Customer Service .Net

Thomas William Hanrahan Jr.

******.**********@*****.***

Technology summary

Languages

Expert in: ASP, ASP.Net 1.1/2.0/3.5/4.0, MVC, MVC3, C#, Visual

Basic - Visual Basic.Net, J#, J2EE, Java, SQL, JavaScript,

JQUERY, BACKBONE, Angular, VB Script, Crystal Reports, Action

Script, HTML, XHTML, XSL, XSLT, XML

Training and experience using Agile, LEAN, Waterfall development

methodologies.

Familiar with: C, C++, Perl, PHP, DB2, Oracle, Python

Software

Environments: Microsoft Visual Studio 2003/2005/2008/2010/2012,

IIS Administration, SharePoint, RAD, Webisphere, Adobe MX Studio

Flash, Photoshop, Web Matrix, TFS, ClearCase, SVN, Git, Load

Runner, Tea Leaf, Clear Case, VSS, CMS,

Database: Microsoft SQL Server 2000/2003/2005/2008/2012, MYSQL,

Oracle, DB2, Microsoft Access

Platforms: Microsoft Windows 9x/me/2000/XP/Vista/7, Server

2000/2003/2008

Experience

Senior Systems Analyst 2011-2012

Lead Systems Analyst 2013-Present

Caesars Entertainment

Primary responsibilities include design and

development of www.totalrewards.com and other

associate casino websites owned under Caesar's

Entertainment. Development is split up between

Java and C#, and a lot of front end development

using JQUERY and JSON. Managed and developed

large scale projects.

AWARDS:

2011 Caesars IT performance of the year award

Gimme Award: "You hacked the hackers"

Gimme Award: "Total Rewards Redesign"

Gimme Award: "Bridging Gaps"

Gimme Award: "Developers Guild Leader"

Senior Web Developer II 2006-2011

US Airways

Primary responsibilities include design and development of

www.usairways.com. Secondary responsibilities include project

management, database management, and team system administration.

Currently overseeing 22 projects, managing deadlines, code fixes,

environment changes, and the releases of each through all

environments.

Designed and developed the current US Airways website. Lead

programmer and development programmer on project teams for the

merging of usairways.com and americawest.com. Primary technology

used: Visual Studio 2003/2005, Asp.net 1.1/2.0, C#.NET, java, SQL

Server 2003/2005

Currently working as a lead development of the next generation of

usairways.com which will be out in production soon. Leading the

shopping and purchasing projects. Primary technology used: Visual

Studio 2005/2008, Asp.net 2.0, C#.NET, java, WCF, Ajax, SQL

Server 2005/2008, Team Foundation Server.

Created the internal management web application used for all

functions of the US Airways including data management, page

management, reporting, stats, and accounting. Created and was

the lead for the CAPS program for US Airways. CAPS is the

project created for people who live on the east coast and use our

airline for daily commute, they simply walk into the airport,

swipe their card and get their ticket. I was in charge of the IT

side of the project. Primary technology used: Visual Studio

2005/2008, Asp.net 2.0, C#.NET, java, SQL Server 2005/2008, DB2

Developed the auto upgrade application for the company. This is

a service that runs on our production boxes that automatically

upgrades preferred members to first class when there is open

space. Primary technology used: Visual Studio 2005/2008, Asp.net

2.0, C#.NET, java, SQL Server 2005/2008, DB2.

Created the SharePoint intranet site used for organizing and

project management.

Because of my experience and our inadequate support team I became

the system administrator for team, and it was long after the

entire building. I build and install all the pc's in the office,

as well as maintain them and assist other employees when

possible. Work with all Microsoft OS systems and software,

laptops, desktops, servers, and printers.

Selected to lead a new team the company created called TRPS,

which stands for Tools, Resources and Production Support. The

team's responsibility is managing, maintaining, and developing

tools and resources used for all teams in US Airways technology

departments. As well as being production support for all public

applications.

CEO / Founder 2004 - Present

All In 1 I.T. Solutions.

I founded All In 1 I.T. Solutions, LLC in 2005, and have built it

up to a small successful company. Primary responsibilities are

running the day to day operations, advertising, accounting,

customer service, managing projects, and leading on projects. I

am the sole head of the company and handle most all aspects but

delegate responsibilities as needed. The company specializes in

all aspects of the I.T. industry focusing on small to medium

sized business, home offices, and web design. I've dealt with

many types of projects in many different fields, some of the

larger clients and industries I've dealt with are:

Saint Luke's Children's Hospital - Medical Health Care

Tele-sense Inc. - Telecommunication

Broadcast News - Advertising and Branding

Dr. Hogan - Dentistry

Lords of Design - Commercial Real Estate Design

Red Rock Construction - General Contractors

Much of my free time and nights are spent at home appointments,

offices setting up networks, fixing computers, consulting, or at

home making websites or building software applications.

