Project Manager Technician
Resume:
DARRYL E. HAZELWOOD
**** ******* **** ***** **********, PA 17112 Phone: 717-***-**** ******.*********@*****.***
Established I.T. professional with over 14 years of experience in various technical and management roles.
Successful team leader in diverse and challenging environments. Focused and organized I.T. project
manager with the ability to develop, maintain and lead I.T. operations to ensure business success and
customer satisfaction.
Core Competencies
Project Management Budget & Cost Analysis
New and Trending Technologies Enterprise Deployment
Strategy Development Change & Risk Management
Workflow & Process Analysis Policy Development
I.T. Operations Management Vendor Relations
Professional Experience
INDEPENDENT CONTRACTOR
General IT Consultant, August 2013 – Present
Providing IT solutions and services to commercial and residential customers.
PCN INC.
Project Manager, February 2012 – August 2013
Provided professional Project Management services to Verizon for the Penn Connect project. Responsible
for the coordination between Verizon, Verizon business partners and the customer, Commonwealth of
Pennsylvania and its Agencies, to transform their existing phone systems to Voice over IP.
Selected Accomplishments:
Named as one of the “top contributors” on the Penn Connect Team by the Verizon Project Lead.
Recognized as a leader by peers and management.
Retained by Verizon after completion of the project to provide additional project support and
knowledge transfer.
PENNNSYLVANIA HOUSE OF REPRESENTATIVES
Democratic Information Technologies, December 1999 – January 2012
Deputy Director
Managed I.T. operations consisting 6 departments and 40 employees. Made recommendations and
decisions for the direction of the department and the technologies deployed and utilized. Responsible for
oversight of an annual 4-6 million dollar budget and ensured fiscal responsibility. Provided employee
review and growth strategies. Developed I.T. policies using Active Directory and Group Policy that
ensured a secure, yet functional working environment. Managed vendor relationships with emphasis on
Darryl E. Hazelwood Résumé [1]
contract review and negotiation. Ensured the department was leveraging existing technologies to their
fullest potential.
Selected Accomplishments:
Proposed several cost-saving strategies which had potential for multi-year budget savings.
Developed workflow for cross-departmental legal requirements (Right-To-Know Law).
Performed regular process review to ensure efficient use of staff time and improve end user
satisfaction.
Continual budget review and analysis to maintain targeted spending plan.
Oversight of engineering design and installation of multi-million dollar data center.
Primary author of communications from I.T. department to end users.
Led Change Control Board to plan and coordinate enterprise-wide implementation.
Determined training needs for I.T. staff to improve performance and build future skills.
Technical Support Supervisor
Supervisor and leader of 9 technicians whose responsibility was to provide technical support to over 800
end users. Ensured excellent I.T. end-user support using timely and effective solutions with clear
communications.
Selected Accomplishments:
Developed and implemented workflow for improved end user support.
Project Manager for new computer rollout of over 900 units installed throughout the Commonwealth
using Microsoft System Center Configuration Manager.
Determined hardware, primary developer of system image, created installation workflow for accurate
asset management and quality control, developed end-user communications strategy and training
requirements.
District Office Support Supervisor
Led 2 local and 1 remote technician in supporting over 500 end users throughout the Commonwealth.
Selected Accomplishments:
Led hiring initiative to build department from the ground up.
Successfully transferred operation of supporting end users in-house (previously outsourced).
Received staff achievement award in June 2003 for outstanding service and department development.
Developed troubleshooting procedures for technicians.
Provided ongoing staff performance feedback and growth recommendations.
Delivered multiple presentations on technology use and implementation for the National Conference of
State Legislatures (NCSL).
Support Technician
Front line technician for end users within the Capitol Complex.
Selected Accomplishments:
Quickly became the go-to technician for difficult end user issues.
Developed understanding of effective communication to end users and expectation management.
Performed image development, training material and asset documentation for distribution of over 100
new laptops for Members and select staff.
Darryl E. Hazelwood Résumé [2]
NETCOMM SOLUTIONS, INC.
Warehouse Manager and Technician, June 1998 – December, 1999
Selected Accomplishments:
Organized warehouse for asset accountability and easy retrieval of technology equipment and parts
Placed orders for parts and equipment
Provided technical assistance for many small businesses and school districts in the area
Technology
All Microsoft Operating Systems, including Windows 8. All mobile OS versions.
Software:
Enterprise-class software including Windows Server, Blackberry Enterprise
Server, Microsoft Exchange Server, Microsoft Active Directory, Microsoft
SharePoint.
Expert on all desktop/laptop/mobile devices. Knowledgeable in enterprise-class
Hardware:
hardware, including servers, switches and wireless access points.
Education Certifications
PENN STATE UNIVERSITY
MICROSOFT CERTIFIED SYSTEMS ENGINEER
IT INFRASTRUCTURE LIBRARY (ITIL)
HP ACCREDITED PLATFORM SPECIALIST
NUMEROUS MANAGEMENT AND LEADERSHIP COURSES
References
Representative Michael Sturla
Democratic Policy Committee Chairman
414 Main Capitol Bldg.
PO Box 202096
Harrisburg, PA 17120-2096
*******@*******.***
George D. Bedwick
Vice Chairman
Independent Regulatory Review Commission
7531 Clover Lee Blvd
Harrisburg, PA 17112
717-***-**** (Home)
717-***-**** (Cell)
********@*******.***
Jo Ann Y. Moyer, PMP, ITIL v3F, OSA
Verizon Enterprise Services
Global Client Services Project Management
215-***-**** (Office)
215-***-**** (Cell)
*****.*.*****@*******.***
Darryl E. Hazelwood Résumé [3]
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