Manager Management
Resume:
William Armstead III
William Armstead III
*** ****** ****, ******, ** 75094
**********@*****.***
SUMMARY PROFILE
I am an IT management professional with over 15 years of experience across multiple industry verticals with demonstrated expertise in leading mission critical, multi-site global IT operations. I have a solid understanding of ecommerce & SaaS models and have in-depth knowledge & hands-on experience to build & operate high-performance infrastructures required by the SaaS platforms.
Over the course of my tenure in enterprise IT, I have developed exceptional analytical & problem solving skills and authentic and impactful communication skills with ability present complex ideas in lucid terms. I have experience in developing and managing metrics based and process oriented IT organizations.
Technical Skills:
Design/Build/Maintenance of Enterprise Data Centers, Enterprise Data and Telecom Network Infrastructure, wireless and mobile connectivity infrastructure, enterprise video and collaboration infrastructure, Virtualization, Unix/Linux, Cloud Network, OpenStack, Windows, Systems Installation and Monitoring, Storage Networks and Storage Subsystems, Web and Ecommerce infrastructure, Platform Services and Database Administration.
Management Skills:
Change and configuration Management, Budget forecasting, development, monitoring and review, Vendor Negotiations / Management, RFP RFQ RFI writing and response, Project Management, Personnel development and mentoring, regulatory compliance audit and remediation (SOX, PCI, and etc), Documentation and Knowledgebase Management, Disaster Recovery and Business Continuity.
PROFESSIONAL EXPERIENCE
•15+ years of experience in Networking Experience in Design, Support and Management
•Several years’ experience in Customer-focused both internal and external
•Extensive experience and knowledge of PCs, network hardware and software including Microsoft Windows Operating Systems, VMWare, SAN, UCS, EMC Storage, DNS, DHCP for both Voice and Data, WAN’s, MPLS, IPSEC using Cisco ASA’s, SSL/VPN’s, Firewalls, TCP/IP, Routers, Switches, Cisco ASA55x, Juniper SA, Citrix Network Load-Balancers (7000, 7500, 12000, 11500), F5 Load-Balancers, Cisco ACE, Wireless including BYOD, Cisco Nexus 7K, 5K 2K, ASR & ISR Routers. Cisco ISE & Prime
•Experience evaluating systems and applications technical requirements, planning, implementing and supporting critical systems and applications
•Experience with Building out Data Center Operations and M&A Migrations
•Experience with Application Development, LanDesk, Oracle applications, SAP applications and RMS
•Experience with managing Network Call Centers supporting tier 1, 2 and 3 customers
•Experience with Routing Protocols & Technologies: Static, eIGRP, OSPF, DWDM, DMVPN BGP, OTV, OER, QoS, etc.
Rovi Corporation
2006 – Present
Sr. Manager Network Engineering
Manage and supported the IT Network infrastructure across 29 physical locations; Planned, managed, and implemented network architecture on a Global Infrastructure environment. My Team supported the operational projects and ensured business deliverables were communicated clearly and delivered on time. Responsible for the resolution and root cause analysis of all problems on the network.
* Configured, installed and managed several firewalls infrastructure for Global network including VLS and IPSEC tunnels between External and Internal customers
* Designed, Installed Juniper SSLVPN for Rovi’s Global Remote Access using Juniper SA2500 and SA4500 for the company users and vendor access
* Deployed Video Conference within the Global infrastructure using internal and external network resources
* Supported F5 and Cisco ACE for customer facing environment, working with F5 Openstack solution for our Cloud services environment
* Installed and configured External and Internal Network Loadbalancers using Citrix NLBs for all business applications. This includes the 7000, 7500, 12000 and recently upgraded to the 11500 virtual appliances
* Working on the design and implementation of Enterprise Lync 2013 for Global implementation
* Design, Configured and Implemented the Cisco Nexus 7000/5000/2000 in 3 Major Data Center Network Build-out including Santa Clara, Luxembourg, Maidenhead and Shanghai
* Configured QoS to support VOIP and Video conferencing on a Global Enterprise Infrastructure
* Responsible for Mergers and Acquisitions Migrations including: site reviews, network infrastructure migrations and server hardware upgrades/consolidations
* Implemented Solarwinds, ManageEngine and NetBrain tools for Network monitoring and troubleshooting
* Work with external vendor on contracts for the Cisco, Juniper, and Avaya Phone system
* Designed, configured and implemented BYOD World Wide using Cisco ISE
* Manage the Transition for Legacy IT to ITIL v3, migrated Tier 1 & 2 support to the Service Desk
* Responsible for negotiating new contracts with network vendors (AT&T, Level3 and Cogent )
* Delivered 40% reduction in cost for infrastructure
* Travel includes up to 35% for Network and Data Center Buildouts
* Responsible for managing capital and expense budgets for IT Network department
* Set tactical and strategic technical direction, Managed implementation of all new infrastructure projects including the integration and support of multiple new businesses simultaneously
* Utilizing ITIL v3 standards established Change Control, Design Review and documentation
standards and maintenance procedures.
