Service Project

SAROJ PARAJULI

Email:******.**@*****.*** 323-***-****

Skills / Strength

• Experienced QA Analyst with extensive knowledge in manual/automation web based applications testing

in Enterprise, Education, Banking, and Business sectors.

• Experienced with Different Domains and Environments.

• Experienced in requirements and design analysis and interpretation

• Experienced in creating best practice infused test plans and test scripts

• Experienced in Software Quality Assurance, SDLC and Testing Methodologies for both Automated &

Manual testing.

• Experienced in analyzing business processes and workflows and in developing Test Plans, Test Cases

and Test Scripts for manual/automated testing.

• Experienced in designing, writing, executing and maintaining manual/automation test scripts using

automation tools – HP QTP / HP UFT, Selenium IDE, Selenium WebDriver.

• Experienced in Black Box, Positive, Negative, Boundary value, Data-driven, Unit, Backend/Frontend

Regression, Manual Penetration, Smoke Performance, End-to-End and UAT.

• Experienced in test execution, evaluation and report of results

• Experienced in Walkthroughs and Inspection meetings to review Test Scripts and results.

• Experienced in defect identification and documentation using bug tracking tools such as Mercury Quality

Center (MQC), HP Application Lifecycle Management, Team Forge, TestLink and JIRA

• Experienced with CI, Agile/ Scrum Methodologies.

• Experienced with SQL and UNIX commands.

• Experienced in Coordinating offshore team in Atlanta, India and China for QA Triage other issues.

• Experienced in providing training to coworkers, clients and end-users.

• Strong self-motivated, successful result oriented technical leadership and excellent professional

communication skills with technical information.

• Experienced problem solving skills with deadlines meeting ability and willingness to handle client

objections or complaints efficiently under any kind of work pressure.

• Experienced with MS Office Suites including Word, Excel, PowerPoint, Access, Visio, Project and

Outlook, Lync.

• CompTIA A+ certified.

Work Experience

1. Consultant in Covisint - a Compuware Company, Detroit, MI Jan 2013 to

Date

Role: Sr. QA Analyst

Client: Covisint Internal [Sep 2014 to Date]

Project A: POC for Automated Web Testing

Worked on a proof of concept for automated web testing to leverage it into Covisint products in production

level. Objective is to ensure maximum uptime of production environment in Covisint hosted solutions to its

subscription clients. For this purpose,

The selenium IDE was used to record test cases as they were executed.

Selenium Server was used to execute recorded test cases using Jenkins plugins for Firefox

browser.

Reusable test cases and Automated Report were configured into Test Suites

Results were documented as List # of test cases

Following points were considered to justify the purpose of automation test.

Regression:

Upon completion of code and deploy, automated regression test cases execute.

Reduce time & cost of regression cycles

Reduce human error in regression testing

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Monitoring:

Subset of Automated test cases were used for monitoring functionality of Production site.

Approval:

Automated test report will serve to get approval for production deployments

Project B: Automated Web Testing for existing Covisint Products

Available test cases were segregated based on the functionality and test script were maintained to make

a complete test suite under Selenium Webdriver maven project framework.

Environment: MS Windows. MS Office, Firefox, Chrome, Internet Explorer, HTML, CSS, XML, Java,

SQL, TestLink, JIRA, Covisint IDM, Selenium Expert/IDE/Server/ Webdriver, Maven. Firefox Extensions:

Firebug, FirePath, Jenkins Build Monitor,

Client: General Motors World Headquarters [(Jan 2013 to Sep 2013) and (Oct 2013 to Sept 2014)]

Project A: Next Generation Owner Experience-NGDOE

As GM has scheduled the 2.0 version upgrade of existing GMOC - web application ( https://my.gm.com ), I

actively involved in both versions; existing version 1.0 and upcoming version 2.0. As a team member, I

worked as QA Lead for Manual and Automation QA activities for GMOC2.0 application. In 2.0, I actively

led maintaining and formulating automation framework/script for regression test under QA and pre-prod

environments. Mainly my activities were focus on Setting up Pre-Prod Environment, Conduct

System/Integration Testing, Conduct Performance Test, Conduct User Acceptance Test (UAT) and

Iterative testing. Mainly focusing in 2.0 activities, daily health check to ascertain the maximum level of

uptime of 1.0 version was monitored along with other required activities such as break fix to regular

business needs performing QA activities.

GMOC is a customer face user interface to GM vehicles owner in North America to experience the vehicle

ownership run under Covisint platform consuming GIF database from TCS. Owner center portal helps GM

vehicle owners to heighten their awareness, engagement and enthusiasm with the capabilities and

services. This starts from the time of delivery and accessible throughout the ownership experience. OC is

a gateway to the customer’s digital ownership experience. Portal can be access by anybody as a guest or

GM vehicle owner by registering the portal adding the VIN with the OnStar account number associated.

