Customer Service Technician

MICHAEL F. BASS

*** ****** ***** ****: 216-***-****

Sagamore Hills, Ohio 44067

******@***.***

CERTIFIED PHARMACY TECHNICIAN

A Certified Pharmacy Technician with over two years proven success in

hospital, mail order, and retail pharmacy industries. A customer-focused

professional with exemplary communication, follow-through, and listening

skills. Possesses a strong understanding and knowledge of industry

compliance standards..

. PTCB (Pharmacy Technician Certification Board) National Pharmacy

Technician Certification

March 2008 - 2016 .

. Applies professional judgment in the interpretation and dispensing of

patient medication in compliance with the state and federal laws that

govern the practice of Pharmacy.

. Trained in compounding, drawing and mixing solutions for (IVs)

intravenous packs for patients.

. Enthusiastic, supportive, and results-driven team player.

PROFESSIONAL EXPERIENCE

SPS Pharmacy (Akron General Hospital) -Stowe, Ohio

PHARMACY TECHNICIAN ( 40 hr. ) 11/11- 5/14 2011-2014

. Provided technical and clerical support to pharmacist. Under direct

supervision of pharmacist, measured, mixed, packaged, labeled and

delivered prescriptions following physician's orders. Received

numerous accolades from superiors for dedication and hard work, going

beyond expectations.

. Maintained established procedures concerning quality assurance,

security of controlled substances, and disposal of hazardous waste.

. Set up and maintained patient profiles of medication history, and

stored them in a database.

. Took inventory of prescription and over-the-counter drugs. Entered

data for inventory orders. Received and stored incoming supplies.

Prepared and attached labels to containers. Monitored machines that

filled prescriptions to insure accuracy.

Cleveland Clinic (Lakewood Hospital) - Lakewood, Ohio 2009-2010

PHARMACY TECHNICIAN ( 40 hr. ) 2/09 - 3/10

. Read patient charts, and prepared and delivered prescriptions to

patients or staff. Copied information into the patient's profile.

. Assembled a 24-hour supply of prescriptions; packaged and labeled by

dose separately. Compounded, and mixed solutions for IVs. Made up

intravenous (IV) packs. Transferred medications from vials to

syringes. Ensured accuracy, following all state regulations.

. Cleaned and sterilized pharmacy equipment according to prescribed

methods. Maintained established procedures concerning quality

assurance, security of controlled substances, and disposal of

hazardous waste.

. Counted inventory and entered data into computer. Informed

supervisors of inventory shortages. Competently answered drug

information questions from both health care providers and patients.

Maintained accurate records including pharmacy files, charge systems,

inventory and control records. Honored confidential information.

Postal Prescription Services - Portland, Oregon 2006-2008

PHARMACY TECHNICIAN ( 40 hr. ) 10/06 - 9/08

. Provided technical and clerical support to pharmacist. Under direct

supervision of pharmacist, measured, mixed, packaged, labeled and

delivered prescriptions following physician's orders. Received

numerous accolades from superiors for dedication and hard work, going

beyond expectations.

. Set up and maintained patient profiles of medication history, and

stored them in a database.

. Took inventory of prescription and over-the-counter drugs. Entered

data for inventory orders.

. Received and stored incoming supplies. Prepared and attached labels to

containers. Monitored machines that filled prescriptions to insure

accuracy.

Marc's Pharmacy - Parma, Ohio 2005-2006

PHARMACY TECHNICIAN ( 40 hr. ) 2/05 - 2/06

. Delivered customer service as first-line representative of retail

pharmacy. Recognized and addressed customers by name, enhanced their

shopping experience and repeat business.

. Educated customers on insurance policies and Medicare/Medicaid

guidelines as well as basic product knowledge. Self-motivated to read

pharmaceutical magazines to stay current with trends in pharmaceutical

care.

. Provided technical and clerical support to pharmacist. Under direct

supervision of pharmacist, measured, mixed, packaged, labeled and

delivered medications. Received praise from pharmacist for being

focused, organized and time efficient.

. Maintained established procedures concerning quality assurance,

security of controlled substances, and disposal of hazardous waste.

. Planned and implemented procedures such as mixing, packaging and

labeling pharmaceuticals according to policies and legal requirements.

Brecksville Community Center - Brecksville, Ohio 1992-2004

ATHLETICS AND BUILDING SUPERVISOR (part-time) 20+ hr. 12/92 - 4/04

. Supervised and managed all sports programs, facilities and services

for athletics division of Parks and Recreation Department: $8 million

sports complex and 5 athletic fields, 2 swimming pools and 3 outdoor

tennis courts, serving town-wide population of 13,500. Maintained

complete, accurate personnel, safety and program records.

. Developed, supervised and managed youth, adult and senior sport and

aquatic programs, special events and instructional classes, ensuring

maximum safety and comfort for participants. Wrote policies and

procedures; implemented and enforced standards.

. Scheduled and supervised building maintenance; coordinated cleaning

crews, aquatic facility and gymnasium preservation specialists.

EDUCATION / CERTIFICATION

PTCB (Pharmacy Technician Certification Board) National Pharmacy

Technician Certification

Licensed Pharmacy Technician - State of Ohio

Red Cross Multi-Media First Aid and CPR certified

BS, Commercial Recreation, 1996, Kent State University - Kent, Ohio

COMMUNITY SERVICE / PROFESSIONAL ASSOCIATIONS

Red Cross Fundamentals of Instructor Training (F.I.T.)

National Youth Sports Coaches Association (NYSCA)

Contact this candidate