Level3 Communications/WilTel Communications
1999 – 2006
Manager of Enterprise Network Communications
Manage the tier 2 and 3 Network operations center support stall responsible for external customer’s base network. This includes 10000 node LAN environments across 12 physical sites, with twenty-five direct reports. I was responsible for the resolution of all problems on the network including root cause analysis and communication across the enterprise. Developed and implemented processes for delivery of problem resolution. Responsibilities included design and implementation of multi-tiered support environment from the Helpdesk to desk side support delivery. Manages experience team of network engineers responsible for install, maintenance, and repair of WilTel's External and Internal network infrastructure. LAN/WAN Tier II team has the responsibility for supporting the day-to-day internal network operations and the Telemetry network. Telecom Techs are currently supports the call center, remote sites and customer PBX and VOIP applications. Management duties include monitoring personnel performance, completing employee performance, prioritizing team responsibilities, updating business units on progress, manage employee training, and directing staff on special projects.
• Participates in business strategic planning and decision-making at the division level and involved in visionary strategic planning and decision-making for the organization
• Review IT plans, Network Designs, software/hardware upgrades and requirements on infrastructure equipment. Ensure that plans are in-line with company goals and long term objectives.
• Coordinates with vendors and staff on evaluating, analyzing, and researching vendor equipment. Determine final recommendation and present to VP and board for approval.
• Responsible for availability, reliability, maintainability, and response time requirements business for new or enhanced IT services, and formulates availability and recovery design criteria for the IT infrastructure
• Defines targets for availability, reliability, and maintainability for the IT network infrastructure components, and which defines service level agreements requirements
• Communicates frequently with business units, providing feedback and recommendations; interacts with executive management, providing strategic recommendations
• Negotiates contracts and manages vendor relationships to maximize business value
• Creates an integrated information technology strategy/plan to support multiple business unit strategies, which may include analyzing new, emerging technologies and translating implications of the new technology into an effective integrated IT network strategy for multiple business units
• Integrates high-quality, low-cost services across multiple businesses and customers
• Allocates resources (budget and people) and directs the development and delivery of training for internal and external IT users to ensure productive use of existing and new systems
Proctor & Gamble
1988 – 1990
Systems Engineer CICS&DB2
Responsible for the installation, customization and support of CICS/MVS 1.6-2.1, and DB2 2.2 utilizing OMEGAMON, STATUS MONITOR, INTEREST, and DADSPLUS. Planned and implemented RDO, AUTOINSTALL, MRO, ISC, CICS exits and ACF2. Lead migration from CICS/VS 1.6 to 2.1.0 and CICS/MS 2.1.2. Installed OMEGAMON for CICS and DB2. Developed process to monitor performance and tune all CICS and DB2 Regions. Designate problem solver for CICS Team (Level II), developed Problem Management and Change Management process. Worked consistently with IBM level II to resolve software problems and technical issues
EDUCATION
MS, Computer Management, University of Phoenix (2002)
Bachelors, Information Systems Management, Grambling State University (1988)
CERTIFICATIONS
Green Belt Certified in Six Sigma Methodology (1998)
Williams Communications Leadership (2003)
ITIL V3 CERTIFCATION 2013
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