GMOC portal facilitates the user to manage and monitor all possible vehicles’ activities electronically

remotely using PCs, tablet or smart phones from knowing about the vehicle, managing the service

records, scheduling and reviewing suggested maintenance, selecting the preferred dealer and controlling

the vehicle itself.

Project B: Next Generation Owner Experience-NGDOE

As a General Motor’s NGDOE (Next Generation Owner Experience) project team member, I actively led

in two different phases of developing and maintaining automation script for Daily Health Check of the

GMOC1.0- GM Owner Center Factory portal ( https://my.chevrolet.com ) under all environments (QA,

integration, staging and production). GMOC Factory portal is the fastest and the easiest way for GM

Vehicle owners to enjoy online, anytime access to get everything know about the vehicle owned.

Project C: Single Sign on - SSO

Single Sign-On is a descriptive term for the exchange of authentication and authorization data between

parties, in particular, between an Identity Provider and a Service Provider resulting in a User being

authenticated into one or more Applications while only having to Authenticate once with a single set of

credentials. This SSO project is mainly to create a solution to provide Single Sign on (SSO) capability for

GMOC and OnStar Applications. I worked under QA, Integration and Staging environment for all five GM

brands in major web browsers with different four Languages compatibility.

Environment: MS Windows. MS Office, Firefox, Chrome, Internet Explorer, HTML, CSS, XML,Java,

SQL, VBScript, HP QTP 11.00, HP UFT 11.50 / 11.51, HP ALM 11.0/11.5, Team Forge, MFT Service

Secure File Sharing, TestLink, JIRA, UAT, Clear Trust, Covisint IDM, Active Directory, Google chrome

extensions: Mobile/RWD Tester & SiteCatalyst Debugger

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Client: The Coca-Cola Company-TCCC[Sep 2013 to Oct 2013]

Project: Covisint Identity Management Services (IDM) in TCCC

Cloud identity lifecycle management services provide service owners ability to provide service

(application) grants to users in multiple user organizations across an entire organizational realm; and

provide user organizations ability to manage users, associated user profile information, and appropriate

service grants (through delegated administration models as required). Grants management is flexible

with support for auto-approvals, manual single-phase approvals, and multiple-phase request-and-

approval workflows. These services also provide users ability to perform self-service management

functions (i.e. update information in user profile, change password, request a service, etc.).

Responsibilities:

• Analyzed Business requirements and Functional Specification documents.

• Prepared the Test Strategy, Test Plan and Test Cases based on FSD and BRS docs.

• Estimate test accurately and coordinate with team members for work activities.

• Apply, design, develop, enhance and execute automated testing strategies and build automated

testing frameworks using HP QTP/UFT ensuring consistency with GM Standards to formulate GM

Business requirements.

• Analyze and verify best automated and manual test approaches and execute acceptance, integration,

installation and system testing.

• Involve in product design to guarantee adherence of test coverage for meeting end user

requirements.

• Record test results and report and verify software bug fixes to accept automation criteria.

• Coordinate with program and development management teams in product development lifecycle to

conform end user product and quality requirements and deployment schedule.

• Establish test strategy and manual and automated test suites.

• Trains Functional testers in QTP and running Scripts

• Prepare software defect tracking and report entire project release status to stakeholders.

• Performed the regression testing after fixing the defects.

• Performed End-to-End testing.

• Prepared UAT test cases and Performed UAT testing.

• Coordination with offshore team in Atlanta and India for QA Triage.

Environment: MS Windows. MS Office, Firefox, Chrome, Internet Explorer, HTML, CSS, XML, Java,

SQL, VBScript, HP QTP 11.00, HP UFT 11.50 / 11.51, HP ALM 11.0/11.5, Team Forge, MFT Service

Secure File Sharing, TestLink, JIRA, UAT, Clear Trust, Covisint IDM, Active Directory

2. Consultant in SunTrust, Seven Corner, VA Apr 2011 to Nov 2012

Role: Sr. Automation Tester

SunTrust is a leader in commercial banking, financial services (for consumers and businesses). I was

involved in testing the Online Financial Trading System and Portfolio Management system application.

The application for portfolio management allows users to view all your detailed account information -

current asset allocation, detailed holdings, customizable bond maturity schedules and historical market

values. Also worked on online investment system where traders can Place orders for the stocks, mutual

funds and options.

• Analyzed Business requirements and Functional Specification documents.

• Prepared the Test Strategy, Test Plan and Test Cases based on FSD and BRS docs.

• Used Quality Center for uploading / Writing the Test Cases and lodging defects.

• Performed parameterization and generated Data Driven scripts using HP QTP

• Developed automation frameworks using VB Script and HP QTP

• Wrote User-Defined functions using VB Sript for code reusable to automate the functional testcases

• Trained Functional testers in QTP and running Scripts

• Designed SQL queries to extract data from the database to validate actual results with expected

results.

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• Generated defect reports for various releases Issues, bugs and Interacted with the developer/analyst

to escalate the issues.

• Performed the regression testing after fixing the defects.

• Performed End-to-End testing.

