Customer, Service Sales, GM, Marketing

Matthew A. Hodge

*** ************* *** **, **** *419 • Washington, DC 20001 • 340-***-**** •

*************@*****.***

CAREER OBJECTIVE: Obtain a management position that utilizes my skills in

marketing, communications, and organization. Providing me with a challenging work

environment and career growth.

EXPERIENCE:

General Manager Oct 2013 – Present

Gold’s Gym Corporate Washington, DC

Manage the day-to-day gym operations, create corporate partnerships with local business

to increase member base, hire and train new associates on gym operations, and foster

member loyalty through customer service.

Manage and maintain gym operational budget.

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Oversee the sales process and systems.

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Manage, monitor, and evaluate the performance of gym department managers.

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Participate in hiring, training and scheduling of all gym associates.

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Coach, develop, and team leader.

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Delegate, monitor and evaluate the responsibilities of sales team.

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Manage the disciplinary actions involving all gym associates.

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Provide and maintain the highest level of customer service.

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Provide effective decision-making regarding customer service issues.

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Plan and promote special events for the gym on a monthly basis; partnering with

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corporate sales team as needed.

Ensure the facility is clean and operationally sound.

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Customer Care Specialist Jan 2012 – Oct 2013

Glacial Energy VI, LLC St. Thomas, USVI

Manage customer relations, consult on customer contracts, assist in customer retention,

resolve billing disputes, and maintain customer accounts.

Develop and implement company rules for compliance within public utility

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commission regulations in 22 states.

Coordinate between departments, including contracts, billing, finance, legal, and

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sales.

Negotiate customer issues through company parameters.

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Director of Operations May 2011 - Jan 2012

Youth Lifeline America, Caribbean Chapter St. Thomas, USVI

Raised funds for various initiatives of non-profit organization, managed employees and

volunteers, developed and maintained relationships with private companies and

government agencies to obtain financial and logistics support, and organized and

successfully implemented youth outreach programs.

Managed all phases of charitable operations; recruited and coordinated

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volunteers; oversaw print operations; created and dispersed all marketing and

promotional public service announcements for print and television news release.

Solicited donations for the purchase of activity-based toys that were donated to

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kindergarten through 2nd grade students in all public schools in the US Virgin

Islands.

Organized logistics of purchase of toys with sponsored logos for distribution;

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arranged for police assistance for distribution and security of toys to all public

schools on St. Croix, St. Thomas, and St. John.

Construction/Real Estate Maintenance Manager Jan 2009 - May 2011

The Finishing Touch/Hilrok Apartments St. Thomas, USVI

Performed regular maintenance for twenty apartments ranging in size from studio

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apartments to three-bedroom executive suites.

Coordinated showings of vacant apartments.

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Assisted tenants for all apartment maintenance issues.

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Promotions Director Nov 2006 - Dec 2007

Radio-One Inc. Washington D.C.

WOL-AM 1450, WYCB-AM 1340, WPRS 104.1 FM

Organized annual golf tournament to support victims of domestic violence;

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negotiated contract with Mercedes Benz to provide prize car in the tournament.

Coordinated the 20th Anniversary concert for WMMG 102.3 FM; organized all

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phases of concert logistics, secured concert venue, insurance, and security;

arranged airfare, hotel, and car service for celebrities, including musical artists

scheduled to perform; designed tickets and marketing materials; produced live

broadcast of concert.

Launched the first gospel FM station in the country, WPRS Praise 104.3 FM;

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designed graphics for all marketing materials, including vehicle wraps, T-shirts,

and other merchandise for public distribution.

Created the segment clock and imaging transition pieces for the Yolanda Adams

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Morning Show and all other day parts.

EDUCATION

University of the District of Columbia Aug 2004 - June 2008

BA in Mass Communications with a minor in Business Washington, DC

TECHNICAL SKILLS

Microsoft Office Suite, Excel, CRM, Adobe Editing Suite, Photoshop, Pro Tools,

IMovie, and Avid Editing Suite

AFFILIATIONS AND COMMUNITY INVOLVEMENT

Partners for Health, Board member, 2012 - Present

All Saints Cathedral School, Board member, Present

Senate Candidate for 30th Legislature of the Virgin Islands

Contact this candidate