Customer Service Supervisor
Resume:
Raphael Martinez
Seeking a full-time position where my skills can be most effectively utilized, With any
company that offers competitive wages, opportunity, growth and advancement.
Bell Gardens, CA
**************@*****.*** - 562-***-****
Supervisor Development Program
Army Accommodation Medal. Army Achievement Medal
Army Service
Ribbon. California Excellence Ribbon. 2 Armed Forces Reserve
Medals. 3 Certificates of Achievements. Shopping Center Terrorism Awareness Training Program. Supervisor
Development Program.
First Aid - CPR & AED Certified
WORK EXPERIENCE
Security Officer
Securitas Security Services - Los Angeles, CA - April 2014 to Present
Responsibilities
Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting
buildings, equipment and access points. Prevents losses and damage by reporting irregularities. Informing
violators of policy and procedures. Check in guest of the Water District ad guide them to where they need to go.
Accomplishments
Promoted from North Lobby position to the Lobby Desk.
Skills Used
computer skills, video monitoring. Report writing.
Security Officer
Los Angeles Dodgers - Los Angeles, CA - January 2014 to Present
Responsibilities
Respond to calls for service in both emergency matters. Provide customer service to guest, players and
employee’s at Dodger Staduim. Working in conjunction with the Los Angeles Police Department on emergency
matters.
Security Supervisor
Citadel Outlets - Commerce, CA - July 2012 to April 2014
Respond to calls for service in both emergency and non-emergency matters. Review and
type incident reports, provide information and assistance to the general public, Good
Will Ambassador to the tenants, and working in conjunction with the Los Angeles Sheriffs
Department for better Communication & Community issues that revolve around the Citadel Oulets.
February 11, 2013
Promoted to Corporal of Security and made shift supervisor. Overseeing the Graveyard shift.
United States Army Reserves
491st MP Company, Riverside, CA. Platoon member in 491st Military Police Company. - Riverside,
CA - July 2010 to June 2011
.Served as a platoon member in 491st Military Police Company. Riverside, CA
Sergeant of Public Safety
IPC International Corporation - Los Angeles, CA - May 2007 to June 2010
Sergeant of Public Safety
Respond to calls for service in both emergency and non-emergency matters. Review and type incident reports,
provide information and assistance to the general public, Good
Will Ambassador to the tenants, and working in conjunction with the Los Angeles Police
Department for better Communication & Community issues that revolve around the
Beverly Center. Review Surveillance Videos and prepare time lines to provide assistance to IPC & Beverly
Center Legal Departments and properly secure all evidence
documentation and videotapes.Completed Certified Instructor program, as well as Certified Supervisor
program. Shopping Center Terrorism Awareness Training Program
IPC International Corporation
IPC International Corporation
Beverly Center
Beverly Center 8500 Beverly Blvd #500
Los Angeles, Ca. 90048
Platoon Member
California National Guard - Inglewood, CA - March 2000 to November 2007
Army National Guard
Served in the California National Guard with the il160th Infantry, 40th Infantry Division.Received numerous
awards, including California Service Ribbon, 2 Armed Forces Reserve medals.
Security Officer
IPC International Corp. - Los Angeles, CA - March 2006 to May 2007
Respond to calls for service in both emergency and non-emergency matters. Review and type incident reports,
Turn over copies of prior days reports to Management Office,
provide information and assistance to the general public, and working in conjunction with the Los Angeles
Sheriffs Department in providing them with information for their
investigations. September 2001. Promoted to Sergeant of Public Safety and made shift Supervisor of the
graveyard shift.
Scout Platoon Member
California National Guard - Dugway, UT - October 2001 to October 2002
Served in Scout Platoon of the 3/160th Infantry. Received Armed Reserve Medal Award with M device.
United States Army
US Army- Cavalry - Fort Knox, KY - March 1997 to March 2000
US Army- Cavalry lead and served as a member scout crew and platoon reconnaissance
security and other combat operations. Trained as a combat life saver, radio operator and conducted long
range patrols. Completed Nuclear, Biological and Chemical Weapons school. Received Army Accommodation
Medal, Army Achievement Medal and Army Service Ribbon.
EDUCATION
Cerritos College - Cerritos, CA
2009 to Present
ADDITIONAL INFORMATION
1 have also built a trustworthy relationship with the Beverly Center Management
Department team and it's tenants.
1 work well under pressure, able to complete tasks in a timely manner.
I'm able to provide detailed information regarding video evidence retrieval and also able
to provide a time line explaining the information gatheredfrom the tapes.
Additional Skills & Abilities
Public Relations
Typing
Team Work
Skills in Microsoft word & excel
Good oral and written communications
Ability to work well under pressure
Attention-to-detail
Ability to work with others
Tenant Good Will Ambassador
Refrences: Adrian Martinez (Bureau of Prisons) Senior Corrections Officer 213-***-****
Matt Gonzalez (Commerce Public Safety) 323-***-****
Matt Arreguin (Security Supervisor) 909-***-****
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