Sales Customer
Resume:
Grace Kim
Apt. ****
Irving, TX 75063
********@*****.***
Professional Experience
Web Content Copywriter, OpticsPlanet, Northbrook, IL (June 2011-Oct 2014)
Edit product information for several online store fronts to avoid duplicate
content, while retaining vital information for the consumer
Write detailed and informative descriptions that sell products by
integrating manufacturer's features and specifications with savvy marketing
language
Come up with clever and witty tag lines, as well as product descriptions
for a specialized, affiliated website called Dvor
Update and revise product information for main e-commerce website to
confirm on accurate pricing, and inform customers of any special promotions
and/or sales
Liaison between purchasing department to acquire images, ensure proper flow
of information on specific brands of products and make any necessary
changes
Order Processing Specialist, OpticsPlanet, Northbrook, IL (September 2007-
May 2011)
Processed daily orders accurately and efficiently using the Stone Edge
system software
Detected and resolved fraudulent orders that violate United States
International Traffic in Arms Regulations (ITAR) and vendor export controls
Maintained strong customer relations by verifying legitimacy of orders as
well as confirming method of payment, shipping and billing information
Skills
Knowledgeable in HTML and various Microsoft Office applications including
Excel, PowerPoint, Word and Access(Stone Edge)
Experience in SEO to help increase ranking on keyword search terms using
Google Adwords
Adept in communication utilizing multiple modalities including written,
social media and face-to-face interactions.
Able to multitask various duties in efficient and productive manner while
retaining high, quality standards
Education
Masters in Elementary Education K-9, National-Louis University, Skokie, IL,
Graduated August 2007
Bachelors of Liberal Arts and Sciences in English, University of Illinois
at Chicago, Graduated December 2003
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