IT Support

Jonathan Lee, MBA, B. Eng

**** *********** ** ********, ** L6M 3W9 416-***-**** *************@*****.***

EMPLOYMENT EXPERIENCE

WAL-MART CANADA, Mississauga, ON

Mobile Specialist, June 2008 ~ May, 2014

● Administer BES (Blackberry Enterprise Server); its policy, access and application

● Multi-level support of 1400 existing wireless devices; BB, i-OS, Android

● Ensure system availability 24/7 to all executives and associates in country or abroad

● Supervise vendor equipment maintenance, Negotiate contracts with wireless vendors

● Evaluate required changes and upgrades, Coordinate such activities with stakeholders

● Pilot and test all new equipment and measure against corporate requirements and capabilities

● Prepare and manage mobile-related projects from concept to post-implementation review

● Administer MDM server (AirWatch) and its infrastructure

Consult with carriers and 3rd parties to maximize business value of wireless communication

●

SIEMENS BUSINESS SERVICE, Mississauga, ON

Technical Support Team Leader at customer support centre, 2004~2007

● Lead the Asia-Pacific team of 10 technical support engineers

● Team resolve customized network-related issues; troubleshooting hardware such as routers, switches, access points and

wireless client devices utilizing central management software through various media

CLIENTLOGIC, Mississauga, ON

Technical Support Specialist at customer interactive centre, 2002~2004

● Troubleshoot wireless device telecommunications such as email correspondence, mobile web browsing and MS

Exchange Server synchronization (Blackberry and PDA)

GLOBAL MEDIA, Mississauga, ON

Assistant Sales Manager, 2001~2002

● Sales of Samsung Home Electronic Products such as TVs, DVD players, monitors, audio

BIG-SANG WIRELESS COMMUNICATIONS, Durham, NC

Assistant Sales Manager, 2000~2001

● Sales of wireless devices and services

HYUNDAI ELECTRONICS, Seoul, Republic of Korea

Technical Sales, 1996~1998

● Member of Technical Sales and Marketing Department of System IC Division

● Responsible for Foundry / COT (Customer Owned Tooling) / ASIC (Application Specific Integrated Circuit) Services

and Products for Japan territory B2B

● Participate in marketing strategy for Asia-Pacific region

EDUCATION

HONG-IK UNIVERSITY, Seoul, Republic of Korea

Bachelor of Engineering, 1988~1996

● Major in Electronic Engineering

● Class President, 1989

● Special Entrance Scholarship for top applicants, full tuition plus boarding and monthly stipend during the school years

● 99.5 percentile in the university entrance exam (Korean SAT)

● Captain of Cheerleading Squad

PROFESSIONAL CERTIFICATIONS

● ITIL foundation V3 (2014)

● BCP-420 Maintaining a BlackBerry Enterprise Server v5.0 in a Microsoft Exchange (2013)

● CCNA (2008-2010)

● MCSE 2000 Server / 2003 Server (2007, 2008)

● Linux+ (2004)

● A+ (2002)

Proficiency

● Korean Language, written and verbal – Mother tongue

● Experience with SQL query

PERSONAL EXPERIENCE

REPUBLIC OF KOREA NATIONAL MILITARY SERVICE, Kyoungki-do, Republic of Korea

Network Specialist, 1992~1994

● DMZ Reconnaissance Special Unit

● Maintain ammunition logistical information system

HOBBIES / INTERESTS

● Judo, Full Circle Judo Club, Burlington, ON

● Volunteer at Korean Seniors Residence, Bradford, ON

LIST OF REFERENCES

● Gale Blank, CIO, Wal-mart Canada, ****.*****@***-****.***

● Mauro Passarelli, Director from Wal-mart Canada, ***********@***.***, 647-***-****

● Alfonso Porfirio, Principal, Vive Wireless, *********@**********.**, 416-***-****

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