Sales Customer Service

Sasha M. Ramirez 512-***-****

**** *** ****** **** *** 1804 Austin, Tx 78729 *************@****.***

Profile

A young professional with a unique combination of people skills; organizational skills and technical skills, bringing to

the table the ability to combine creativity with technical applications to become a leader in the work environment.

Experienced in organization; proficient in Microsoft Office suite ie. Power Point, word, outlook, and Excel. Fluent

in Spanish.

Professional Goals include continuing to grow in leadership and knowledge to become versatile in organizational

management and to ease the continuing workload of supervisors.

Education

Administrative Assistant Certificate Virginia College at Austin-

Austin, Tx

Applicable Coursework

• Business Communication

• Customer services

• Presentations

• Intermediate Keyboarding

• English Composition I

• Spreadsheets

• Career Explorations

• Database management

Work History

Receptionist June 2012-March 2014

Lanford Equipment Co., Inc.

Working at Lanford Equipment helped me develop office and administrative skills by:

• I greeat customers and vendors as they come in and direct them to the appropriate

department.

• I am in charge Payables and receivables invoices, making sure that they get posted and paid

in a timely manner. As well as calling customers and vendors that we have accounts with, to make sure that

payments are up to date on both ends and work out payment agreements if necessary.

• I answer multi-phone line system, directing callers to corresponding extensions, and

answering customer questions to the best of my knowledge, as well as take messages if customers do not

want to be transfered to voicemail.

• I also reconcile bank and credit card accounts, keeping the company up to date with how

much money we have at the end of each day using microsoft excel.

• I enter and submit credit applications for contracts on equipment that is to be financed and

purchased from us through the lender’s site. Then keeping an excel spreadsheet on all the contracts, and cash

sales that we have on file

• I also do clerical work such as: filing paperwork, faxing and scanning documents,

corresponding with vendors, customers, and employees through microsoft outlook, as well as bookkeeping;

keeping a detailed list of our inventory between the two locations.

• Types letters, memos, forms and other correspondence

• Picks up, sorts and delivers mail to appropriate person.

• Maintains records and files, enters data and retrieves documents and data

for reports as needed.

Impacter (Stockroom) Sept 2008- Dec 2009 Hollister Co.

Working at Hollister Co. helped me develop organizational Skills such as:

• Restocking the sales floor as well as the stockroom, allowed me to observe the trends of

what products were in popular demand by the customers

• When adjusting sales prices I learned how to comprehend a spreadsheet to find the location

of an item and what the new sales value would be marked as.

• I applied my organization skills to manage the shipping and receiving documents while

using Microsoft Access.

• Assisted my manager with daily duties and assist with monthly floor layout changes which

allowed me to become part of a team within the company.

Markdowns Associate Jan 2008- May 2008 Burlington

Coat Factory

Working for Burlington Coat Factory helped me develop independent business skills such as:

• Completed daily product price adjustments.

• Reported quantity of loss inventory to department managers

• Created new sales tags for products with missing or torn tags.

• Completed work quickly and efficiently to get started on next day adjustments.

• Assisted customers in product information and location.

Customer service associate June 2005- Jan 2006 JC

Penney’s

Working for JC Penney’s helped me develop customer relation skills and to be part of a dedicated sales team:

• Rotated through various departments to help large sales or to relieve team members for

breaks.

• Quickly learned new tasks and sales techniques for specific departments.

• Assisted customers with product information and location.

• Managed check out registers.

• On occasion would create sales tags for sales items.

Volunteer work

Eastside Memorial High school July 2010; May 2012-June 2012

Carmen Guerrero

I helped organize the book room. Tasks included:

• Created an excel spreadsheet of books checked in and out.

• Organized books based on their subject matter and grade level.

• Kept a detailed inventory list of all the books located in the book room, including quantity

of books available by subject.

• Kept detailed notes of damaged books and their damage degrees.

References

Carlos Espinoza 512-***-**** Family friend 4yrs

Laura Guerrero 512-***-**** Friend 4yr.

Alyssa Streety 512-***-**** Friend/ Classmate 11yrs

Jerry Rutledge 512-***-**** Part owner of Lanford Equipment 1 yr.

Charles Nehring 512-***-**** salesman at Lanford Equipment 1yr.

Cinthia Reed 775-***-**** Friend 2 yrs.

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