Quality Assurance Software

Jeffrey Pooley

Summary

Software Quality Engineer with testing experience that includes, Consumer, Enterprise, Military and Web/Server Based products. Well versed in numerous testing methodologies including White Box, Black Box and Grey Box. Highly professional, motivated, team player with a solid reputation for completing tough tasks in a timely, cost effective manner. Takes the initiative to learn all aspects of systems environment, both hardware and software, to ensure full and accurate testing coverage. Excellent communication, diagnostic skills, and creative problem solving ability.

Testing Skills

Agile Project management

Mobile Web Applications

Exploratory Data Analysis

Requirements Analysis

Software Project Management

Software Documentation

Regulatory Requirements

Gaming Industry Operations

Scrum

Gaming Hardware/Peripheral Setup and Configure

PC Hardware/Software Install/Configuration

Mobile PC Setup/Configuration

Networking Design/Installation/Implementation

Software Load Testing (Manual & Automated Proprietary tools)

Software Skills

SQL Server

Microsoft Windows Server 2003/2008/XP/7

PVCS Tracker

HP Quality Center

Microsoft Office

Visio

XML

VAX/VMS

UNIX

AIX

Windows Mobile CE

SAS, S2S, G2S Gaming Protocols

VMWare

PC-Diag Tool Kit

PC-Certify Diagnostics

Symantec Endpoint Security

Professional Experience

Product Assurance Engineer – International Game Technology, Reno, Nevada – 2000 – 2011 2012 – 2014

Setup, Configure and Test wide range of Casino Management systems software including EZPay/IVS, IGS, Advantage, SBx, Smart-Card, MagCard and X-Series Ticketing.

Conducted all aspects of Software testing including Integration, Unit Testing, User Interface, Load Testing, Black/White box.

Document and track defects found clearly and precisely to enable for a timely fix and accurate regression testing.

Review and report testing results through Data Reporting, Application Transactions (SQL), Application Log Data (XML) and Test Script results.

Test compatibility of numerous peripheral devices and systems complimenting IGT Systems including Voucher Redemption Terminals, Handheld validation devices, Softcount devices, Magnetic card Burners/Readers and Bar Code Readers.

Set up and maintain Networked assets with TCP/IP, Ethernet, Fiber Optic and serial communications and associated hardware.

Collaborate with various Game and Peripheral Device Manufactures to ensure Gaming Machine/System software compatibility with IGT products, reducing field support issues.

Setup and maintain testing lab equipment including Gaming Machine connectivity and maintenance, updating firmware and software in the various devices and ensuring the test lab assets are operational for testing. This decreased the overhead of project testing by being able to update game machine and peripheral devices faster and more efficiently. This also allowed for the department budget to be spent more practically by lengthening the life of testing assets.

Create test plans and cases using HP Quality Center to establish strict testing guidelines and goals so projects are completed on time and on budget.

Interface closely with developers providing project status and reporting, recreating high priority defects to assist in their proper resolution and ensure the accuracy of the released product.

Research, recommend and order required departmental hardware and software keeping within department budget.

Establish departmental processes and procedures to maintain optimal testing efficiency and accuracy and reduce time and cost of project lifecycle.

Provides input for automated testing tools development.

Interacts with other departments to increase overall knowledge of business practices, goals and operations to increase project testing efficiency.

Quality Assurance Lead Technician – Attest Systems, INC., Novato, Ca. 1998 - 2000

Created and setup quality assurance standards and procedures for Attest Systems, INC. Initiated numerous processes to ensure the smooth testing of products utilizing both in-house and external resources, saving time and lowering cost of the overall product lifecycle.

Responsible for creating and executing test plans, test cases, task lists and testing budgets on pre-released versions of software.

Responsible for Quality Assurance test lab setup and maintenance including networking, data backup, defect tracking system (PVCS Tracker) and hardware/software installation.

Unit Lead Technician (Kids Studio) – Broderbund Software, Novato, CA 1992 - 1998

Headed testing for the Kids Studio line of educational and entertainment software.

Developed numerous procedures, reports and efficiency tracking tools to ensure project timelines were met with accuracy and within budget.

Responsible for communicating testing strategies and progress to Product Managers, Department Heads, Marketing Managers and technical support representatives.

Supervised up to 4 Quality Assurance Lead Technicians and numerous testers.

Training and supervision of Quality assurance testers. Write reviews of assigned testing personnel.

Responsible for setup and maintenance of Quality Assurance lab equipment and connectivity.

Recommendation of equipment and software to maintain Quality Assurance lab.

Defect Tracking and management using PVCS Tracker.

LAN Manager/DPSystem Security Officer, Tacintel System Eng. – US Navy, 1982 - 1992

Assisted in setting up and maintaining the Quality Assurance Department LAN including hardware purchase and installation, software reviews and LAN Security setup in a highly classified environment.

Maintained the Department ADP System Security program.

Quality Assurance Technician responsible for the testing of the TACINTEL communications system.

Participated in Code Reviews, maintained and executed test plans, Defect tracking and regression and travel to Fleet Assets to perform system installations.

Section Leader, maintaining secure, uninterrupted communications between Submarine Fleet assets and intelligence officers and Commanders at COMSUBPAC. Supervised up to 4 communications technicians.

Member of 7th Fleet Admirals Staff charged maintaining secure, uninterrupted communications between all 7th Fleet assets and intelligence officers and Commanders onboard the Flag Ship Com7thFleet.

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