Submitawebsite.com SEO 2005

Web Developer, Network and Systems Administrator

Submitawebsite.com is a search engine optimization company

specializing in optimizing websites for high search engine

placement. My main responsibilities were developing internal web

based management applications. Secondary responsibilities

included desktop support and network administration.

Developed a web crawler program designed to go through a list of

client websites and compare their website content with the

content we have on file, to ensure they are using what we gave to

them. It generated a web based report as well as a Crystal

Report. This was done using ASP, ASP.NET, and Crystal Reports

7.0 with MYSQL on the backend.

Developed on search engine called Stop Dog, it is designed to be

a free search engine for children at schools to use, that will

automatically filter its search for child safe results.

Built internal search engine optimization tools that employees

could use to find the best keywords for search engines, the

keywords used most at what times of day, and created back links.

Generated reports to clients about what our company would be able

to offer them.

Re-structured and redesigned their entire database system for

optimized storage size, speed, and data integrity.

Created several stored procedures design to maintain database

normalization and integrity on a MYSQL database.

Maintaining the office Free BSD server box and Server 2003 boxes.

Worked as an admin on a Cisco router, setup, and maintained the

office network.

Premier Inspectors of America, Inc.

2001 - 2004

Programmer Analyst, Network and System Administrator

Started out as an intern working under the CEO who was a gifted

IT professional and had been programming and networking for 20

years. While going to school he brought me up to run the company

I.T. department so he could focus more on the business aspect of

the company. I was responsible for developing and administrating

office applications. Setting up and administrating the office

network. Administrating the office server and exchange server.

Providing tech support for our agents in field. Also in charge

of managing company equipment and inventory.

Converted the custom made ECP (Employee Control Program) from fox

pro to VS.NET 2003 as well as adding on many new features. The

ECP program was used by the office employees to log phone calls,

schedule appointments, save and manage customer information, save

and manage agent information, generate and email reports, and

creates business statistics among many other features. I added

many of these features such as automated report generating that

emailed and faxed reports to clients, statistic functions, and

modified much of the existing functions to allow for much more

data management. Migrated data from SQL 2000 to SQL 2003 and

restructured the database for the new program expansion. The new

ECP program was developed using C#.NET, VB.NET, Crystal Reports

7.0, Server 2000, and Server 2003.

Designed and developed P2. This was a brand version of the

company's inspection program that inspectors used in the field to

inspect homes and create customer reports. This program had many

new features. It allowed managers to go into a design mode where

they could program the text and functionality of the programs

controls. Created a detailed report using Crystal Reports.

Allowed for the insertion of pictures, as well as picture

editing. Allowed for inspectors to synch their programs online

to a web service that would synch their program up with the most

current configuration, upload their daily reports, as well as

download their next day's appointments. Primary technologies:

C#.NET, VB.NET, ASP.NET 1.1, JavaScript, SQL, Crystal Reports,

Xml

Developed AutoEmailFax, this was a windows service that ran on

the server, and would monitor a data table. It would use data

entries to determine what type of report to create, who to send

it to, how to send it, then create the report and send it. It

would also monitor the exchange server for reports that were

being sent in from our field agents and properly file it and

update the appropriate records as well as forward to the

necessary parties. This was developed using C#.NET, Server 2003,

Crystal Reports, MSOffice, and Exchange server.

Developed Auto Accounting Program, this was an accounting program

designed for keeping track of all the field employee's itemized

receipts and gas mileage. The purpose of the program was to keep

track of all the employee expenses and mileage so we can start

paying field employees by the mile, because it came with a much

larger tax write off saving the company 50k a year. I developed

an automated program using MapPoint, which would automatically

map out all of the employees daily appointment routes then

generate and email the employee their daily appointments with a

map. It would keep track of all the relevant tax information and

generate a daily, weekly, and monthly excel report for the

accountant. The program saved our accountant countless hours and

saved the company thousands. This was developed using C#.NET,

VB.Net, VBScript, JavaScript, Excel, MapPoint, XML, Microsoft

SDK, QuickBooks SDK

Education

Bryman High Tech Institute of Technology

Phoenix, AZ

Associates Applied Science - Internet Technology and Systems

Communication

4.0 GPA, 1st in class

Dean's List

Presidents List

Arizona State University

Tempe, AZ

Computer Science Engineering

3.8 GPA

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