Project Manager Management
Resume:
RIZ BADSHAH
********@*****.***
EXPERIENCE SUMMARY
. Articulate, well certified senior level Project Manager with more than
** ***** ** ********* *** tactical project management, leadership
experience in the Government and Private Sector, technical expertise
and training skills.
. Comprehensive background in the management of the day to day
operations of multiple, concurrent projects ranging in size and
technical complexity from $ 500,000 to more than $60-200 million.
. Over 14 years of successful MS- Windows Systems/Servers upgrade and
roll out experience of over 30,000 Servers/Laptops
. Over 10 years of successful Datacenter and vendor management and Cloud
computing (Amazon, Navisite, Equinix) and Telecom (AT&T, Orange and
Verizon) experience.
. Successfully implemented INFOSEC and two factor authentication and
Identity management solutions over the past 15 years (CAC/PIV,
Tivoli/ICAM, RSA, PhoneFactor,etc)
. More than 15 thorough years of leadership experience spans team sizes
of between 3-50 direct reports at any given time. Interviews, hires
and trains new employees; conducts performance reviews, signs and
tracks time card activity and handles any personnel issues as they
arise.
. Over 15 years of MS Project utilization and proficiency with strong
ITIL and ITSM delivery (Maximo, ISM/SCCD, Clarity, Service Now, IBM
and BMC, Jira/Confluence/Altassian) and process management of complex
projects.
. Over 15 years of solid ITIL Ver. 3, SCRUM/Agile, CMMI Level 4 and RUP
process expertise.
CERTIFICATIONS AND AFFILIATIONS
. ITIL V3 Foundation
. PMI/PMP/PMBOK
. CMMI Level 4 (Integrated Product and Process Development)
. Six Sigma (Performance Measurement)
. MCSE, MCT, Microsoft Corp, 1997
. CCDA, CCNA, Cisco Corp, 1998-2000, CCI, CCA, Citrix Corp, 1999
Sr. Project Manager, Amtrak, Washington, DC
March 2014 to Present
. Successfully completed and led the ITSM Process roll-out to the Amtrak
IT Enterprise of 25K users
. Utilized Agile/Waterfall SDLC Methodologies for SCCD Development
. Provided weekly briefings to CIS, CRO and CDO Leadership
. Successfully fulfilled ORR (Operational Readiness Review) and Q-Gates
requirements for ISM/SCCD, GSMRT Projects as PMO representation
. Successfully managed the Laptop roll-out to 5K users
. Led various IT cross functional teams from IT Governance,
Incident/Problem and Change Management, Amtrak Training Team for ITSM
projects.
. Provided weekly and monthly Project Status reports and financial
reporting to executives and the PMO on Capital funding and OPEX based
projects
. Represented Change Management team by participating in CCB, CABs, E-
CAB meetings and Daily Operations calls
. Developed and maintained all projects documentation on the Amtrak EPM
SharePoint and ORR sites including Project Plans, Schedules, Minutes
Reports, and Risk/Action logs
. Managed the upgrade of Middleware (VM Ware, AIX, LDAP, Web sphere) and
ITSM tools such as, IBM Maximo/Tivoli, ISM 7.1, SCCD 7.5
. Coordinated Training and planning for ITSM/SCCD programs
. Quickly resolved complex issues and risks to successfully complete
Major Projects
Program Manager, American Red Cross, DC/Ashburn,
VA
April 2013 to September 2013
. Successfully led the PMLC/PMO for the CAS, CAN, NSS, programs
. Maintained appropriate documentation and appropriate approvals on
project scope, budget, timeline, risks/issues, and project status
reporting via SharePoint, PlanIT/Planview and other media
. Successfully managed the roll-out of laptops to 15 users
. Utilized Jira/Altassian for Agile/Scrum SDLC Management
. Successfully Migrated to Office 365 Cloud
. Utilized CA Clarity PPM for Projects and Process management
. Successfully planned and managed the migration to hosted services for
Deltek TE, Costpoint 6-7.1 and Impromptu reports to Cognos
. Successfully led and coordinate design, development, and
implementation activities with the application vendor utilizing
Agile/Waterfall methodologies
. Provided quick resolutions to the logistics and technical functions
between Banks/Financial firms and Service Providers and Operations
management between Vendors and institutions
. Quickly resolved issues with vendors and service providers and
maintained Meeting Minutes and on SharePoint
. Successfully led and planned the migration of 15000 case workers from
CAS Siebel/Oracle to Hosted Services
. Worked closely with the business team to develop business process
models, Project Plan, Schedules, Deployment/Communications documents
and standard operating procedures and Resource Management
. Reviewed and approved project requirements, specifications, developed
business processes and recommendations utilizing ITIL/ITSM and Red
Cross standards and industry best practices/methodologies
. Successfully procured third party vendors and services utilizing Ariba
Business Commerce solutions and SOW/Task Order Management
