Customer Service Manager
Resume:
John Hneen
Cell Phone: +1-905-***-****
E-mail: **********@**********.*** & **********@*****.***
Home Phone: +1-905-***-****
[pic]SUMMARY OF QUALIFICATIONS
* Proven ability to manage with consistent results and lead projects and
gets results.
* Excellent knowledge of computer hardware also Networks installation and
implementing.
* Adopt a systematic approach to solving and effectively analyze results
and implement solutions.
* High level of flexibility, team player and excel in any environment.
* Willing to take on challenging roles and tough assignment.
* High level of customer service skills and interpersonal skills.
* Experience and knowledge of accounting.
* Ability to work independently and in a team.
* High attention to detail and accuracy, high level of concentration while
dealing with customers.
* Excellent communication with ability to develop rapport with employees.
* Able to resolve problems using persuasion and reason to reach agreement
as required.
WORK EXPERIENCE
Manager
Shell Brantford 630 Colborne St.
12/2012 - present
* Ensure customer service standards are met and associates behave in a
professional manner.
* Set weekly and monthly goals for employees and motivate them to meet
goals.
* Interviewed and hired quality Associates.
* Responsible for ordering and daily inventory for store merchandising.
* Daily gas pump reading and inventory closing every day with radiant
system.
* Maintain, count and verify cash drawers and cash flow on a daily basis.
* Responsible for maintaining and assisting in the Inventory of the store.
* Monitor and control payroll with effective scheduling and adherence to
posted schedule.
* Monthly safety gram review and accident prevention seminars.
* Encouraged an atmosphere that allows associates to put ideas that help
develop business.
* Recording weekly inspection for tanks connection and water wells in gas
station.
* Review and manage all gas station accounts and invoices.
* Monthly review for all attendants files and updated all scenarios
accident question.
Self Employed
08/2012- present
* Independent Filter Queen Demonstrator Specialist.
* Independent Momentum Canada (MOCA) Payment Systems Sales Executive.
* Purchaser Responsible for ordering and purchasing equipment and furniture
for churches.
* Independent computer technician and network installation.
* Wholesale Chicken product for Restaurants.
Manager (3 years and 9 months)
11/2007 - 07/2011
BEAVER GAS BAR, 579 CARLTON ST., ST CATHARINES, ON, L2M4Y1
* Achieved and exceed my goal target and increased sales from 3.2M liter to
4.5M liter per year.
* Ensure customer service standards are met and associates behave in a
professional manner.
* Set weekly and monthly goals for employees and motivate them to meet
goals.
* Interviewed and hired quality Associates.
* Responsible for ordering and daily inventory for store merchandising.
* Daily gas pump reading and inventory closing every day with radiant
system.
* Maintain, count and verify cash drawers and cash flow on a daily basis.
* Responsible for maintaining and assisting in the Inventory of the store.
* Monitor and control payroll with effective scheduling and adherence to
posted schedule.
* Monthly safety gram review and accident prevention seminars.
* Encouraged an atmosphere that allows associates to put ideas that help
develop business.
* Recording weekly inspection for tanks connection and water wells in gas
station.
* Review and manage all gas station accounts and invoices.
* Monthly review for all attendants files and updated all scenarios
accident question.
Assistant Manager (7 months)
04/2007 - 11/2007
Shell Grimsby, Grimsby, ON (Gas Station)
* Responsible for hiring and training for new attendants.
* Responsible for ordering and daily inventory for store merchandising.
* Daily gas pump reading and inventory also closing every day with radiant
system.
* Daily money counting and deposit record to bank.
* Monthly safety gram review and accident prevention seminars.
* Recording weekly inspection for everything in gas station.
Computer Technician (3 years)
06/2007 - 06/2010
TES Employment (IBM help team)
* Server maintenance and configuration for scotia bank.
* Point of sale installation and upgrading for Sears, The Bay, Zellers.
* Hardware technical, personal computers maintenance and computer
peripherals.
* Assembling machines and installing networks and programs.
* Building and configuring new equipment for the clients.
* Printer's installations and maintenance.
Assistant Manager (1 year and 7 months)
10/2005 - 04/2007
Shell centennial, Hamilton, ON (Gas Station)
* Responsible for hiring and training for new attendants.
* Responsible for ordering and daily inventory for store merchandising.
* Daily gas pump reading and inventory also closing every day with radiant
system.
* Daily money counting and deposit record to bank.
* Monthly safety gram review and accident prevention seminars.
* Recording weekly inspection for gas station.
Production backup team (2 years and 8 months)
08/2004 - 4/2007
Value Village, Burlington, ON (Retail)
* Pricing the floor items.
* Responsible for backup duties.
LEAD Computer Technician (2 years and 2months)
12 /2001 - 2/2004
Multinational Force and Observers, SINAI, Egypt- www.mfo.com
* Assessed the installation and team productivity for each containment.
* Using Novell systems and upgrading to 2003 servers and windows XP.
* Installation of new LAN, Troubleshooting for windows 2000 and win 98.
* Building and configuring new equipment.
* Inspected the final systems to confirm to company quality standards.
* Adjusted and changed priorities according to the client specifications.
* Performing data backups and disaster recovery operations.
* Coordinated between the design department and the Production department.
* Prepared the containment status report displaying the number of parts
inspected.
Computer Maintenance Technician (4 years and 6 months)
06/1997 - 12/2001
Alpha Omega Group, Egypt
* Sorting supplier-incoming materials to confirm company quality standards.
* Maintaining, analyzing, troubleshooting and repairing computer systems
hardware.
* Building and configuring new equipment for the clients.
* Coordinated between the design department and the Production department.
* Hardware technical, personal computers maintenance and computer
peripherals.
* Assembling machines and installing networks and programs.
* Designed graphical statistics for the containment status report.
* Inspected the final product of the computer systems to conform to company
quality standards.
[pic]
EDUCATION
Bachelor's Degree, (Tanta University - Egypt) (5 years)
09/1992 - 06/1997
Computer and Automatic Control Engineer
SKILLS
* Shell Management course.
* Excellent knowledge in purchasing technique.
* Computer Maintenance, Microsoft office.
* Windows vista, Windows XP, windows 2003 server, windows 2000.
* Printer's installations and maintenance.
* Microsoft systems management server course.
* Network installation, implementation, Assembling.
* WHMIS CERTIFIED.
* MCSA course.
LANGUAGES
Arabic & English Fluent
Contact this candidate