Customer Service Insurance Agent
Resume:
FAATIMA K. JOHNSON
Email: *******.***********@*****.***
INSURANCE AGENT
Thrives on working with the public, passionate about consistently delivering high-
quality results (generating profits), solid understanding of the Seven Steps of the
Sales Cycle.
Prospect for leads
1.
Set the appointment
2.
Qualify the prospect
3.
Make the presentation
4.
Address the prospect’s objections
5.
Close the sale
6.
Ask for referrals
7.
EXPERIENCE
Convergys, Olathe, Kansas 8/2013-10/2014
Customer Service & Problem Resolution Representative 1
From Health Plan Advisor to CS & PRRI, successfully made the transition to
fit the changes of business needs.
HIPAA expert (Health Insurance Portability and Accountability Act).
Consistently verified HIPAA to protect customers identity utilizing the
HIPAA Interactive tool and knowledge.
Utilized Client Console, WebInsure Exchange Manager, and CallCare to
track applications, received initial and/or subsequent monthly payments,
reviewed and cross referenced data relative to the customers’ Affordable
Health Care policies.
Mastered the CARING Model in relation to customer service and problem
resolution.
Used Main Frame and CallCare to validate HIPAA, issue insurance cards,
and for explanation of benefits.
Utilized QuickConnect and Outlook as a means to communicate with
colleagues, management personnel, and various departments within the
organization to stay abreast of the changing demands of Convergys.
FAATIMA K. JOHNSON
Utilized Soft Phone System for answering and transferring warm and cold
inbound calls.
Reliable Insurance, Kansas City, Missouri 7/2011-8/2013
Insurance Agent
Demonstrated solid product knowledge, negotiated and influenced customers
to purchase various types of life and health insurance policies.
Mastered the sales cycle, thereby consistently called policyholders, to
deliver, explain, analyze, and suggest additions or recommend changes to
current or previous policies.
Successfully networked and canvassed immediate and distant areas for new
business.
Twin City Security, Kansas City, Missouri 10/2008-7/2011
Security Guard
Monitored and authorized entrance and departure of employees, visitors, and
other persons while guarding against theft and maintaining security of
premises.
Wrote reports of daily activities and irregularities such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
Costco Wholesale, Kansas City, Missouri 12/1998-10/2008
Photo Lab Supervisor
Demonstrated strong leadership in training subordinate personnel.
Performed monthly maintenance to ensure lab met OSHA standards for
operation.
Was responsible for marketing the Photo Lab, payroll, and monitored profit
and losses.
Myers Dental Clinic, Kansas City, Missouri 5/1995-11/1998
Dental Assistant
FAATIMA K. JOHNSON
Assisted dentist in management of medical and dental emergencies; exposed
diagnostic x-rays, provided post-operative instructions prescribed by dentist.
Prepared patients for treatments, sterilized or disinfected instruments, setup
instrument trays, prepared materials, assisted dentists during dental
procedures.
Recorded treatment information in patient records; took and recorded
medical dental histories as well as charted vital signs of patients.
LICENSES
Missouri Department of Insurance 2013
Resident State Lines of Authority Life, Health, Property and Casualty
Additional State Lines of Authority Health; CA, CO, GA, & NV
EDUCATION
Concord Career College, Kansas City, Missouri 1994-1995
Dental Assistant – 4.0 GPA
ACCOMPLISHMENTS
Award-Winning Published Author 2014
Certified Photographic Consultant
Society of Photo Finishing Engineers
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