. Monitored and approved vendor SDLC and sprints development and
tracking via Altassian Confluence/Jira, Project Tracker and Change
Request Forms
. Quickly identified and effectively communicated business issues/risks
and recommended solutions to the VPs and Steering Committee
Sr. Program Manager, Atos, Ashburn, VA
July 2012 to April 2013
. Successfully led ITSM/ITIL and PM @ Siemens processes and HP/Planview
Project Portfolio Management (PPM) Service Management, Operational
Service Desk (OSD) Remedy, Mosaic tool implementation, initially
around Access Management, Change Management, Release and Configuration
Management for HW Refresh and Site Migrations for Atos/Siemens
. Utilized Jira/Altassian for Agile/Scrum SDLC Management
. Utilized CA Clarity PPM for Projects and Process management
. Utilized Agile methodology for delivering Siemens Software suite
. Successfully managed the $220M Budget and delivered the project on
time and within Cost
. Identified the requirements/information needed to introduce new users
to the Access Management and Change Management processes for
migrations and decommissioning
. Successfully led and managed the migration of 30,000 servers and
processes for Latin America, Europe (EMEA)and US
. Reported post migration issues to stakeholders and customers and
provided prompt solutions to the issues
. Coordinated the addition of the configuration information and Service
Catalogs
. Facilitated the training/socialization of the processes to the
acquired companies
. Facilitated issues or questions following the rollout of the
integration
. Provided weekly and monthly deliverables to the Stakeholders and
Global Director
Sr. ITSM Project Manager, Neustar, Sterling,
VA
February 2012 to July 2012
. Successfully led ITSM/ITIL processes and Service Now tool
implementation, initially around Access Management, Change Management
and Configuration Management for Corporate and acquired companies
. Successfully managed the roll-out of laptops with Neustar Images
. Successfully utilized Agile methodology for managing offshore team and
delivery
. Utilized CA Clarity for Portfolio Project Management and trend
reporting
. Identified the requirements/information needed to introduce new users
to the Access Management and Change Management processes
. Worked with acquired companies to obtain the configuration information
needed from them to map to the processes.
. Coordinated the addition of the configuration information and Service
Catalogs
. Facilitated the training/socialization of the processes to the
acquired companies
. Provided weekly and monthly deliverables to the Stakeholders and CTO
Sr. Consultant, NET2EZ, Ashburn, VA
September 2011 to February 2012
. Management and supervision of full-time and contract data center 15-20
technical leads
. Utilized Jira/Altassian for Agile/Scrum SDLC Management
. Successfully planned the rollout of Laptops and Exchange to all 3
sites
. Utilized CA Clarity PPM for Projects and Process management
. Provided daily direction and mentoring to team members and technical
leaders
. Responsible for directing, establishing, planning and implementing the
policies, procedures based on ITIL V3 and projects to support the
organization
. Managed all 3 Virginia locations
. Manage the deployment, maintenance, support of Enterprise applications
and Systems software, operating systems, migrations
. Planned, coordinated and successfully coordinated, on-site support of
all activities associated with the implementation/installations of
infrastructure
. Responsible for budgeting, purchasing and vendor management
Sr. Operations Manager, Siemens Government Services, Reston, VA
May 2010 to 08/2011
. Led and managed Operations and SDLC Programs for the following: DHS,
Dept of State and DoD
. Utilized Plainview for Portfolio management and reporting on Various
Siemens' projects
. Successfully managed the implementation and roll-out of Laptops to 700
remote users
. Utilized CA Clarity PPM for Projects and Process management
. Utilized Service-Now for IT Operations support.
. Successfully Utilized Agile methodology for delivering Siemens' Career
Site
. Planned, led and successfully delivered projects related to IBM
Maximo, Netcool/Tivoli/ICAM, Exchange 2010, Morpho, Antenna, Cognos,
Deltek and Costpoint, HP Service Management
. Recommended and led the installation of Tivoli/ICAM for managing
servers and data center monitoring
. Successfully, planned, procured and led the implementation of Cloud
based computing via Navisite and Amazon for Siemen's critical business
applications
. Successfully managed RSA token two-factor authentication for 700
remote users
. Successfully managed Navisite Datacenter, DR and vendor management
. Led IT department operational planning and projects. Organize and
negotiate the allocation of IT Operations resources.
