DARRYL E. HAZELWOOD

**** ******* **** ***** **********, PA 17112 Phone: 717-***-**** acgsoo@r.postjobfree.com

Established I.T. professional with over 14 years of experience in various technical and management roles.

Successful team leader in diverse and challenging environments. Focused and organized I.T. project

manager with the ability to develop, maintain and lead I.T. operations to ensure business success and

customer satisfaction.

Core Competencies

Project Management Budget & Cost Analysis

New and Trending Technologies Enterprise Deployment

Strategy Development Change & Risk Management

Workflow & Process Analysis Policy Development

I.T. Operations Management Vendor Relations

Professional Experience

INDEPENDENT CONTRACTOR

General IT Consultant, August 2013 – Present

Providing IT solutions and services to commercial and residential customers.

PCN INC.

Project Manager, February 2012 – August 2013

Provided professional Project Management services to Verizon for the Penn Connect project. Responsible

for the coordination between Verizon, Verizon business partners and the customer, Commonwealth of

Pennsylvania and its Agencies, to transform their existing phone systems to Voice over IP.

Selected Accomplishments:

Named as one of the “top contributors” on the Penn Connect Team by the Verizon Project Lead.

Recognized as a leader by peers and management.

Retained by Verizon after completion of the project to provide additional project support and

knowledge transfer.

PENNNSYLVANIA HOUSE OF REPRESENTATIVES

Democratic Information Technologies, December 1999 – January 2012

Deputy Director

Managed I.T. operations consisting 6 departments and 40 employees. Made recommendations and

decisions for the direction of the department and the technologies deployed and utilized. Responsible for

oversight of an annual 4-6 million dollar budget and ensured fiscal responsibility. Provided employee

review and growth strategies. Developed I.T. policies using Active Directory and Group Policy that

ensured a secure, yet functional working environment. Managed vendor relationships with emphasis on

Darryl E. Hazelwood Résumé [1]

contract review and negotiation. Ensured the department was leveraging existing technologies to their

fullest potential.

Selected Accomplishments:

Proposed several cost-saving strategies which had potential for multi-year budget savings.

Developed workflow for cross-departmental legal requirements (Right-To-Know Law).

Performed regular process review to ensure efficient use of staff time and improve end user

satisfaction.

Continual budget review and analysis to maintain targeted spending plan.

Oversight of engineering design and installation of multi-million dollar data center.

Primary author of communications from I.T. department to end users.

Led Change Control Board to plan and coordinate enterprise-wide implementation.

Determined training needs for I.T. staff to improve performance and build future skills.

Technical Support Supervisor

Supervisor and leader of 9 technicians whose responsibility was to provide technical support to over 800

end users. Ensured excellent I.T. end-user support using timely and effective solutions with clear

communications.

Selected Accomplishments:

Developed and implemented workflow for improved end user support.

Project Manager for new computer rollout of over 900 units installed throughout the Commonwealth

using Microsoft System Center Configuration Manager.

Determined hardware, primary developer of system image, created installation workflow for accurate

asset management and quality control, developed end-user communications strategy and training

requirements.

District Office Support Supervisor

Led 2 local and 1 remote technician in supporting over 500 end users throughout the Commonwealth.

Selected Accomplishments:

Led hiring initiative to build department from the ground up.

Successfully transferred operation of supporting end users in-house (previously outsourced).

Received staff achievement award in June 2003 for outstanding service and department development.

Developed troubleshooting procedures for technicians.

Provided ongoing staff performance feedback and growth recommendations.

Delivered multiple presentations on technology use and implementation for the National Conference of

State Legislatures (NCSL).

Support Technician

Front line technician for end users within the Capitol Complex.

Selected Accomplishments:

Quickly became the go-to technician for difficult end user issues.

Developed understanding of effective communication to end users and expectation management.

Performed image development, training material and asset documentation for distribution of over 100

new laptops for Members and select staff.

Darryl E. Hazelwood Résumé [2]

NETCOMM SOLUTIONS, INC.

Warehouse Manager and Technician, June 1998 – December, 1999

Selected Accomplishments:

Organized warehouse for asset accountability and easy retrieval of technology equipment and parts

Placed orders for parts and equipment

Provided technical assistance for many small businesses and school districts in the area

Technology

All Microsoft Operating Systems, including Windows 8. All mobile OS versions.

Software:

Enterprise-class software including Windows Server, Blackberry Enterprise

Server, Microsoft Exchange Server, Microsoft Active Directory, Microsoft

SharePoint.

Expert on all desktop/laptop/mobile devices. Knowledgeable in enterprise-class

Hardware:

hardware, including servers, switches and wireless access points.

Education Certifications

PENN STATE UNIVERSITY

MICROSOFT CERTIFIED SYSTEMS ENGINEER

IT INFRASTRUCTURE LIBRARY (ITIL)

HP ACCREDITED PLATFORM SPECIALIST

NUMEROUS MANAGEMENT AND LEADERSHIP COURSES

References

Representative Michael Sturla

Democratic Policy Committee Chairman

414 Main Capitol Bldg.

PO Box 202096

Harrisburg, PA 17120-2096

717-***-****

acgsoo@r.postjobfree.com

George D. Bedwick

Vice Chairman

Independent Regulatory Review Commission

7531 Clover Lee Blvd

Harrisburg, PA 17112

717-***-**** (Home)

717-***-**** (Cell)

acgsoo@r.postjobfree.com

Jo Ann Y. Moyer, PMP, ITIL v3F, OSA

Verizon Enterprise Services

Global Client Services Project Management

215-***-**** (Office)

215-***-**** (Cell)

acgsoo@r.postjobfree.com

Darryl E. Hazelwood Résumé [3]

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