Customer Service Sales
Resume:
Erik Rousseau
*** **** ***** *** ***. ***. Biddeford, ME 04005
Phone: 207-***-**** E-Mail: **************@*****.***
Education
BS in Business Management
• Acadia University August 2008 - May 2010
• University of Southern Maine August 2010- August 2013
Graduated on a Generalist track with classes in accounting, analysis, marketing and management
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Work Experience
Management, Merchandising, Customer Service, Data Entry, Financial Analyzing
My professional goal is to use the skills I’ve learned thus far in my professional career, and mesh them with my natural talents and passion of
helping people realize and meet their personal goals.
Credit Analyst
• Seafax, Inc. June 2014-Present
Produce accurate credit reports as quickly as possible on companies within the food industry
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Sell my services by being personable over the phone with companies and their owners
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Learn on the fly in a fast paced, detail oriented work environment
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Work independently and manage my own time to meet daily quotas
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Learn and use a company database to analyze data and make recommendations on credit ratings
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Advanced knowledge in Microsoft office on multiple platforms including Mac and windows
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Ability to multitask effectively to input data, make phone calls, and meet daily quotas
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Use constructive criticism to become a better analyst and learn new techniques to become more efficient
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Understanding general business ethics and principles to analyze where a company falls on the credit scale
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Retail Manager
• Play-it-Again Sports September 2011- June 2014
Manage one of the most profitable independent retail sporting goods store in the Play It Again Sports franchise
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Work with top vendors to keep up on new products and maintain inventory to meet customer demands
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Purchase used goods from customers and maintain an average profit margin of 70%
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Train part time employees in customer service, merchandising techniques, and product innovation
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Deliver exemplary customer service to make sure customers feel welcomed and treated fairly
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Chosen to undertake the challenge of opening a new franchise location and making it a top performer in sales
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Use Microsoft Office to create order sheets, innovative advertising, and communicate between store fronts
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Navigate other markets such as Craigslist, eBay, and other online outlets to move and acquire product
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Run and maintain the most extensive and efficient hockey skate repair shop in Maine
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Product Merchandiser
Central Distributors May 2010- September 2011
Independently maintain a schedule and merchandise company beverage product in various stores throughout Maine
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Responsible for accomplishing duties daily without supervision
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Use imagination and merchandising techniques to create special, seasonal displays to move more product
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Work with other vendors, salesmen, and store managers to create safe and efficient work environment
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Negotiate with store managers to gain more shelf space for company product and generate increased sales
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Keep inventories as organized as possible to cycle out aged product and control inventories
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Be readily available and on call to assist daily operations where needed
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Sacrifice weekends and holidays to work for salesman and make sure product was always adequately stocked
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Senior Instructor
Rousseau’s Hockey Clinic April 2007- Present
Coach development to hockey players from ages 4 through 55 years old as a secondary job
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Help improve a business model to cater to an evolving customer demographic and revolving staff
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Plan and run organized practices for groups varying from 25 to 40 players for ice sessions between 2-4 hours
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Preach the core mission statement of 30 years to have fun and improve by paying attention to detail
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Teach players the idiosyncrasies of the game and how to improve their knowledge and skills
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Establish relationships with players and their families to build and maintain relationships
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Use my extensive knowledge and experience to volunteer and help local youth programs
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Work with players on their abilities and help advise them on their future plans as they move forward in their career
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*References can be delivered upon request
Contact this candidate