Quality Assurance Engineer
Resume:
Carol Anne Welsh
Puyallup WA 98375
214-***-**** (Cell)
********@*********.***
SUMMARY:
Experienced professional with planning and organizational skills that
balance work, team support and ad-hoc responsibilities in a timely and
professional manner. A Quality Assurance Software Tester who communicates
extremely well with others, is very organized, is a quick learner with a
keen eye for detailed projects, and enjoys the public.
A unique combination of technical skills using a multitude of software
products and protocols including Word, Excel, Visual Basic, ODBC, TCP/IP,
HTML, CSS, RSS, Text Parser, SQL, C#,.NET Framework, Team Foundation
Server, Sharepoint, Visual Studio 2008 and 2012, virtual technology (Hyper-
V), testing of IOs mobile application and web hosted software as well as
embedded software and wireless capabilities and the implementation of
mission-critical software systems.
RELEVANT EXPERIENCE:
March 2001 to August 2014
Hired as: Quality Assurance Engineer
RMG Networks (formerly Symon Communications, Inc.)
Dallas, TX
. Extensive use and installation of MSSQL for testing purposes
(different versions).
. Responsible for DB testing for Community Contact Center (a web-based
automated Call-Center application used to gather data statistics,
control staffing and IT costs, and monitor agents for real-time
adherence). Writing of test plans (all releases) and automated test
scripts with Rational Test Software for Community.
. Responsible for writing test plans, getting necessary information to
verify full coverage via developer, specs or internet if necessary for
remaining products.
. Testing embedded software by downloading the software (via Filezilla)
to the SDA (Symon Digital Appliance: set-top box) and then testing
different protocols, verifying all wireless capability options and
full SDA functionality.
. Full/solely responsibility for test plan creation and testing of Symon
Inview Mobile (IOs mobile application and web hosted software) for two
versions.
. Testing of Web-based software suite and manual testplans:
DesignStudio, DesignStudioLite and ContentCourier.
. Initially used "Heat" Defect Tracking system.
. Upgraded and then use of TFS 2010, 2012 and then 2012 for defect
management and tracking.
. Completed training in VisualStudio 2013 Test Manager and Coded UI
training this year.
. Verify severe defects are corrected prior to release.
. Familiar with all aspects of Scrum methodology and SDLC.
. Manual product testing including web applications, mobile application
software (iPhone, iPad, Android), desktop software, electronic LED
display sign software and Symon Digital Appliance (a set-top box
controlling digital display content of various types (data, tv, video,
etc) and formatted into various display areas).
. Manual product testing for data from phone switches and proprietary
collectors include full testing of the following Symon collectors: XML
Connector, Genesys651 and Genesys7, ODBC collector, Text Parser
Collector, Regular Expressions Collector as well as other proprietary
specific collectors for call centers and data/phone switches.
. Provide information to the documentation department regarding various
products as needed (ODBC Collector, DataStudio, XML Connector, etc).
. End-to-End and DB testing of DataStudio and its interaction with
DesignStudio and DSL by setting up the full system and using virtual
technology (Hyper-V). Set up and implementing different test
environments (different software versions, operation systems or
protocols) as well as RMG DataStudio features (ContentCourier,
ContentManager, SDA, data filtering of groups on digital appliances
and desktop applications) as well as interconnection with SDA.
. Strong interpersonal skills: support and work closely with software
developers.
May 2000 To March 2001
Hired as: Quality Assurance Engineer
OmniSpace Technologies, Inc.
Formerly known as: Encentris Corporation
Dallas, TX
. Develop, implement and maintain automated test scripts using WinRunner
. Develop, implement and maintain automated load testing scripts using
LoadRunner.
. Create, maintain and execute manual test scripts using TestDirector.`
. Identify product defects and document in Bug tracking: TestDirector.
. Verify defects have been corrected.
. Perform regression testing for new builds.
. Perform manual testing of product prior to product stabilization.
. Support and work closely with developers and software analysts.
. Products include different modules for a web hosted project management
system.
March 1997 to May 2000
Hired as: Programmer I
Cam Commerce Solutions
Henderson, NV
Formerly known as: Cam Data Systems, Inc.
. Design, implement and document new applications for integration with
the existing product line.
. Analyze, document and correct reported software deficiencies in
current and previous releases.
. Supply the corrected programs to Quality Assurance for testing and
distribution.
. Perform maintenance of a workflow management and defect tracking
system.
. Intensive use of the following applications: Visual Basic, BASIC,
Btrieve, Btrieve ODBC, Install Shield, Visual Source Safe, Excel and
Smithware DDF Builder.
. Major project and area of responsibility: RX Tracking (a pharmacy
interface). First application version was written in Visual Basic
using RDC to access Btrieve files. Second version was written in CAM32
Basic with Centura as the underlying database.
December 1989 to December 1995
Systems Administrator (Unix)
Lawyer's Title Of Nevada, Inc.
Las Vegas, Nevada
. Systems Administrator for a UNIX network Performed backups and
archival procedures.
. Trained new hires on the installed computer systems.
. Diagnosed hardware problems and maintained remote office locations.
. Coordinated the set up of two remote branch offices for phone and
computers from design phase through final implementation.
. Relocated two existing offices (one branch and the main office).
. Setup new users to have access on computer system.
. Created cables/connectors for computer terminals.
. Programmed and supported multiplexors.
. Provided support for in house software systems.
. Authored custom programs for the accounting department.
. Produced and compiled corporate reports for the regional office using
Excel, Word, and various other applications.
April 1985 to September 1989
Computer Department Supervisor
Land Title Of Nevada, Inc.
Las Vegas, Nevada
. Helped design and implement a wide area network (Novell) consisting of
an Escrow, Escrow-Accounting, Title-Typing and a Marketing System.
. Authored a training manual for computer programs.
. Trained personnel on the new computer system.
. Responsible for the security and maintenance of programs and equipment
including system backup and archival procedures.
EDUCATION:
Bachelor Of Science In Business Administration, Management Information
Systems Major. University of Nevada, Las Vegas.
UNLV Cumulative GPA 3.05. May 1998.
Associate Of Applied Science In Computing And Information Technology,
Mainframe Emphasis. Clark County Community College. Overall GPA 3.63.
Graduated with Honors. December 1987.
Certificate Of Achievement In Bookkeeping for courses completed in the
Accounting. (High Honors).
Awards Received:
. Graduated with high honors (CCCC - AA - CIT)
. Employee of the 2nd Quarter 1990 - Lawyers Title.
. Employee of the Year 1990 - Lawyers Title.
. Perfect attendance 1991 - Lawyers Title.
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