Office Staff Technical Support

Hugo Pham

***** ****** ** *******, ** *****

714-***-****

*********@*****.***

Profile

Computer Information Systems professional with 4 years of experience and is proficient in an array of

scripting languages and multimedia Web tools. Strong ability to create and deliver solutions to contribute to

business growth.

Highlights

Digital & Interactive

Web & Multimedia Web Content

Design

Development Management

Systems

Graphic & GUI Design Internet Technologies

Configuration

Network Management and System Security

Search Engine

Design

Optimization

Experience

Idea Ribbon City of Industry, CA

Web Administrator, E Commerce, 2013 2014

Managed system performance, web security and content, firmware installation, software installation

procedures, and backup of online server database.

Built an improved website for the company, increasing lead response volume by 150% within two

months.

Utilized search engine optimization by specializing in meta tags, content writing, and keyword

research.

Managed 30+ technical/critical calls daily and consistently met high standards.

Analyzed current industry trends and reviewed competitive sites for selling trends.

Happy Nails & Spa Corporation Tustin, CA

Computer Support Specialist, 2009 2012

Administered technical support to office staff including connectivity, system crashes, data

recoveries, information security, installations and configurations, performance tuning, and

troubleshooting.

Performed onsite and remote analysis of computer and network issues.

Modernized servers to be current with their firmware, Windows security patches, and 3rd party

software updates.

Installed and configured routers, switches, and wireless LAN controllers to help ease the flow of

information of the network without slowing each other down.

Successfully directed a training program for the staff to operate their desktops more efficiently.

Technical Proficiencies

Languages: Java, JavaScript, C#, CSS, HTML, .Net and Visual Basic.

Adobe Suite: CS5.5 Web Premium Dreamweaver, Flash Catalyst, Flash

Professional, Flash Builder, Photoshop, Illustrator, Acrobat X Pro, and

Media Encoder.

Rich Internet Applications including Flash, Flex, AIR and JavaFX.

Additional Web Tools:

Experienced in using REST, SOAP and XML. Familiar with SharePoint,

SEO Webtrends.

Education & Certifications

California State Polytechnic University Pomona, CA

Bachelor of

Science in

Computer

Information

Systems,

2012CompTIA A+

Certification

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