• Prepared UAT test cases and Performed UAT testing.

Environment: .Net, Internet Explorer, MS SQL,XML,QTP 10.0, Quality Center, MS Windows. MS Office,

Java, Oracle.

3. Consultant in Freddie Mac, Mc Lean, VA Feb 2010 – Mar

2011

Role: Sr. QA Analyst

Responsibilities:

• Analyzed Business Rules document, Functional specifications document and System specification

document for creating Test strategy, test cases.

• Tested the functionality of Eagle Application according to the functional specification document,

matched the test cases to the specifications using traceability matrix.

• Tested application manually using Mercury Quality Center and created automated data driven and

regression tests using Quick Test Professional

• Performed User profile Testing (authentication), Functional testing, Negative testing and End to End

Testing for Eagle Application.

• Used SQL queries to extract data from Accounting Journal tables and to verify output data of the

Reports

• Developed automated data driven Test scripts using QTP for testing Retain Portfolio functionality

• Tested Fair value balance system and Single Family Non Accrual for current to loan value estimations

• Executed manual and automated test cases, identified defects, verified defects and validated

functionality

• Tested webservices using XML SPY

• Validated response XML’s using XML SPY

• Used Parasoft SOA Test for testing Webservices.

• Used assertions in SOA Test to validate web services.

• Mercury Quality Center is used for maintaining defects, raising issues, identifying and documenting

change requests and interacting with business users and developers during test execution.

• Arranged and participated in weekly status meetings with Test Managers, Development managers

and reported Test execution status, defect status regarding open and closed defects count and

discussing issues/change requests.

• Coordinated UAT testing by providing UAT test grids and data, training on the application functionality

Environment: Windows XP, Oracle, UNIX, SQL, JAVA, HTML, Java Script, JSP, XML, QTP9, Quality

Center, Rational Robot., Whole Loan Cost Basis Sub ledger (WLCBS)

4. Consultant in Nordstrom Bank, Denver, USA Dec 2007 to Oct 2009

Role: Senior Test Engineer

Project: Credit Card System Conversion

Responsibilities:

• Managing all phases of software testing for assigned components ensuring Test plans, Test

Strategies and Test cases meeting business requirements.

• Maintained the Traceability Matrix between the Requirements and Test cases.

• Coordinated and Conducted UAT Testing.

• Involved in System Testing, Regression Testing, Functional Testing, Interface Testing and

Backend Testing.

• Involved in creating test scripts for the approved Change Requests in Quality Center

• Involved in submitting the defects and tracking the defects through clear quest

• Find out the System Error Logs to assist developers in debugging the defects using WinScp Tool.

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• Tested the web applications on different browsers (Internet Explorer, AOL, and Firefox).

• Involved in validating the MTR’s (manual test required) after the automation test is run for each build.

• Analyzed test cases for automation and created design scripts for regression testing using QTP

• Conducting Regression Testing on various builds and recommending the build in various

environments.

• Actively involved in CR (Change Requests),DCR(Development Change Request)and

• DU (Documentation Update) meetings with the client for discussions on approval of changes

to system.

• Executed SQL queries to validate backend data.

• Tested webservices using XML SPY

• Validated response XML’s using XML SPY

• Used Parasoft SOA Test for testing Webservices.

• Used assertions in SOA Test to validate Webservices.

• Used File parser for preparing mock up files the IVA files for testing exchange between counties.

• Involved in System Qualification Testing with the end users.

• Documented all the phases of testing tasks to have IT and Business Approvals

Environment: QTP, JAVA, XML, DB2, Mainframes, Toad, Win NT and Web Sphere, IBM Rational Suite

5. Rastriya Banijya Bank, Kathmandu, Nepal Feb 2004 to Oct

2007

Role: Senior IT Officer

Project: Integrated Banking Information System-IBIS

6. Nepal Credit & Commerce Bank Ltd. Kathmandu, Nepal May 2002 to Feb

2004

Role: Systems Analyst

7. House of Rajkarnicar- Exhibition & Events, Kathmandu, Nepal Jun 2000 to July

2002

Role: Manager-Computer Systems

8. Nepal Medical College & Teaching Hospital, Kathmandu, Nepal Jan 1998 to Jun

2000

Role: Network Administrator

Education

Bachelor of Science in Information Systems (BSIS), Strayer University, Washington DC, USA

Bachelor’s Degree in Business Administration (BBA),Tribhuvan University, Kathmandu, Nepal

Certification / Training

• CompTIA A+ Certified.

• MCDST: Supporting Users Running MS Windows XP Desktop Operating System,

Montgomery College, Information Technology Institute, Rockville, MD

• Advance Computer Programming, Complete Computer Solution Pvt. Ltd.

• Internet Concept, Application & Web Publishing & Networking Concept, Application &

Administration, Novell Netware 4.11

Centre for Medical Informatics, Nepal Medical College & Teaching Hospital

• Diploma in Computer Technology, National Computer Centre, Kathmandu, Nepal

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