Sales Service
Resume:
JARRAAD
BENJAMIN
***-
***-
Addison,
Texas
75001
************@*****.***
CAREER
SUMMARY
Highly
self-
motivated
and
goal-
oriented
professional
committed
to
pursuing
a
long-
term
career
in
Information
Technology.
Established
a
6-
year
career
in
financial
services
and
highly
knowledgeable
in
business
and
computer
science.
Demonstrates
strong
analytical
and
problem
solving
skills,
computer
proficiency,
and
ability
to
follow
through
with
projects
from
start
to
finish.
PROFESSIONAL
EXPERIENCE
Viewpoint
Bank
–
Plano,
TX
May
2011
–
Current
Collateral
Services
Specialist
• Assist
IT
department
with
the
development,
implementation,
and
maintenance
of
banks
internal
IT/Loan
Help
Desk
• Analyze
daily
loan
reports
for
recording
and
releasing
of
liens
on
mortgages,
titled
vehicles
and
negotiable
collateral
without
penalties
• Assist
with
the
development,
implementation,
and
maintenance
of
quality
assurance
procedures
and
measurements
for
accurate
loan
review
or
credit
analysis
• Establish,
document,
and
update
Lending
procedures
• Ensure
loan
documents
consist
of
proper
and
supporting
documentation
to
oblige
compliance
with
federal
lending
regulations
and
bank
underwriting
policies
• Build
a
rapport
with
Lenders,
Title
Companies,
Credit
Quality
and
other
internal
departments
• Coordinate
record
retention
requirements
per
legal
company
guidelines
Viewpoint
Bank
–
Plano,
TX
July
2008
–
May
2011
Lead
Client
Services
Representative;
• Provided
online
and
phone
assistance
to
customers
with
troubleshooting
their
systems,
password
resets,
browser
updates,
and
other
general
account
questions
to
improve
their
banking
experience
• Developed
Provide
continuous
improvement
in
training
programs
and
curriculum
to
help
enhance
and
improve
job-
related
skills
for
new
and
existing
call
center
representatives
(e.g.
customer
service
soft
skills,
product
knowledge,
service
to
sales
skills,
systems
usage,
policies
and
procedures)
• Assisted
management
in
handling
escalated
customers
in
a
professional
manner
• Handled
fraud
reports
and
assisting
customers
with
proper
paperwork
for
disputes
on
accounts
• Managed
escrow
payments
on
mortgages
for
insurance,
county
and
state
taxes
• Cross
trained
in
different
departments
if
positions
are
needing
to
be
temporarily
filled
from
shortages
EDUCATION
University
of
Texas
at
Arlington
–
Arlington,
TX
January
2014
-
Present
Masters
of
Business
Administration
(MBA),
in
progress
University
of
Phoenix
–
Dallas,
TX
June
2011-
June
2013
Bachelors
of
Science
in
Information
Systems
/
Software
Engineering
Collin
County
Community
College
–
Plano,
TX
August
2007
–
July
2009
Associates
of
Science
in
Business
TECHNICAL
SKILLS
Software:
Lotus
Notes,
AS400(iSeries),
LaserPro,
Citrix
Systems,
Fiserv,
Cisco
IP
Phone
systems,
and
Microsoft
Office
Browsers:
Internet
Explorer,
Firefox,
Chrome,
Safari
Hardware:
PCs,
Laptops,
Cisco
IP
phones,
Printers,
Modems
Operation
System:
Mac
OS
X,
iOS,
Microsoft
Windows,
and
Linux
PROFESSIONAL
SKILLS
• Basic
familiarity
of
programming
languages:
CSS,
C++,
C#,
HTML,
JavaScript,
and
VB.Net
• Able
to
lead
others
in
high-
demand
situations
being
well
versed
in
multiple
aspects
of
customer
conversion
and
accounting
• Self
motivated
with
attention
to
detail
and
precision,
solid
work
ethics
concerning
meeting
deadlines
and
reliability
• Excellent
organizational
and
verbal
communication
skills
with
ability
to
prioritize
workload
while
multi-
tasking
• Excellent
analytical
skills
with
the
ability
to
analyze
situations
accurately
and
effectively
Contact this candidate