Customer Service Manager

Yvonne Ellis

P.O.Box *****

Newark, New Jersey **101

973-***-**** Cell

*************@*****.***

Objective

To work for an establishment to utilize my skills for possibility of achieving a higher position in the

future and in providing excellent customer service. To support corporate mission and understand

roles in achieving established goals.

Capabilities

Supervisor of Maintenance Experience and Community Manager. Train and hire new employees in

company procedures, Ordering Supplies, Inventory, Inspecting Equipment and Inspecting

Turnover Apartment, Stripping and Waxing Floors, Corrective Maintenance Repair Tickets

Logged Boiler and Air Conditioner, also in Office Management; Excel, Microsoft Word, Hud

Manager, Remote Deposit and Onesite Programs. Tax Credit, New Jersey Housing, Department of

Community Affairs and Reac Inspections. Prepare and File Court Documents for Eviction.

Accounts Payable and Payroll and Evaluate Performance Reviews.

Work Experience

March 2003 to March 2014 Lincoln Park Towers Community Manager

Managed Complex in Accordance to Owners and State Regulations. Monthly Assets, submitted

Annual Budget, oversee contract service, Processing Monthly Invoices, Supervised Maintenance

and Building Monitoring Staff. Process Monthly Collection of Rents, Processed Annual

Recertification Leases. Process Waiting List Application for Move INS. Processed Applicants

Background Checks. Log Key Card Access. Processed and Filed Courts Documents.

April 2001 to March 2003 Lincoln Park Towers Maintenance Supervisor

Building Repairs, Turnover Apartment, Recycle and Trash Removal, Strip and Wax Floors,

Shampoo Carpets, Remove and Install Tile Floor, Maintain Budget, Equipment and Contractors

Inspection, and assist with Housing Inspections. Operated Boiler Heating System and Air

Conditioner System with recommended diagnostic settings.

May 1983 to July 1999 Lincoln Park Towers Maintenance Engineer

Apartment and Building Maintenance Turnover inside and outside grounds. Preformed Corrective

Maintenance Tickets in Plumbing, Electrical, Bonnet Clean Carpets, Painting, Monthly Inventory,

Strip and Wax Floors, Removed and Reinstalled Floor Tiles and Supervise Staff. Contacted

Vendors Service. Preventative Maintenance on Grounds and Floor Equipment.

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