Quality Assurance Project

C hrissy Cianci

! * Lisa Court, Parsippany, NJ, 07054 " (973) 580 - 7122 # *********@*****.***

S U M M A RY

A results driven, detail-focused leader with over 15 years of experience in implementing IT solutions for large

and small enterprises. Able to lead through a “hands-on” approach that perpetually results in effective deliveries

that are within timelines and budget. Collaborates with executives, senior leadership and clientele in order to

identify, recommend, develop, implement, and support cost-effective, robust technology solutions for all aspects

of the enterprise or clients. Core competencies include:

Technology Architecture and Integration Stragetgic Analysis

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Leading Edge Software Development Enterprise IT Delivery & Project Management

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Data Management and Warehousing Web and Mobile Application Development

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Big Data Technologies Client Relationships

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Business Intelligence Digital Marketing Technology

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CRM Technology Financial Applications

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Executive and Senior Management Collaboration Staff Management & Team Building

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Pharma Salesforce Platforms & Technology Compliance (SOX and 21 CFR Part 11)

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TECHNICAL SKILLS

Objective C, Java, JSP, Java Script, AJAX, PHP, C++, Shell Scripting, SQL, JSP/

Languages

VXML, BASIC, HTML (5), XML, VXML, PLSQL, Direct Talk State Tables (IVR), CSS

Application Servers IBM WebSphere, BEA Weblogic, JBOSS, Apache Tomcat, IIS

Databases MongoDB, Oracle, MySQL, SQL Server 2000

Applications/Platforms ETL/Talend, Salesforce, Veeva, Rabbit MQ, Axure, Phone Gap, LifeRay,

Oracle BI, Tableau, Microsoft Project, Crystal Reports, Spring, Struts, Hibernate, Adobe Creative Suite,

Kiln, Subversion, Team Foundation Server, StarTeam Source Control, Perforce, Test Director, Sharepoint

PROFESSIONAL EXPERIENCE

PDI Inc/Group DCA, Parsippany, NJ

Executive Director, Software Development and Data Management, March 2011 – Present

Areas of Accomplishment and Responsibility

Collaborate with executive and senior leadership to ensure technical direction is in alignment with the

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business direction of the company.

Responsible for the technology department budget as well as special project budgets that span across

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both the Group DCA and PDI organizations.

Accountable for Group DCA/PDI’s software development, data management, innovative field sales

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technology solutions, data center operations, business applications, analytics,IT security and controls

(SOX)

Plan, direct, and coordinate all activities associated with creating web, desktop, and mobile

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applications across multiple functional areas and products. This includes individual software

development teams, systems administrators, project managers, business analysts, quality assurance

teams, and database administrators.

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Successfully lead the acquisition and integration of Group DCA’s infrastructure and intellectual

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property into PDI.

Transformed a large part of the infrastructure into cloud based technologies, which reduced the

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annual IT spend by $128,000.

Makes strategic decisions around application development, design, testing, quality control,

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documentation, and best practices.

Strategized with the PDI/DCA management team on developing a new flagship platform

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Oversees mobile, front-end, mid-tier, and backend development teams. Also responsible for project

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management, DBA, and quality assurance efforts and resources.

Manages all Quality Assurance Efforts and Initiatives. This includes overseeing test plans, best

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practices development, and creating templates and reusable assets.

Ensures the on-time, on-budget delivery of concurrent project initiatives.

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Oversees the development and maintenance of coding standards and guidelines, development best

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practices, templates and reusable assets.

Maintains and expands relationships with off-shore teams and freelance developers.

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Oversees IT infrastructure, desktop support and network administration.

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Group DCA, a PDI Company Parsippany, NJ

Director, Software Development and Data Management, March 2009 – Present

Areas of Responsibility

• Established a Quality Assurance team with effective SOP’s and documentation that improved our

product delivery and reduced timelines by 25%.

• Successfully converted a team of Java Developers to mobile iOS developers. This not only

significantly improved morale but also saved the organization over $200,000 in fees for freelance iOS

developers.

• Integrated Group DCA’s major CRM tool into Pfizer’s global enterprise CRM system.

• Accountable for software developers, quality assurance, database administrators, systems

administrators, contractors and vendors that are responsible for the development and delivery of

loyalty marketing solutions across multiple clients.

• Prioritize and allocate projects, products, and resources with the assistance of architects and managers.

• Lead software development teams (Architects, Engineers, etc) in designing all software solutions.

• Manage all quality assurance efforts and initiatives. This includes overseeing test plans, best practices

development, and creating templates and reusable assets.

• Worked closely with business units in the following areas:

o Assisting in negotiating requirements

o Aiding in communications with clients' technology teams and partners

• Creating a workflow process that allows for successful collaboration between business, legal, executive,

creative and technology teams.

• Create, maintain and expand relationships with key vendor partners.

Nuance, Mahwah, NJ

Technical Manager, April 2005 – March 2009

Spearheaded numerous complex projects, including the implementation of corporate and retail web

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applications, upgrades and modifications of IVR systems, and development of internal applications

that expedite sales processes.

Responsible for determining project scope which included working closely with clients to establish sales

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contracts and project requirements.

Worked closely with both external and internal Senior IT personnel to design complex systems and

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architectures.

Maintained partnerships with key platform vendors.

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Managed timelines and task delegation throughout the project lifecycle.

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Tracked and reported overall project progress, staff performance, and significant issues.

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Produced project status reports and lead weekly meetings with customers and key internal team

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members.

Collaborated with clients to establish a proper application testing plan.

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Nuance, Mahwah, NJ

Software Developer, January 2004 – March 2009

Served on many projects as both developer and technical lead.

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Designed and implemented multi tiered systems utilizing Java, JSP, XML, and VXML.

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Assisted project managers in requirements gathering.

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Integrated customer and client code to insure effective system communication.

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Continued making software modifications during customer testing to resolve defects.

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Managed source code and build versions.

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Installed and maintained environments for testing, development, and production on both our internal

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and client site.

Responsible for application deployment on both local and customer environments.

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Supported a live application on a 24/7 basis as stipulated in the customer’s maintenance contract.

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GlaxoSmithKline, Parsippany, NJ

Database Intern, Summer 2003

Utilized Crystal Reports and SQL to filter output and generate reports resulting from Clinical

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Studies.

Organized database information into “user friendly” reports for both Data Managers and

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Management.

New Jersey Institute of Technology, Newark, NJ

Research Assistant for the Risk Assessment Project, January 2003 – May 2003

Researched software complexity based on the software UML models.

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Measured the effects of code modification using Java.

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Quadrix Solutions, Inc, Weehawken, NJ

Network Engineer/Helpdesk, June 2001 – May 2002

Responsible for network monitoring, problem investigation, problem resolutions, reporting, and

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production control for all company’s services offered in their Weehawken, NJ facility. This

includes diagnosing and reporting the cause of network disruptions.

Assisted in the maintenance of networking, telecommunications and computer hardware systems

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through hardware repair/replacements and software installations/upgrades for both UNIX and

NT systems.

EDUCATION AND TRAINING

$ Masters Degree in Computer Science, New Jersey Institute of Technology, Newark, NJ

$ Bachelor of Arts in English Literature, Rutgers University, New Brunswick, NJ

$ Requirements Gathering and Customer Negotiation Training, Mahwah, NJ.

$ Basic and Advanced Microsoft Project Training, Mahwah, NJ

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