Customer Service Sales

Ephrem Mpozayo

Copiague, NY *****

917-***-****

**********@*****.***

Unpaid Intern

SUMMARY

• Over 3 years experience in a banking call center environment

• Microsoft operating systems (Windows 7/8/XP)

• Remotely assisted users with hardware, software and password resets using tools like PC

Anywhere

Skills

• Microsoft applications, Proficient

• Windows Server 2012, Working knowledge

• SQL, C# Working knowledge

• A+

United Airlines JFK/LGA 2005- 2014

Ramp/Cargo Agent

• Ground crew responsible for on time loading, unloading and staging of aircraft inbound

and outbound cargo

• Marshaled aircraft to gates

Wells Fargo Bank/Technology Connection/Corporate Job Bank 2002-2005

Chandler, AZ.

Technical Services Specialist:

• Inbound software support of retail banking applications, troubleshooting of hardware

equipment (pin pad, check readers),

• Assisted customer with functionality of various software applications.

Bank One, Phoenix, AZ 2001 -2002

Teller/Customer Service Associate

• Extensive cash handling, maintenance of account balances and financial data,

• Sales of bank products

Education

B.A, Political Science 2010

CCNY – City College of New York

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