensive
statistical analyses with multiple data entry and interpretation programs.
Loveland High School Graduated May 28, 2005
Acquired High School Diploma. Was a member of Partner's Club, a group
intended to bring together special needs students with typical students to
benefit both groups with socialization, communication, and an opportunity
for understanding and empathy.
Skills
Outgoing, driven, goal oriented, self-motivated, punctual. Possessing
strong critical-thinking and reasoning skills. Organized and articulate.
Strong management abilities and patience. CPR and AED certified. Have
received 11 hours total of CPI training.
Technological Experience
Experienced with Microsoft Office, SPSS, and ministeps.
References
Heidi Stickney
Director of Special Education Princeton City Schools
Beverly Smith
Consultant for Ohio Developmental Disabilities and Early Intervention
Grant
Former Director of Children's Services for Hamilton County Board of
Developmental Disabilities
Beth Ford
Intervention Specialist for Loveland City Schools
Judith Helwagen
Former Kindergarten Teacher for Loveland City Schools
Matt Funke
Research Psychologist
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