Customer Service Representative
Resume:
Denise A Tovar
*** ******* ** *** *******, TX ***27
*.*********@*****.***
Career Focus
To obtain a position that will allow me to utilize my communication and
organizational skills and experience.
Education
Harlandale High School G.E.D San Antonio, TX 1991
Professional Experience
Ross Dress for Less San Antonio, TX
07/13-10/14
Fitting room/recovery/cashier
In the fitting room I greated and assisted customers with items that they
wanted to try on. Answered incoming calls. Verified how many items
customers were trying on and how many were being returned back. Verified
items being returned if any hard tags and tickets are still in place with
the correct item. cleaned fitting room and made sure no items had been left
behide in fitting rooms. Verified each item was marked with the correct
sizing and placed in the correct department. Provided a full satisfactory
by answering questions, assisting with looking for a specific item needed,
any complaints, and from time to time on opinions on items they were
interested in. Additional duties recovering items in each department,
pricing, reticketing items that had missing tickets. Assisted with training
new employees in fitting room area.
Fallas Paredes San Antonio, TX
12/12-05/13
Cashier/Recovery
Placed items back where they belonged in each department of the store.
Assisted with unpacking items and assorted them by departments. Helped
management with pricing, reticketing, and mark downs. Assisted customers
with question on items they were interested in.
Wells Fargo San Antonio, TX
12/11-10/14
Mortgage QA Analyst I
Performed detailed reviews and completed a full research on loans for
state/investor requirements to prepare the loan for foreclosure referral;
for WFHM 512 and Wells Fargo Financial reports. Manage average daily
pipeline for all 50 states. Manage time effectively to ensure that all
assigned deadlines were met. Manage multiple assignments to consistently
demonstrate multi-tasking ability. Utilize knowledge of the business and
known resources to make decisions independently. Resolve elevated loans
efficiently, and work in an organized and detailed manner with attention to
accuracy. Ensure discussion is documented and posted in a timely manner. I
consistently exceeded expectations in both production and quality for
monthly scorecards. Default/Mortgage Experience (i.e. Collections, Pre
Foreclosure Prep & Foreclosure). Assisted with management with training and
prepared on a manuel training guide on a Steps on How to review a Fidelity
loan and adding screen shots.
American National Insurance Company San Antonio, TX
02/01-12/11
Data Entry Processor
Contacted outside companies to request status on outgoing transfers.
Verifying if funds will be transferred and when American National Insurance
Company will receive the funds. Assist in area when needed as far as mail
prep, scanning, indexing, address change, and prepping policies to be
mailed out to the clients. Assist with data entry on new applications
coming in annuities.
USAA (Contractor) San Antonio, TX
05/09-02/10
Mortgage Closer
Reviewed member's loan for accuracy, title, and fees are correct. Making
any necessary changes that are need to be made. When necessary would
contact processor and Title Company for more information. Title company
would forward copy of the HUD for review and approval. Reviewed HUD for any
errors and if corrections needed explained by e-mail or phone call what
corrections are needed and send revised HUD or adviced if HUD has been
approved if no corrections are needed. Managed time effectively to ensure
that all assigned deadlines were met. Once all information is received
ordered wire to fund loan. On the funding day I verifief if the loan has
funded with title company.
ACS San Antonio, TX
05/08-1/09
Transaction Processor
Reviewed documents provided by management and verified if corrections
needed to be done. Cleaned, darkened, and made sure documents were legible
to be returned to various companies that requested to be rescanned.
Processing documents 800 to 4000 a day.
World Savings San Antonio, TX
07/06-10/07
Mortgage Closing Specialist
Assisted loan representatives with closing of the loans. Contacted the
customer and requested additional documents needed for closing. Ordered
title and contact title companies in regards to what is on title and what
would need to be removed. Would call customer and go over final numbers and
schedule closing.
World Savings San Antonio, TX
10/03-07/06
Credit Specialist
Assisted with customer correspondence written request on credit disputes
and/or the credit agencies. Would read customer written disputes and verify
credit reporting and make any necessary corrections. Would respond to
customers written response on refund of payments, misapplied payments,
payments applied to wrong loan, and return checks make any necessary
changes that were needed.
World Savings San Antonio, TX
05/01-10/03
Customer Service Representative
Responsible for providing outstanding customer service by explaining to the
customers how their loan works, as well as handling billing inquires, going
over interest rates, and explaining to the customer on what options they
have on their loans. Opening up various tasks for the customer on their
loan.
Weblink Wireless, Inc. San Antonio, TX
09/98-05/01
Customer Associate
Gained thorough knowledge of Weblink Wireless Administrative System,
Policies and Procedures. Responsible for providing outstanding customer
service, accurate product and service information, as well as handling
billing inquires, monthly promotions, new activations, trouble-shooting
procedures, and pager orders. Assisted with payments over the phone such as
credit card and check by phone.
Billing Concepts San Antonio, TX
02/98-09/98
Customer Service Representative
Assisted customers with billing inquires such as; unnecessary charges on
their phone bill. Used best my judgment on issuing credit to a customer s
phone bill.
ILD Teleservices San Antonio, TX
07/97-02/98
Long Distance Operator
Assisted customer on placing collect, third party, calling card and credit
card calls for LDDS World Com. Assisted in supervisory duties, with head
counts, placing test calls, as well as handling escalations.
Computer Skills
Outlook WordPerfect Microsoft Word Excel Director Yom
IAM Query LIV
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