Customer Service Representative

CATHERINE ERIKSEN

**** ****** *****

Apartment **23

Wallington, New Jersey 07057

201-***-****

**** ** ******* **** ** NEW YORK - CHASE

Maywood, NJ

ATM Administration

*Process time & material vendor invoices weekly

* Process network invoices monthly

*Order supplies for 3 department

* Prepare paperwork needed for ATM installations

* Travel tri-state area to communicate ATM’s and train staff

on every

aspect of ATM from hardware to proof assistance

*Set vendor meet(S) for ATM live dates

*Prepare staging sheets; Router & IP addressed, hex valued

*Worked with branches prior to installation live date

*Configure ATM cassettes to denote #s; 1,2,3,4

*Recipient of Quality Recognition Award, 2006

*Process monthly ATM statistic report

*Monthly proving & aging report process

*Cross trained to reset branch employee passwords in the

branch automation department.

*Appointed DSA backup to oversee any employee security

violations

1996 to 1999 BANK OF NEW YORK - NATIONAL COMMUNITY

DIVISION Lyndhurst, NJ

Assistant Branch Manager

*Recipient of the Best Service Award for Outstanding

Customer Service

*Appointed Operations Manager concurrent with Sales

Manager position

*Oversaw all office functions including loan closings &

approval of

domestic and foreign wires

*Orchestrated and verified ATM and main vault proofs

*Held responsibility for daily opening and closing office

operations

*Supervised 8 employees regarding scheduling, reviews &

pay increase

1993 to 1996 Senior Customer Service Representative

*Assisted with all facets of National Community’s merge with

Bank of

New York

*Organized and learned new processing of forms and

computerprograms

Obj100

* Chosen as a representative for marketing sales strategy

1985 to 1992 Teller to Head Teller

* Teller in a branch from 1985 to 1988

* Promoted as head teller in 1988

SPECIAL SKILLS Knowledge of Microsoft Office,

REFERENCES Furnished Upon Request

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