. Successfully managed the migration of "in-house" service ticketing
software to BMC Remedy
. Worked with stakeholders to define business and systems requirements
for new technology implementations.
. Ensured the efficient utilization of IT resources - including
personnel, hardware and software.
. Developed maintenance schedules for network and systems equipment.
. Managed all reports and documentation related to network and systems
operations.
. Developed and implemented functional policies and procedures,
including those for network and systems architecture, standards and
service provisioning.
. Managed the development, testing, deployment, monitoring, maintenance,
upgrades and support of IT systems, including networks, data centers,
servers, PCs, operating systems and associated hardware.
. Developed departmental budgets, business case justifications and
cost/benefit analyses for IT spending and initiatives.
. Recommended and/or approved purchases of equipment and supplies in
order to meet operational requirements of the business.
. Analyzed existing operations and made recommendations for the
improvement and growth of network infrastructure and IT systems.
. Conducted research and remained current with the latest technologies
and solutions in support of procurement efforts.
. Maintained asset management for IT hardware, software and equipment
using automated tools including Managesoft, Configuresoft, BigFix,
Bit9, IBM Tivoli, IMSS, Trend Micro, Antenna, Morpho, IBM Maximo,
Costpoint, Citrix, VMware ESX, Cognos, Deltek CRM,etc.
. Managed operations staffing, including recruitment, supervision,
scheduling, development, evaluation and disciplinary actions.
. Successfully managed operations-related projects and project portfolio
and nominated for the TOP+ Award for Cost Optimization and Performance
Program Manager, Department of Defense (DOD) (McNeil Technologies),
Arlington, VA
April 2009 to 01/2010
. Led and managed the Strategic Management Systems (SMS) Program Office.
. Successfully implemented ITIL project, delivery and process management
for the SMS Application development and deployment
. Utilized CA Clarity PPM for Projects and Process management
. Utilized Agile Methodology for Army Proprietary software
development/delivery
. Successfully managed and utilized CAC two-factor authentication and
Identity management for accessing Army Network.
. Served as a Trusted Advisor to the Government Program Director and
aligned strategic focus of the SMS Program throughout the Head
Quarters Dept of Army (HQDA), Army Commands (ACOMs) and Direct
Reporting Units (DRUs) via meetings, briefings, demos, training and
presentations.
. Successfully managed SMS Datacenter at the Pentagon
. Managed trouble tickets, enhancements, and reporting via BMC Remedy
. Provided a basis to assess the overall balance of Army initiatives, to
measure Army-wide performance and to assess progress for its agencies.
. Conducted SMS briefings and coordinated training via DCO (Defense
Connect Online)
. Successfully lead and managed the spiral development of the SMS
Program and its releases
. Lead Change Management (CM) meetings with the vendor to identify and
address enhancements and bugs for new releases.
. Initiated new Business processes, policies, and SOPs for the SMS
Program Office.
. Conducted performance reviews, interviews and hiring for the SMS team
. Lead the weekly meetings and furnished monthly reports to the Program
Director.
Task Order Manager, Office of the Comptroller of Currency (OCC)
(Pragmatics, Inc), Washington, DC
November 2007 to March 2009
. Led and managed the IBM Rational team, Large Bank applications,
developers, testers, technical writers and interfacing and reporting
to the OCC Business Units and Project Management Office (PMO)
. Utilized CA Clarity PPM for Projects and Process management
. Utilized Agile methodology for successful delivery of LB/ID and PAD
bank applications
. Successfully managed OCC's Datacenter, Amazon Cloud to support LB/ID
and PAD applications
. Successfully implemented ITIL/ITSM project, delivery and process
management for the Large Banks Application development and deployment
. Successfully lead and implemented RSA two-factor authentication for
LB/ID remote users.
. Served as a Trusted Advisor to the Government PM and COTR and
conducted meeting and presentations for the OCC Large Banks'
management.
. Conducted presentations and provided monthly IPR (Internal Program
Review) financial reports on FFP (Firm Fixed Price) and T&M projects.
. Inherited the APR/APY project that was in jeopardy of being lost due
to bad design and management. Through series of actions, lead team to
subsequently deliver an outstanding project that was completed on time
and met customer's approval.
. Created and implemented release procedures for the Mid-Large Bank
projects that increased efficiency, accelerated customers'
satisfaction and slashed error rate by 60%.
. Saved over $200,000 in design costs for Examiner View program by
utilizing in-house architecture and design teams.
. Developed and maintained documentation related to LB-PAD, APRWIN and
Rational on OCC SharePoint site.
