Customer Service Sales

JEANNETTE OCHOA

**** *. ******** **. *** *****, phoenix, AZ 85035 H: 623-***-**** C: 623-***-****

jeanne *****@*****.***

PROFESSIONAL SUMMARY Hardworking product consultant seeking a professional position to utilize my expertise in skincare, color,and contrast. Successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals with 15 years experience maintaining the day-to-day operations of a successful business. Exceptional customer service and communication skills with a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.

SKILLS Customer service Time management Organizational skills Color expert Skin care expert

WORK HISTORY

EDUCATION

CERTIFICATIONS

Excellent client experience Professional product knowledge Sales Visual merchandising Multi tasking

product consultant sephora - Phoenix, AZ

05/2014 - Current Anticipated sales and guest concerns and addressed them immediately. Called clients to confirm upcoming appointments. Followed the pre-assigned opening and closing procedures for the beginning and end of each day. Processed guest credit card information for purchases and services. applying and removing color for color matching. Provided clients with professional recommendations it my skincare and color expertise Provide customers with excellent customer service, sos sephora certified skincare and color expert. freelance vanity makeup artistry - Phoenix, AZ

Maintained expert knowledge and awareness of appointment availability. Provided consultations for weddings, events, quinceras,photoshoots, etc. Specialize in all skin types for special event makeup.

certification: skincare and color expert sephora - Phoenix, AZ

Skincare expert certification Color expert certification

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