Customer Service Technical Support

EMMANUEL G, BACOLOD JR

**** ******* **.,****. *** Cruz Makati City

Mobile No.092********

***********@*****.***

Summary:

An advanced IT professional who has knowledge in various levels of handling software and

hardware programs; excellent knowledge in computer language and can analyze technical

problems; excellent technical skills and can perform troubleshooting repairs of hardware computer

products and peripherals; has a good communication skills.

Relevant Work Experience:

Computer Hardware Technician and Maintenance September 2007 – Up to Present

MICRO COMPUTER LEADER & DISTRIBUTORS (MCL)

MERALCO Technical support

MWSI Technical support

BIR Technical support

CSC Technical support

DOE Technical support

Responsibilities

Provided technical support such as installation of software and hardware,maintenance and repairs

of network apparatus and peripherals.

Resolved customer issues encountered with their operating systems and maintenance of

equipment.

Maintained daily communications with the coordinator to ensure quality in service and meet

customer service satisfaction.

Provided documentation and necessary reporting to the supervisor if the issues were not handled

in time.

Education:

Computer Hardware

Datamex Institute of Computer Technology

Pasay 3/F Gateway Building .

Computer Programming

System Technology Institute (STI)

Makati Campus School Address: 250 Sen. Gil Puyat Ave., Makati City

TECHNICAL SKILLS:

Certification: Computer Hardware Servicing (NCII)

Hardware: HDD motherboards, RAM augmentation, processors, video card,

Power supply, Optical drive..Able to troubleshoot.

Operating System: Windows Xp,Vista,Win7,Win8

Software: MS Office (World, excel, Power Point, Outlook )

Adobe Reader, Anti virus

Ability to handle all software and hardware specifications

Proficient in various computer programs

Excellent time management skills and leadership qualities

Good problem solving and critical learning skills

Contact this candidate