. Developed and submitted Change Request Forms, check-lists and lessons
learned documents for LB-ID and SIS-PAD releases.
. Updated and maintained MS-Project schedules, budget, invoicing and
project plans for LB-PAD and Rational projects.
. Interviewed, hired and recommended new personnel for the T&M projects.
. Tracked, managed and reported on bugs, enhancements and defects
related to LB-ID, SIS-PAD and APRWIN applications via Remedy and
Bugzilla.
. As a member to the ECMPO (Enterprise Change Management Program Office)
participated in the Enterprise Change Control Board (ECCB) meetings
and approved CM, release management, patching and infrastructure
change management requests.
. Supported and managed the deployment of IBM Rational 7.01 tools to the
Enterprise consisting of ReqPro, ClearQuest, ClearCase, Project
Console, Rational Administrator, Performance Tester, Functional
Tester, Manual Tester and Software Modeler.
. Developed the Security Vulnerability Assessment documentation and
report for LB-PAD.
. Successfully managed the migration of MS Reporting services and BASEL
II reports for the Large Bank customers.
Project Management Services Manager, Missile Defense Agency (MDA)
(SI International), Falls Church, VA
February 2006 to October 2007
. Served as a Trusted Advisor to the Government PM and COTR and
conducted meetings and presentations for the DOD Army executives
consisting of Generals, SES' and Civilian PM and technical
representatives.
. Led and managed a team of fifteen Sr. Engineers on the Software
Integration Team (SIT).
. Developed escalation procedures for the SIT Operations Management,
outages, and patching resulting in 50% efficiency and resource
availability
. Saved MDA over $400,000 in Network Management tools by utilizing in-
house solution
. As a Services Manager at MDA, developed, scheduled and initiated the
MDA Outreach program for training MDA employees in the following
Technologies, MS-Office, Adobe, and Project which resulted in employee
productivity and reduced service requests by 70%.
. Initiated, managed and delivered the entire Outreach Program for MDA
NCR on time and within budget
. Developed SOPs, SLAs, and mitigation plans for SIT, resulting in 80%
resource productivity
. As a key member for the DOCN Configuration Management (CM), authorized
and approved System Change Requests (SCR) of Software, Change
Management Request (CMR) Network Services, IAVAs\patching and hot
fixes.
. Managed and implemented the tracking of more than 200 applications and
supervised the testing of core COTS\GOTS applications consisting of: E-
Tasker, EMS, Hummingbird, CIMS\SOMARDS, IWS 3.0, Pride, PD2\SPS, DTS,
and DCPS.
. Developed custom surveys, project schedules and implementation plan
for the Outreach Program.
. Developed the XP migration plan for 2500 plus nodes to the Enterprise
Domain utilizing MS Project 2003.
. Supervised and tracked the status of IAVA compliance patching on
NIPRnet and SIPRnet networks.
. Conducted weekly SIT team meetings to motivate, commend and obtain
status of current and new projects.
. Interviewed, conducted performance reviews and hired new personnel to
support the high-level MDA environment.
. Developed Risk Management procedures and policies for the MDA PMO
resulting in pro-active issue management and reducing issues by 75%
Operations Project Manager, Department of Health and Human Services
(Convergenz/Unisys), Reston, VA
November 2005 to January 2006
Senior Project Manger, Defense Information Systems Agency (FCBS), Falls
Church, VA
July 2004 to October 2005
Program Manager, Financial Crimes Enforcement Network FCBS/Vista
RMS Vienna, VA
March 2003 to July 2004
Senior Project Manager, Cyios Corporation, Department Of Defense/Pentagon-
IMCEN, Arlington, VA
June 2000 to February 2003
Microsoft Certified Trainer, (MCT, George Mason University (Tekstrategy),
Reston, VA (Concurrent with other employment)
April 2000 to August 2002
Microsoft Certified Trainer, (MCT, Tekvision (Tekstrategy Inc),
Centreville, VA
Cisco Training Consultant, Howard University (Tekstrategy Inc), Silver
Spring, MD
Team Lead/Sr. Systems Engineer, Department of Army, PM Soldier (Cyios
Corp), Fort Belvoir, VA
March 2000 to May 2000
Technical Director, Digital Corporation, Reston, VA
February 1998 to February 2000
Sr.Technician/Wireless Advisor, Tandy Corporation, Springfield, VA
November 1995 to January 1998
TCP/IP Lead, Erols Internet, Springfield, VA
June 1993 to September 1995
EDUCATION
Business Administration/CIS, Northern Virginia Community College,
Annandale, VA, 1993
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