Customer Service High School

Anjelyca P.M. Hellon

**** **** ******** *****

Elk Grove, CA. 95758

Cell: 916-***-****

Email: ***.******@*****.***

CUSTOMER SERVICE PROFESSIONAL

Customer service professional with more than five years of progressive and responsible experience to customers;

Utilizes comprehensive product knowledge, friendly with diverse cultures and personalities; I possesses an enthusiastic

personality to quickly map out client needs in order to recommend appropriate solutions. Combines patience,

determination, and persistence to resolve client issues and ensure 100% satisfaction. Earn clients’ trust to consistently

proving that their needs are paramount.

PROFESSIONAL EXPERIENCE

Dr. Pepper Snapple Group 03/2014 to Present

• Managed inventory of coolers, vending machines, and fountains

• Generate monthly reports to reconcile inventory.

• Responded to calls from customers and Sales Reps to process service request.

• Recorded service request and move request of equipment.

• Processed purchase orders and requisition for parts and coolers.

• Knowledge of SAP program.

Sprint Retention 08/2012 to 09/2013

• Managed customers personal or business cell phone accounts.

• Answered phones in a high volume call center environment.

• Offered companies goods and services.

• Troubleshoot network or cell phone issues.

• Retained business and keep customers from cancelling service.

Wells Fargo NBBC 08/2008 to 07/2010

• Manage business bank accounts.

• Answered phones in a high volume call center environment.

• Offer companies goods and services.

• Maintained quota and daily referral measures and quality care expectations.

Studio 33 Fine Art Gallery 06/2004 to 04/2008

• Answered phones in a high volume call center environment.

• Ensured the efficient day-to-day running of business operations and provided confidential administrative

support including managing confidential files.

• Provide excellent customer service and follow-up; generate a high number of referrals and repeat business.

• Demonstrated excellent communication skills to analyze and resolve problems.

• Worked on a personal computer daily on such programs as Microsoft Word and Power Point.

• Finished work thoroughly in high-pressure work environment.

• Quickly analyzed customer concerns and needs while balancing company revenue concerns.

• Researched and resolved billing and service issues.

• Studied developments in company procedures to provide customers with knowledge and thorough

information on products and services.

Ultimate Staffing 04/2006 to 12/2006

• Ensured the efficient day-to-day business operations and provided confidential support including managing

personal files.

• Experience with multi-lines telephone system in a high volume call center environment.

• Operate computer daily entering data elements to generate revenue for drivers.

• Quickly analyzed customer concerns and needs to resolve any issues efficiently.

Education

High School Diploma – Graduated from Elk Grove High School

American River College- Enrolled in college and majoring in Accounting

Additional Skills

My previous positions have involved public contact. Therefore, I feel comfortable dealing with people on different

levels. I am also accustomed to being in a position of responsibility. I am detail oriented and able to function

independently, with little direction. I am willing to set goals and work to achieve them. I consider time management,

effective use of resources, efficiency, planning and accountability of work responsibilities very important. I possess

strong analytical problem-solving skills, learn quickly and find satisfaction and pleasure in achieving work goals.

Contact this candidate