Customer Service Sales
Resume:
Ruslan Shalagin
**** **** **. ******, ** *****
Mobile Phone: 310-***-****
Email: ********@*****.***
Education
Florida International University Miami, FL
Bachelor of Business Administration August 2014
Major: International Business
Experience
Sibneotech Remotely Online/Phone
October 2012 – November 2014
Counselor in International Sales Department
Promote sales of purified oxygen free copper 5N, marketing product
Build and maintain a group of network with potential customers
Translate documents and web communications, coordinate international trade and advise
Rosa Santana Novosibirsk, Russia
Regional Sales Manager Assistant July 2009- March 2010
Accountable for regional wholesale distribution of artificial flowers and plants
Provided best logistics to retail customers and B2B
Bear responsibility for supply chain management, transportation, shipping, and receiving
Cornavin – Four Star Hotel Geneva, Switzerland
February 2009 – June 2009
Night Manager
Held various roles such as night audition, front office operations, security, auditing, accounting
Provided outstanding customer service to guests by demonstrating European quality hospitality
Processed all financial information by ensuring safety and accuracy
Walt Disney World Orlando, FL
February 2008 – August 2008
Front Office Agent
Assisted “Saratoga Springs” – five star resort, and “Yacht and Beach” – four star resort, with
front desk operations such as, check-in and check-out of guests, using Fidelio operations system
Delivered great customer service by navigating and advising guests about entertainment
Maintained data base, system audition, supervised and trained fresh employees
Other
Languages: Russian (Native), English (Proficient), Spanish (Intermediate)
Computer Skills: Virtuoso in Windows 95/98/XP/Vista/8, Microsoft Office Tools (Word,
Excel, PowerPoint, Outlook), Fidelio Systems, AVA ERP
Interest: Lean Six Sigma, Goldratt Theory of Constraints
Credit: IMDb rank for acting performance in Hollywood film production
Sound Experience in Martial Arts: Muay Thai, Classic Boxing, achieved a qualification of
Boxing Referee and ability to organize competitions
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