Customer Service Manager

Misty D Reavis

***** ******** **, ********, ** **047 574-***-****

*****.******@*****.***

Although I have been successful throughout my ventures in Michigan, I am eager to make a permanent move back near

my home area of Sikeston, MO. With a child planning to attend Murray State in the near future, the south is a place where

my family of avid hunters and outdoorsmen can’t wait to call home.

Experience

Transhield – Inc

(Boat, Wind, Military, Auto, and Aftermarket )

Materials Manager December 2004 – Current

• Directly responsible for procurement and vendor contracts

• Logistic coordination and pricing contracts for multiple warehouses

• Manages inventory control for multiple locations

• Cost accounting/New item quoting (set-up costing system/quoting formula’s)

• Manages customer service department and interfaces with customers to ensure 100% customer satisfaction

• Historical sales studies, future capacity requirements

• Production scheduling/planning for Mexico facility

• Built Analytical tracking spreadsheets: including margin reporting, efficiency reports, production, inventory,

statistical collaborations, OTD and downtime tracking.

• Complex bills of material creation and management

• Hands on company budgeting for raw materials, freight, production personnel and logistics

• Manages IT requirements

Molded Designs

(RV and Auto Market)

Operations Manager February 1996 – April 2004

• Managed day to day operations, including production, shipping/receiving, and quality departments.

• Directly responsible for vendor contracts and logistics contracts

• Production scheduling/planning, Built strong customer relations by addressing all issues on a personnel level

• Built ERP system from scratch in Microsoft Access to handle work orders, schedules, and material flows

o Assisted in written procedures and implementation of QS9000

• Recruited, interviewed and trained office, shipping/receiving, and quality personnel

• Started from the ground up as receptionist, quickly transitioning into the quality technician. Afterwards filling in

as injection molding machine operator and worked as the shipping/receiving manager. All skill sets landing me in

the Operations Mgr role after 3 years of starting my job at this family owned business.

Skills and Strengths

• • •

Microsoft Office (Excel Continual Improvement Accurate and Precise data

Mastery) Focused entry

• • •

Analytical and Resourceful Leadership & Management Dedicated and Loyal

• •

skills

MPS, MRP, ERP, AS400, Six Sigma, 5S, Kaizen

•

AX, SAGE Perfect attendance Reporting, QA and QS

• Management

Motivated

Contact this candidate