Customer Service Sales

Malik Perry

*** *. ******* **** ***** NY *****

************@*****.*** (646) 363- 2752

OBJECTIVE

Seeking a Front Desk Clerk position with the Renaissance Hotel where exceptional customer service skills will be utilized to improve the customer base and maximize hotel’s profitability.

EDUCATION

Westchester Community College Bronx, NY

Associate Degree expected May 2015

PROFESSIONAL EXPERIENCE

Banana Republic New York, NY

Sales Associate September 2012 – April 2014

• Demonstrate customer first mindset and ensure every customer has had a great experience

• Drive store sales by suggesting additional items to customers to meet their needs and wants

• Speak with sufficient knowledge to customers about styles,fit, fabrics and current trends

• Process shipment and make sure products have been put neatly on the sales floor

• Perform stock checks and locate merchandise in store and over the phone

• Ensure the sales floor is customer ready before opening store

• Educate customers on the product, offers, promotions, Banana Republic Credit Card on the sales floor, in the fitting room and at cash wrap

NYChesskids, Chess School of America New York, NY

Head Chess Teacher September 2011 – October 2014

• Taught over 80 students in after school programs in Manhattan to enhance chess skills

• Conduct interviews and recorded videos to improve company website

• Coach individuals with extra need and interest in chess and provide online instruction

• Promote organization to increase membership by handing out flyers during chess tournaments, consult with parents about their child’s interest in chess and conduct seminars for parents about the benefits of chess

Validus Prep High School Bronx, NY

Head Chess Teacher March 2013 – May 2013

• Taught students from grade 9- 12 to improve chess skills and enhance math skills

• Provided private lessons to prepare students for upcoming chess tournaments

• Coordinated with parents to plan for children’s chess lesson

AWARDS AND ACHIEVMENTS

• Two time New York Chess state championship in 2011 and 2012

• Awarded top 100 chess players in the country for age 18

• Awarded Chess Expert title August 2012

• Placed 3rd place at the Manhattan Chess Open Championship of August 2011

SPECIAL SKILLS

• Excellent customer service skills

• Strong interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Able to work varied shifts, including weekends, holidays and overnights

• Language: Able to communicate in English, in both written and oral forms

• Able to absorb information quickly

Contact this candidate